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EyeconicReviews 4,094

4.4

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From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
1 helpful vote
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Fake Cheap Glasses
May 21, 2024

STAY AWAY. Ordered Salvatore Ferragamo glasses, got them within a week. Great. They were fake, cheap, ugly, the funny part is that I already own a pair of the same glasses in a different color and they tried to tell me they only sell real name brand glasses. No apology even though the pics on their site are completely different than what they sent me. Have yet to receive a return label when i shouldn't even have to reach out and send pictures to get that. I hate fraudulent companies. Wont order from here again.

Eyeconic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 11, 2024
Illinois
1 review
0 helpful votes
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It was easier than I thought to use virtual to try on glasses.

Date of experience: April 5, 2024
Florida
1 review
0 helpful votes
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Quick and seamless using insurance, finding the right products, adding a prescription, and checking out. Had no issues.

Date of experience: April 5, 2024
Illinois
1 review
0 helpful votes
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Very easy
April 12, 2024
Updated review

Easy to order but the price was higher than my prior vision provider

Date of experience: April 2, 2024

Easy to use
March 22, 2024
Previous review

Easy to use

Date of experience: March 12, 2024
Arizona
1 review
0 helpful votes
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Easiest way to order glasses
April 8, 2024
Updated review

Very easy to order glasses and came as promised, I wish I hadn't ordered plastic frames but will definitely order again from them.

Date of experience: March 29, 2024

Very easy so far
March 8, 2024
Previous review

Very easy so far

Date of experience: March 8, 2024
Florida
2 reviews
0 helpful votes
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Very Happy
April 8, 2024
Updated review

Everything was great except the virtual try on could not detect my camera, which works fine. I even tried it on different browsers. I have to say, though, the glasses looked better in person than online, and I am extremely happy with them. They look great and do not have replaceable nose pads that can collect mold. I also saved a LOT of money with Eyeconic vs. retail. I am beyond pleased with my experience.

Date of experience: March 29, 2024

Everything was great except the virtual try on could...
March 8, 2024
Previous review

Everything was great except the virtual try on could not detect my camera, which works fine. I even tried it on different browsers. I guess I'll just return the glasses if I don't like the way they look. Other than that, it was great!

Date of experience: March 8, 2024
California
1 review
0 helpful votes
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Awesome
March 28, 2024
Updated review

The ordering process is easy and straightforward and wish every website was that easy.

Date of experience: March 18, 2024

Easy Peasy!
December 13, 2023
Previous review

Easy Peasy!

Date of experience: December 13, 2023
New York
1 review
0 helpful votes
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Convenient, but be cautious.
March 27, 2024

I was able to order a pair of glasses from the convenience of my home. The filters on the site allow you to narrow in on your preferences. However, virtually trying on a pair is not the same as trying on a physical pair. If the glasses were for daily wear, I'd of returned them. Since they are primarily for driving at night, I kept them.

If you already have glasses and are familiar with your ideal frame size and you know what you like, then I recommend ordering from Eyeconic. If your not sure, explore other options.

Date of experience: March 17, 2024
Illinois
1 review
0 helpful votes
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The order for my contact lens
March 22, 2024

Easy shopping for my contact lens...shipping was fast

Date of experience: March 12, 2024
Texas
2 reviews
0 helpful votes
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Great site and great service.
March 10, 2024

Awesome experience. I would recommend and use the site/service.

Date of experience: March 10, 2024
Texas
1 review
0 helpful votes
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Glasses
March 8, 2024

Quick and Easy! Glasses fit perfect! Love my glasses!

Date of experience: March 8, 2024
Texas
1 review
0 helpful votes
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Easy and convenient
March 8, 2024

Quick and easy overall.
Was able to see the prices upfront and virtually view the frames on my face, enjoyable experience.

Date of experience: March 8, 2024
Illinois
1 review
1 helpful vote
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Great experience
March 8, 2024

Great prices and options, super cute designs and quality brands at not too bad prices for a lot of them. Website functions smooth for the most part and very easy to operate, verify info, insurance, and prescription👍

Date of experience: March 8, 2024
Florida
1 review
0 helpful votes
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Saves Needed Time
March 6, 2024

The app is fun with the digital try ons and I received my order as promised on the date given. Appreciate the option to skip the optometrist visit.

Date of experience: March 6, 2024
Texas
1 review
0 helpful votes
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Eyeconic made my first experience a wonderful one! The website is very easy to navigate and I loved that they could access and apply my vision benefits to my order.

Date of experience: March 6, 2024
Nevada
1 review
0 helpful votes
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Always a great buy
March 4, 2024
Updated review

Great experience every time! No issues and quick turnaround

Date of experience: March 4, 2024

Everything has been easy and there is a nice selection
May 27, 2023
Previous review

Everything has been easy and there is a nice selection.

Date of experience: May 27, 2023
Colorado
1 review
0 helpful votes
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Superb Quality
February 23, 2024

Very fast service and amazing quality. Seamless service!

Date of experience: February 23, 2024
Georgia
1 review
0 helpful votes
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Easy ordering
December 26, 2023
Updated review

This was an easy way to order my contacts thank you

Date of experience: December 15, 2023

This was an easy way to order my contacts
November 24, 2023
Previous review

This was an easy way to order my contacts

Date of experience: November 24, 2023
Georgia
1 review
0 helpful votes
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Fast and Easy
December 12, 2023

Great thus far the process was easy the Internet works well. I was very pleased with the whole installation process and haven't had any issues.

Date of experience: December 12, 2023
Arizona
1 review
0 helpful votes
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Great Experience
December 10, 2023

So far the experience has been good! Will definitely order again!

Date of experience: December 10, 2023