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Eyeconic

Overview

Eyeconic has a rating of 4.4 stars from 2,279 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeconic most frequently mention virtual try, customer service and great experience. Eyeconic ranks 4th among Eyeglasses sites.

service
54
value
15
shipping
14
returns
12
quality
20
This company responds to reviews on average within 15 days

Instant Feedback

30,692 reviews
How would you rate Eyeconic?
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Florida
1 review
0 helpful votes
Follow Daryl B.
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Convenient with great options
March 17, 2025

Eyeconic has plenty of options when it comes to glasses frames. Along with that, I appreciate that the site integrates with my vision insurance provider to provide an immediate discount based on my insurance policy. You can upload your prescription or put in your doctors information to get your prescribed lenses made. It's a very convenient way to purchase glasses if you're the type to want to shop without someone trying to sell to you, which is preferable to me.

Date of experience: March 17, 2025
Maryland
1 review
0 helpful votes
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Easy and good selection!
April 30, 2025

Same result, it was easy and quick! The only thing I don't like is that I have a minimum character number needed for a review.

Date of experience: April 30, 2025
Canada
1 review
0 helpful votes
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Easy
March 13, 2025

If you got your paperwork from your eye visit all you have to do it's like for a glasses that you like put in the information from your eye doctor visit and place an order. This is the second time ordering. Simple easy fast and better price.

Date of experience: March 13, 2025
California
1 review
0 helpful votes
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Easy to use and GREAT choices!
April 24, 2025

Excellent choices and very easy to navigate, I will continue doing my shopping here year after year.

Date of experience: April 24, 2025
California
2 reviews
0 helpful votes
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Easy and fast
March 18, 2025

I always use this website for my yearly contact and glasses re order. It helps knowing they have all of my insurance informaiton and so many options to choose from to make my purchase fast and easy. I recomend using this service every year

Date of experience: March 18, 2025
Virginia
1 review
0 helpful votes
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Insurance balance not on account
April 24, 2025

I placed an order in January not using my full insurance balance. I tried to order today and was told the insurance had been used. I had to call and have the remaining put back on my account. I feel this is something a lot of people wouldnt do and therefor they loose the balance. The representaive I spoke with was nice and it was fixed BUT like I mentioned most people wouldnt have called!

Date of experience: April 24, 2025
Vermont
1 review
0 helpful votes
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Website is clunky
April 29, 2025

The website is very clunky, getting from the VSP site, needing multiple logins, entering the same information over and over. Also, why do I have to re-enter the prescription information when I have to upload a copy? That screams opportunity for error.

Date of experience: April 29, 2025
North Carolina
1 review
0 helpful votes
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I could not complete check out until I backed out of the Shopping Bag and changed my payment method and billing address. It took me literally 5 tries and I had to re-add the prescriptions every time.

Date of experience: April 25, 2025
Texas
1 review
0 helpful votes
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Limited Promotion Codes
April 18, 2025

I am placing this order for my wife's contact lenses through eyeconic and there are very little promotion codes to use especially when I have to pay out of pocket. I order through Contacts Direct and always have higher discount codes each time I visit the site.

Date of experience: April 18, 2025
Arizona
1 review
0 helpful votes
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Late Cancellation
April 28, 2025

I placed a recent order and was told over a week later that it was canceled due to the picture of my prescription missing the bottom half of the paper with the dr signature. This then delayed me getting my order in time before leaving out of the country. Now i'm placing this order again.

Date of experience: April 18, 2025
California
1 review
0 helpful votes
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So expensive
March 30, 2025

I purchased my contacts this year and last year. I don't have a option for glasses. And these are medically necessary as I'm so near sited in the one eye. So, I have to purchase these. Even with insurance it's almost $1000 for the year!

Date of experience: March 30, 2025
Oregon
1 review
0 helpful votes
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Frustrating, but cheap.
April 18, 2025
Updated review

Maybe it was my Chromebook, but this "fitting booth" would occasionally knock out the camera. I rebooted several times to reset everything. I eventually used a Mini-IPad for the photo fit, then used the Chromebook to order.

Date of experience: April 18, 2025

It took me hours to order
December 31, 2024
Previous review

It took me hours to order. Your website is messed up.

Date of experience: December 31, 2024
California
1 review
0 helpful votes
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Corporate Greed
March 28, 2025

I used eyeconic because they are partnered with my VSP vision insurance. However, it's pretty scummy, in my opinion, that they clearly mark up the price of contact lenses because they know insurance is covering a chunk of the cost. The same lenses anywhere else online are $100 cheaper. Just feels like corporate greed to me.

Date of experience: March 28, 2025
Texas
1 review
0 helpful votes
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Login experience is dreadful
April 26, 2025

Did not let me log in at first. Had to call an agent and have him reset my account. Wasted a lot of time for a process that should be much easier.

Date of experience: April 26, 2025
Texas
1 review
0 helpful votes
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Should be easier
April 16, 2025

I've ordered from you guys before therefore you should have my prescription and previous order in your system so I can just re-order if nothing has changed.

Date of experience: April 16, 2025
California
1 review
0 helpful votes
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Bogus insurance plans and prices
March 26, 2025

Would have same prices if bought without insurance elsewhere. What a cheating duo VSP and eyeconic. Products for reference https://www.ezcontacts.com/product/contact-lenses/*******/mp/acuvue-oasys-1-day-for-astigmatism-contacts-90-pack and https://www.ezcontacts.com/product/contact-lenses/*******/mp/acuvue-oasys-1-day-contacts-90-pack

Date of experience: March 26, 2025
Washington
1 review
0 helpful votes
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Wish there was more variety
May 1, 2025

Polaroid sunglasses options seem to be very limited to just a number of different brands. It would be nice if insurance covered more styles.

Date of experience: May 1, 2025
Texas
1 review
0 helpful votes
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I have been back and forth with conic and VSP for weeks trying to order contacts. I'm either told that I don't have coverage or that the website is acting up and to try back later. But Iris was amazing and was able to resolve my issues with one phone call. Thank you, Iris!

Date of experience: March 15, 2025
Mexico
1 review
0 helpful votes
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Good!
March 16, 2025

So far so good. The pupillary distance determination was quite tough

Choices have to be specific to one parameter such as 54 and not 54-56
(or)
17 and not 17-18

It took quite some time to get the correct frame

Date of experience: March 16, 2025
California
1 review
0 helpful votes
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An order can be incorrect and you are still able to place the order, get confirmation emails, and unclear information about why the order is incorrect. If there is an error there is no way to change the previously placed order - instead you have to cancel and place a new one.

Eyeconic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 12, 2025