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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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The price point and process for EyeBuyDirect glasses has been great! I'm a returning customer, because I've just not found quality at a decent price like this anywhere else.
I had problems with vision in one lens. After having it checked at my Optometrist office the prescription in the lens was not correct. Eyebuydirect made a new pair of glasses with the correct description and they are perfect now. It was a quick easy process.
Great quality and fast shipping. Nice fitment. As described.
I was very pleased with the frames looks, quality & fit on my face and the prescription lenses were excellent.
It took awhile but I feel confident I did it right.
Absolutely love all my glasses. Great quality and affordable. Overall great service!
I'm so happy I got reccomended to this site! It has literally saved me hundreds, if not thousands of dollars. Retail eyeglasses are a total scam! There's so many styles to choose from, and all of the pairs I have ordered are comfortable, well made, and have lasted as long as any glasses I've paid 5x as much for. I buy an extra pair each time just to keep in the car for emergencies. Thankyou so much!
I ordered 2 pairs of prescription glasses. Process was very simple and glasses were well priced.
The glasses arrived later than expected and I was traveling internationally. The pair that did not fit was past the return window when I got home. It was very heavy and caught on my hair.
Good experience and reasonable price on lens and frames for everyone
Quality Has been great, prices offer good value and when I had an issues they were super helpful in resolving it,
You said BOGO meant any frame over $15 excluding upgrades on lenses, so I expected to get $15 off, which was the frame cost (it says free basic lenses no $15 for frame and basic lenses) so you are lying about the actual cost of the lens. Just be more precise, honestly matters. Maybe create a calculator to help people understand the costs
Choice, ease and price
We've used this sight several times with great success
Love being able to try on, see reviews. Simple clicks. Thank you!
Love being able to do this from home and really love the prices
Ordered and happy. I have always ordered them from eye buy direct and always been happy. Reasonable prices and great fit and price allows me to have 3 pair the change up my look
Placed an order, accidentally had entered wrong info, requested to change the information, they remade my order and even gave me a discount.
Great and affordable no issues glasses still works well after a year
Glasses came quickly with the proper prescription and exactly as described.
Glasses came quickly and exactly as ordered, perfect all around.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo