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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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Very easy and user friendly with a wide variety. Would like to see Oliver Peoples frames in the future
Looks like bait and switch. You start on one page with a price only to see double that at check out.
I tried the virtual try-on and the glasses looked good, but they were too small. I went in to the eye doctor for fitting and they said they weren't responsible for damage since I didn't buy from them. They told me the glasses were too small and suggested a different size. The exchange process was bad, they wouldn't send me a comparable pair of glasses that were the correct size. Save yourself time, money, and frustration by avoiding an online shop.
The site is easy to navigate and the products are good quality.
Easy website and very affordable. Verified my prescription quickly also.
It was your customer assistance over the phone that put this experience over the top! I really appreciated the person that helped me.
Easy to navigate and order with step by step process and status updates
Tons of great frames to choose from. Found one here that I had not been able to find elsewhere.
Easy virtual try on and use of insurance to buy glasses! I also was very happy with the price of the prescription sunglasses.
I had a lens that developed numerous spider cracks in less than year and they called that normal wear and tear! Shop somewhere else that doesn't sell cheap lenses!
My new nike sunglasses broke at the hinge and they said they would give me a credit for another pair because they don't sell these anymore( yeah, because they all broke) They said they would send UPS label but its expired. They will give you the run around to avoid replacing the cheap product they sold me. I will just throw these away and move on. They will not follow thru on any faulty glasses.
Awesome and easy
Will purchase all my glasses online.
I love my glasses no issesu6 and got at a great price.
The best. Is o did this shopping at home. Easy to follow instructions.
I recommend
After getting my prescription I had many options to get lenses and found a set that took my insurance and gave me a way of financing through affirm. I was skeptical of having something that was accurate for me and my glasses came out fine.
1. Took too long to actually receive the glasses.
2. Even though my current glasses have arm length of 140, the 140 I received is way longer and gives me a headache.
3. It is going to take approximately three weeks to get a replacement by the time I return these (and will be without glasses that currently would work for me) and receive new ones.:(
4. Nice rep did upgrade my shipping for when I am able to order my new ones to "overnight air" and I am very much appreciative of that!
Quick and easy process! There were so many trendy brands on the website to choose from! Went with some Saint Laurent frames and I am super happy!
Everything is going well so far. Good quick service. Contact with representative is good.
Ordered high-index 1.67 that supposed to make thinner and lighter lenses but received basic thick heavy glasses that I sent back right away. Eyeconic, learn from other sites how to make super thin lenses!
I saw this company advertised on VSP's website and just wanted to price compare. When I went to my Dr later I was told my benefits had already been utilized by this company even though I never placed an order with them!
I decided to suck it up and place an order through eyeconic since they had an option to contact my Dr to verify my prescription.
Waited over 48 hours just to receive an email threatening that my order would be canceled since "my doctor couldn't be reached". Called the doctor myself who answered on the first ring and sent over my prescription right away, so I HIGHLY doubt eyeconic made any attempt to contact them at all! After waiting yet another day for verification and another TWO days to finally get my order shipped out it was sent via UPS Mail Innovations which is the slowest shipping option possible!
This whole process from start to finish has taken over 10+ days just to get contacts.
Go through your doctor or even 1800contacts is better than this!
I placed another order recently for my kiddo and as always, shipping was fast and the glasses were great quality. I've never had any issues ordering with them.
I've used Eyeconic for years and I'm always happy with their pricing and how quickly my orders arrive. Would definitely recommend.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members