On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This was an easy way to order my contacts
So far the experience has been good! Will definitely order again!
Went well easy to place order, if problems will let you know, thanks so much!
The site was easy to use. The only issue I had was that my eye doctor never finalized the RX they gave me which ended with that order needing to be cancelled and a new order placed once I got my RX squared away with doctor office.
Very helpful customer service representatives. Liked how they handled everything.
I wish there was a virtual PD measurement tool on your site. The glasses fit great!
It was good, but confusing because I thought I had to upload my RX earlier in the process. I didn't want them to be made with my RX on file from last year.
Website easy to use. Good eyeglasses selection. Delivered quickly with a nice eyeglass case included.
It was overall an easy process and I didn't have any issues placing my order or receiving it in the mail.
The easiest way to buy glasses! No pressure and I get what I want at a price I want to pay!
Very easy and fast except for needed a new eye exam - which slowed the process.
This is my 3rd try because my rx was from 2022 less than a year ago - but I had to get a new rx today and start the order all over again. This is crazy because you had all of the order information but you made me re-enter everything. Very poor customer service.
Great choices, great prices. Easy to use web site. They took my insurance. Easy try on with your picture.
Easy to navigate website. Was able to put the exact prescription in. Was able to use insurance to help with purchase. Very satisfied with purchase.
Thanks for making eyeglass shopping easy, fun. And painless.
Easy to use & great selection. I could take my time & keep going back till I find just the right pair.
What a F*&%n RACKET. You don't give me an immediate refund for an order that you cancel. Then I have to re-order but my FSA account is now too low to make the purchase. AND, you have messed up my year quantity discount. If it wasn't going to take me a month to chase down a total refund from your company so that I could order anywhere else but you again I would do that. Thanks for nothing. At this rate you won't have to worry about staying in business next year. What a tremendous waste of my time!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members