Overview
EZContacts has a rating of 3.5 stars from 6,324 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great price and live chat. EZContacts ranks 2nd among Contact Lenses sites.
Don't buy from EZCONTACTS. I ordered two pair of frames, and have been charged for both, and still no glasses. I would be fine with this, except that the site said the frames would be two to three days. Customer service has been slow or unresponsive. First set said to have shipped, but no tracking info and no glasses. I still don't know when or if I'll get the second set I paid for, and they didn't bother to even expedite shipping. Just stay away.
EZ Contacts helped me a return and was kind, attentive and super helpful. I will absolutely be shopping with them again, especially when I need my new sunglasses. Thank you!
I used two to like EZContacts, and ordered frames from them in the past. But recently I placed two orders for frames that were shown as in stock and ready to ship, yet both orders were never filled. When I contacted customer service about this - which is a nightmare in itself, as they no longer answer the phone, requiring you to send email and then wait days for a response - I was informed that the frames were no longer being sold by EZContacts.
So, they are listing on their website - and taking payment for - products they no longer even sell. And now I have to attempt to contact them again to get my purchases refunded, as surprisingly, despite informing me that the frames I ordered and paid for are no longer sold, they did not automatically refund my purchases.
I would advise shopping elsewhere. There are lots of places to buy eyeglasses, frames and contacts, and EZContacts just isn't putting the effort in any longer, unfortunately.
My glass frames arrived damaged and they need to be returned. This part of the experience is just beginning.
One star is too much! It was very disappointing for me, ordered the frame and lenses last two weeks ago. The website says it will be ready in 5 days for the lens lab process and 5-7 days for shipping. However, the ordered status didn't change for a while, I tried to chat with them and they said they still waiting for the frame from another country. It will come in 2 months.
I was very nervous ordering glasses online but the guidance and customer service made the experience way easier than I expected. They also matched a lower price I received from a different site. Any questions I had along the way were answered at a quick pace via email. My glasses are perfect and exactly what I was looking for.
Spoke with customer support on two occasions in which false information was given to me as the consumer. Product was never to be sent in the time period that I had paid for and never received a call back from management on both occasions. Business practices and ethics are in concern.
I've been purchasing from this site for a couple of years now. I ordered three times. They ship quickly and packaging is good. The contacts that I ordered were way cheaper than other sites because they do not charge service fee at check out. I'll definitely be ordering again.
I've ordered seamlessly from EZContacts many times. For some reason, this time my reorder didn't go through with the correct items. Not sure if it was user error or something technological. However, my customer service "live chat" session with Mark was great! He was able to fix the problem without any trouble. I appreciate such prompt and stellar attention.
My Tory Burch frames and lenses are perfect. A bit longer of a delay in receiving finished product than originally anticipated but overall, I am very happy with my glasses. Huge savings, almost 1/2 the price compared to $300 LensCrafters vs. $179 EZcontacts.com! Yay!
Saved $20 a bx by going through EZContacts. No problem at all getting my insurance to pay me for using them as they were out of network.
Quick and responsive customer service - definitely will order from them again!
On the site you may see a frame available in 4-5 days but when you actually order its no where to be found. Ordered a frame on 7/6 and it took multiple times of me reaching out to them and after 3 weeks they say the frames are back ordered and it will take 2-3 weeks more for the frames to arrive to their warehouse. Please do not mislead potential customers on your website (Added images(7/22) of what their website shows for the frame I ordered and the email sent to me on the same date). Finally talked to them and cancelled my order.
You really get quality product from them if you order something incorrectly no hassle with returns. This is the easiest most fastest efficient way to buy glasses and contacts price just right for anybody's budget
It's been over three weeks and still no contacts. Save yourself a lot of stress and frustration and pay the extra money to order from another company. Customer service is terrible. Just don't do it... If I could have left 0 stars, I would have. Very disappointing.
This is my second good experience with EZContacts. It was easy to search products on the web page, and my glasses are just perfect. Delivery took a longer than I expected (the information about shipping time could be more accurate), but I'm totally satisfied.
Dear Valued Customer:
We love hearing from you! Thank you for letting us know about your good experiences. We are looking forward in impressing you on all your future. Orders.
Sincerely,
This is the harshest headache caused by an on-going, unprofessional customer service experience that I've endured. If I could take back the past few months that I've dedicated to--at the very least--getting the frame and prescription properly fulfilled, this place of service would have been avoided. I'll never consider using EZContacts ever again. No thank you for your unfulfilled promises as well.
One of the best customer service experiences from a company that I have had. Easy purchases and returns. Fast response to my emails. Great deals and offers as well as selection. Thank you for being awesome!
I'm very pleased with the prescription glasses and frames I ordered from EZContacts. You just need to plan ahead. Even though the website states they will be delivered within 15 days, the true delivery time is between 6-8 weeks.
Frames were super flimsy and cheap like out of a dollar store. Prescription lenses was not correct, blurry. They refused to give me a full refund and kept 60.00. Dishonest company offering horrible products. Go elsewhere
Ordered contacts 1/13, charged next day, scrip verified that day as well. My order has been "fully shipped" mode since last Monday. No tracking number, calls to business constantly tell me I am #56 or #52. I think they are just using order money as capital to buy in bulk.
Filed dispute with PayPal today.
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- Brooklyn, NY, United States
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you.
We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so.
We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.