Eyeglasses.com

Would like more information on how to submit to an insurance or how to add insurance to profile. other than that it was easy. However when I choose next day shipping I expect it to ship in 24-48 hours, not take 5 days to process without some sort of communication of either the items not in stock, not found or even given a general idea of how orders are completed.

From start to finish the process was easy. I sent a new frame with clear lens, entered all my information and in about 3 weeks I received my beautiful glasses. The glasses fit perfectly and look great. So happy I found Eyeglasses.com. Thank you so much.

The first time I received my glasses the prescription lenses were completely wrong. The prescription was too strong and I couldn't wear them. I sent them back it took almost a week for them to receive them. But once they did receive them the turnaround time was really quick the second time. And I got them about 4 days after my glasses were received by eyeglasses.com. The second time I received them the prescription lenses were correct. However I need to take them somewhere to have the earpieces adjusted because they're uncomfortable when they sit on my ears and are rubbing and causing irritation.

Several things could be done to make finding frames easier. Sorting by available color would have been great since I was specifically looking for blue frames. Also, several descriptions did not say if the frames had spring hinges (mandatory for me).

I cant say enough about how well, quick and helpful eyeglasses.com is. I will not go anywhere else for my glasses...period

I bought replacement lenses. The options are confusing especially on sunglasses. But the quality and price were great. But plan on 2 weeks to get your glasses back, even if your prescription is simple.

I tried to use your site on my android which was difficult. I also don't like applying my Aetna insurance to the purchase, having to pay up front. No good.

Received my glasses sooner than expected. The price was right and it was very easy to order exactly what I needed.

Really easy to work with and fast delivery! I recommend this company and would have no problem using them again.

Always excellent selection and the best options for lens. I rely on eyeglasses for the lens as they allow me to select the exact levels of quality.

Representative was very helpful in helping select the best frames. Prices are most reasonable. Fast shipping.

This is my second order this month. My first was for prescription sunglasses. The lense cut is great. The tint was lighter than expected. Customer service said no problem getting the lenses tinted darker. Great service so far.

My husband says these are the clearest vision glasses he has ever had and this has remained a constant fact with eyeglasses.com for many years now. Also, the Customer Service team is awesome!

I've ordered glasses from you in the past and was happy with my glasses. Delivery time was a little longer than I expected, but hey I'm in Hawaii, I get it! The only thing that delayed the ordering process was getting to the checkout from the last screen. It took some time before I found the small "check box" in the top left part of the field. You might want to do something to draw better attention to it (a blinking red dot perhaps.)

Ordered Sunglasses July 30th 2020. It is now August 13th 2020 and I have heard nothing. My emails are not responded to and I have tried many times. Left message on their voice mail and no one will answer their phone. Will NOT be buying from this company again. Would give it minus stars if possible. DO NOT BUY FROM THEM!

Ordered progressive high index lenses (I require huge correction) August 2023 giving all details necessary.
Got new lenses end of August, wore for a couple weeks noticing the necessary the distance correction was poor. Thought okay give it some time, drop in local frame shops checking fit, all aspects of fit are fine. Finally called several times never reaching a person, left ph no. & mssg needing to either check Rx or re-do lenses. Left 3,4 mssgs. Got an e-mail saying rec'd mssg, but no plan! It is an inconvenience to start w/ Im ordering lenses bc old pair Im wearing are broken& taped up. So again to be w/out glasses that aren't broken is s pain. NEVER ONCE GET A MESSAGE BACK OR A CALL OR INSTRUCTIONS. THEY'VE BEEN PAID. DONE! Poor poor quality & customer svc.

Order management and and customer communications needs to be improved upon. Product price is excellent. Product quality is excellent. 3 out of 2 isn't bad. But customers will go somewhere else if they can match quality and price with better customer service.

Quality, reliability, friendly staff. Treated like family.

I'm still evaluating my new glasses. The left side temple is making my ear sore and I keep making adjustments to the plastic tip to see if it helps.

I was offered 15% off and given a coupon code if I gave my email and phone number to be bothered with texts and emailed I Gabe my information bit was not given the discount.

I was laughed at by the ophthalmologist because I have a special prescription for one eye that requires some unusual techniques (they told me they could execute prior to ordering), lied to about when these had shipped out (whole process took over 3 weeks), and ultimately given the wrong prescription. Tried to settle it with them in the form of a discount / refund, but they weren't willing to do anything to rectify the issue. Will be disputing this transaction with credit card company, as I don't want to ever deal with these folks again.

There's a reason they don't allow you to leave reviews on their website.

The process of selecting the correct lenses was a bit confusing since there were additional options that needed to be processed before the order for the lenses was complete. Also, at first it looked like the cost of the lenses was for the upgrades it suggested as opposed to the base price for the lenses themselves. It would be nice to have something indicating what the base price of the economy lenses is right off the bat.

I received 2 of the 3 frames I ordered to try on. I called and a CS rep told me the 3rd was no longer available in the color I ordered but they were available in black so I received those at a later date and was informed by the CS rep that the 30 days would start when I received the last frame in my order. I have returned all 3 opting for a bit smaller frame "Life I Good" Krissa. Looking forward to receiving them soon!