I ordered an office chair from them and have been getting the run around for TWO WEEKS, because it arrived without the nuts, bolts, and allan wrenches to put it together. Flex Shopper apparently ordered the chair from Overstock.com, and it has been a nonstop blame game between both of them as far as why I cannot get these parts. Ultimately, I have ended up speaking to two different supervisors and threatening to report both businesses to the BBB before everybody got up off their butts and sent the necessary emails... supposedly. I am now supposed to wait 3-4 MORE business days before I get an update. If nothing happens by then, I will return the parts of the chair I did get and report them both for bad faith business practices. I have spent hours and hours dealing with this, like I have no job or life to live for them to mess with me like this. Don't do business with either of them. THEY SUCK! Even their own paperwork is lying now saying they delivered this yesterday, and they didn't delivery Jack to me yesterday. I order the chair on the 4th and received it on the 9th.
Hello Rachel,
We are sorry to hear about this experience and would like to assist you with a resolution. To keep your information save and secure, we prefer to reach you directly. Please contact our Customer Service Team via phone if possible at (855) 353-9289 for assistance with this matter.
Thank you,
The FlexShopper Team