EZContacts

EZContacts is the only place I go to order contact lenses now. Their prices are very competitive. Orders are processed quickly and shipping is fast. I also really appreciate that they are upfront with their pricing. So many other contact lens retailers online will lure you in with a low price and then add "processing" fees. EZContacts does not do that.

I ordered Jimmy Choo frames in April. After getting lenses put in in September ( had to wait for exam per insurance till then) and wearing for 8 days the decorative piece on the temple fell off and didn't find it. I called and they said too bad your 30 day warranty is up. I called another company who said shame on EZ contacts. Jimmy Choo frames come with a 2 year warranty. They just didn't want to bother. I am happy to say the new company replaced my temple piece under warranty with no cost except shipping.

I have ordered from here a few times in the past without issue. I placed this order 10 days ago. The contacts were in stock. My order was paid in advance, yet has not shipped or shows it has even been packed. The real issue is the non existent customer service. I have tried emailing, no answer. Using the chat, no answer. When you call the number every option says they are busy and to call at a later time, every time. I have tried all hours, at least 10 times. This is inexcusable. Please don't patronize this business, there are too many competitors out there to get ghosted to save a buck. Never again.

EZ Contacts are super affordable and quick! I wish I knew about them sooner. Highly recommend to anyone looking for a good price workout having to mail in or wait for rebates! Going for the glasses next ;)

HORRIBLE!
Let me just say! It's one thing when you have a item for sale and the description details for something says it will ship in 4-5 days and nowhere does it states business days. I made sure before I completed my order. But to say it has now been 9 days and still no order shipped! On top of that I did 2 day shipping. This company is a joke and this was my go to place. Also the customer service is horrible. Well let me rephrase that because you can never reach no one via phone! When you chat that also takes 3 days for a response and when you get a reply another 3 days. I will not refer anyone to this company again or use myself! Worst experience EVER I spent almost $450 this should've been a great experience! Don't waste your time with them unless you have time to wait on your items

I ordered Nike frames for my son who can't see without them & paid extra to have them delivered in 5-7 days & never received them! I called & spoke with a customer service rep who advised me that this product has actually been discontinued even though they have them on there website to order. We came up with a solution to just order him a different color from & since it's been going on 3 weeks, we would be getting the replacements sent to us within 24 hours & it's now been 3 days & still haven't received the replacements!

Check out their instagram comments. People have so many complaints and not one response. They just hide their comments. I placed an order for two pairs of sunglasses and only received one. Not to mention they look old and used. I've sent multiple emails for the last month and no response. I checked out their social media and it seems like they have done this to multiple people. I don't know how this company is still in business. They should be shut down. I've also commented a bunch of times and they actually "hid" my comments meaning they saw it and went out of their way to hide the comments so they can keep their litter scam going.

I ordered sunglasses on January 17,2019. I received a confirmation email telling me they received my order but did not receive an email telling me when I should receive them. I've been calling and emailing them and no response. The 800# says they are closed at 3:30 pm CDT on a Monday. I still have not received an email from them confirming shipping details. It says "order is being processed " after 2 weeks. Wow! No more business with this company. Do not buy. It's a scam. I will be disputing charges with my bank. The photo is their shipping policy, which is totally bogus!

The worst customer service ever!
They don't answer the phone
They DO NOT call back
They will make you wait on their online chat until you break and log off

They are haggling with me about the shipping cost refund...what a shame...haggling? Really?

It was not my first order with them but it is my last

I ordered glasses in November and still haven't received them 1.5 months later. They keep telling me they're "in the lab" (for weeks and weeks now)... I've asked to cancel the order, but they "can't" because they're "in the lab"! I've emailed them every day (they tell me they're "in the lab"). I am calling them everyday (they don't pick up the phone). I want my money back!

I've verified the frame I ordered is not discontinued and available from the manufacturer. However, on their site it shows as not in stock. Why? Probably because they're selling knock-offs.

Even so... let me cancel my order!

This is the first time I ordered from EZ Contacts. I was surprised of how easy it was to get the frames that I wanted!

Because as I say the cheap always comes out to be expensive, and this company EZContacts were not the exception. Ordered on Dec. 3,2018 and did receive on time on Dec. 9,2018, but disgracefully contacts have been a scam. I opened 1st pair for New Years' Eve and didn't last anything, because they've been getting blurry and unseeable after 2-3 weeks. They've not lasted at all, paid for a 6 month supply & for it to be used up & gone in less than 4 months. It's because they must have sent me the 15 days contact lenses not the the 30 days.

I found the frames I was looking for and it was easy to order them. Prices much less than at eye doctors office. I will order from you again.

I ordered a simple pair of glasses and was told 3 times that they would ship in the next 2-3 days. It has now been 3 weeks since I placed the order and they now have no idea when they will ship. The few dollars a saved is not worth all the aggravation they put you through. Avoid this company at all costs.

The glasses came out absolutely perfect! I get compliments all the time on how great they look on me. Shipping speed was acceptable, packaging also acceptable. Will return for sunglasses when I can pick out a pair I'd like.