EZContactsReviews 6,689

I worked with Rex today. I was a little frustrated that EZ Contacts never contacted me after finding out that my sunglasses were out of stock. I sent an inquiry as to why they were still processing after 11 days. Rex replied and was very friendly and helpful.
I ultimately cancelled my order and had the money refunded to me but he made my experience easy. I will be back to find another pair of sunglasses. I just need to try a couple on first! Thank you Rex

I found you guys because I was tired of WebEyeCare charging handling fees that were expensive and their prices were going higher, so I was pleasantly surprised you don't charge fees, at all, and you have free shipping. Plus Daryl was able to give me a promo code to use right away when we chatted. He was very helpful and treated me exceptionally. I am so glad I am switching to EZ Contacts and I will be back. I appreciate Daryl handling my order and helping me get them quick! Thanks Daryl

Susan Francis

My item was guaranteed 3-5 days. After two weeks without any notice or delivery I was promised I would receive it within the week and, y item would be upgraded to next day. Once again, two weeks later, no reply. I call again. I was put on hold for 45 minutes. I call again. They dont know what is happening. Finally, on week 5, I get an email that says my item is being shipped but wont receive it for 3 days. What happened to Next Day!?! Spent another 30-45 on a call with a rep and a supervisor who said their site does not guarantee what it promises bc it has a disclaimer. Then I said, "Do you guarantee what you say on the phone bc I hope you recorded it bc I do." The Supervisor then immediately hung up. I should have received a refund.

My initial order was on back order and I didn't find this out until I called and asked how much longer it would be. I then decided to go with a different color frame that was in stock. I called again over a week later and found out one of the lenses hadn't passed inspection ~ again, it took me calling to find out the delay. The shipment was expedited for which I was grateful but the whole process took over a month and I was unfortunately in desperate need of new glasses as my old pair had broken. What I was initially told would take at most 2 weeks was more than double that. The glasses are excellent but the process to get them was a bit frustrating. I totally understand that some of these factors are simply the way things go ~ I think I would have simply appreciated better communication from the company. When I did reach out everyone was very helpful.

First of all this is an order that was placed on July 25,2017. I ordered two pair of frames to include a pair of glasses and sun glasses. The glasses came but I have yet to get the sun glasses. I initially sent the company an email about the 2nd pair not being received and received no response. I called the company and was told initially they did not know the status of my order and to give a call back. I called back and was told that the lab is working on the order and will have it finished today and I will be receiving the tracking information in less than 24 hours and to call back. I called again the next day to inquire because I had still not received the tracking information and I was given the run around by customer service and war told the sun glassss were shipped from the lab and I will be receiving the tracking information shortly. I waited 48 hours before calling the company again and I let the company know I never received tracking information and again I was told I would receive the information. The customer service rep sent me a generic email saying the sun glasses were shipped but no shipping information or any type of confirmation or tracking number this took place. I have yet to receive any type of tracking or confirmation of evidence the sun glasses shipped and I have contacted my credit card company about this matter.

As always ezcintacts have the best prices, fastest shipping and receiving and most courteous and knowledgeable representatives of any company i have ever done business with. I am always flabbergasted at the level of service and commitment they provide each time i contact them; whether it be regarding an order or a simple question. Daryl Grimes, a csr, has been so helpful, he is a reason that i keep doing business with ezcontacts, and as you can see I have made several
Purchase this year alone. He has a honesty, drive to assist and a knowledge of product that is hard to find these days in employees!