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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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The website is easy to use and customer service is quick, courteous and useful.
Would prefer prices much more comparable to other retailers.
I tried using the PD tool for 30 minutes and it never worked correctly. It kept asking if the card was present. I don't think it works well if you have a white beard like I do. Also wicked lame that you have to agree to have your review shared on social media just to leave feedback for the company.
My previous purchases were delivered damaged, later on prices got increased for my each purchase.
Great products and easy to order! I have ordered contacts, glasses and sunglasses and have had no issues. Everything I received was as expected.
It was easy to use my insurance and order contacts and glasses, large selection of frames.
First prescription did not work for some reason that could not be discovered until after I purchased. You would think that if some glasses did not work with my prescription, I would have been notified prior to purchase.
So far so good. I'm a bit nervous doing this online as opposed to the shop within my eye doctor's office
Return is too complicated and the markup is too high when compared to buying somewhere else. Better to go to an optometrist.
Had an odd situation and needed two packets of contact lenses for only one eye. With closer inspection I was able to do so easily and insurance covered the costs.
Super helpful to have the price with my insurance as I browse
Delivered timely. Like the convenience of ordering online and shipped to home.
You commies are trying to cost me 260 dollars for less than a sheet of plastic
Making orders is easy, receiving orders quickly, good selection of glasses and contacts
Prescription glasses should have included sun-sync, which it did NOT. I asked for it to be fixed. They said to return it, which I did. They credited my account, but no one asked to work on the issue. I was left holding into my old glasses.
This site is easy to order and to apply benefits. Will use in the future.
Issue not resolved my original eye glasses i loved were made with the wrong rx and I was not able to see nothing out of my glasses I had to send them back and now I'm not able to secure the lovely eye glasses I originally selected. These are just ok. Wanted to used my benefits before they expire. Not sure if I'll be a repeat customer. The customer service reps where both awesome! Kudos
If it could be a zero star, I would. Put in a request to see if glasses were covered under the warranty. Told yes. Great! Put in an order to have that completed confirmed with not one but two reps on that call mailing address information. Get an email of the tracking, incorrect address shows. Call back speak to a third rep, assured me updated that information, verified again to make sure it's correct and advised wait for tracking email. Get that email order is to be delivered said date by UPS, checks the tracking info, address incorrect STILL and order was delivered to incorrect address. Call to speak with someone and was told "the website may show incorrect address ma'am but we've got it here, can you confirm this for me just to be sure it's the address you need?" WHAT?! Placed on hold for about twenty minutes then transferred to a "supervisor" who assures me he's going to do everything in his power to correct this issue followed by "I don't know I can't tell you when the order will be sent to your correct address." To call and confirm more than once BEFORE shipment and told yes it's correct and delivery day comes and it's STILL WRONG and you don't know? If you are thinking of ordering from this company, DONT. Not only will you be following up just to be lied to, you won't receive your order and they won't have a solution for you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members