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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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If it could be a zero star, I would. Put in a request to see if glasses were covered under the warranty. Told yes. Great! Put in an order to have that completed confirmed with not one but two reps on that call mailing address information. Get an email of the tracking, incorrect address shows. Call back speak to a third rep, assured me updated that information, verified again to make sure it's correct and advised wait for tracking email. Get that email order is to be delivered said date by UPS, checks the tracking info, address incorrect STILL and order was delivered to incorrect address. Call to speak with someone and was told "the website may show incorrect address ma'am but we've got it here, can you confirm this for me just to be sure it's the address you need?" WHAT?! Placed on hold for about twenty minutes then transferred to a "supervisor" who assures me he's going to do everything in his power to correct this issue followed by "I don't know I can't tell you when the order will be sent to your correct address." To call and confirm more than once BEFORE shipment and told yes it's correct and delivery day comes and it's STILL WRONG and you don't know? If you are thinking of ordering from this company, DONT. Not only will you be following up just to be lied to, you won't receive your order and they won't have a solution for you.
Best place to get contact lenses online with insurance. *******
Lens is blurry and only see well in some sections of the glasses. Continue to use my old glasses until insurance renews. Will not be buying another from eyeconic.
Integration with VSP makes the shopping experience quick and easy, but the choices are limited and the price are higher than some other places.
The site is very easy to use, i come and purchase with my insurance benefits. I like the options for frames they have both glasses and sunglasses. I do not like places that offer many frames because is more difficult to pick so the few options this site offers are good.
A lot of things to choose from for getting what you want. Plus the prices was reasonable.
Critical trybon feature was fantastic and the glasses fit perfectly. I have been using Oakley Holbrook pair every day for past year and have been very pleased with my order through eyeconic.
Fast and easy and very satisfied with the product and highly commendable.
Fast and easy and very reliable. High commendable. Not expensive compared to store pricesd.
No issues, was really happy with the experience and the easy to use website.
Great selection of glasses to choose. The prices are reasonable and checkout is easy.
I only wear my glasses at night or when I first wake up. It's been incredibly easy and convenient to order glasses and without trying them on or being in the store they've still been perfect. This was my first time getting transitions which has been very helpful when I do wear my glasses more during the day. Prices with my insurance have also been great!
Super simple to do! Much better pricing than office. In network
I had faulty sunglasses that I needed replaced. They took forever to contact me and work with me, finally asking for a few pictures. More and more time passed, I finally got back in touch with them and they said "oh, we need more pictures". Took too long and I had a trip I needed the glasses for so I superglued them myself and just ate the cost.
Great service and excellent quality with great savings I will comeback
It is very easy and practical to use Eyeconic. I like the way it connects to my insurance and gives me options for exactly what I want. The page is easy to use and the customer service is nice.
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The ordering process is thorough and detailed and the selection is large.
The product and shipping options are great. It would be nice if saving an Rx and reordering were available in a few quick clicks.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members