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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I bought a pair of glasses, and the price was reasonable. My overall experience was very good.
Purchased 2 pairs of prescriptions glasses and they both were great. Came in time, and properly protected. Had them for years
I have bought multiple pairs of glasses from Eyebuydirect. The service is always great and I love their products.
Quality glasses and fast delivery! Got my pair in less than a week!
I have been ordering glasses here for 3 years now. I'm rough on glasses and go thru quite a few sets and for the price I get great glasses and quick shipping.
I purchased a pair of prescription sunglasses from Eyebuydirect. 10/10 recommend. Super affordable and shipping was super quick. Plus they're super cute!
Site is easy to use and to order through. Prices a great. Large selection. Customer sevice is very helpful.
First pair with transition stays dark for a too long period of time. Second pair don't fit quite right and are just ugly.
I have bought my glasses on eyebuydirect.com for years and now my son needs a pair. It's nice that we can save a little money and find cool styles.
Glasses are less expensive and better quality than other glasses I've purchased online.
Best place to buy frames and lenses. I'm a multiple time purchaser
I love my glasses! They were the perfect fit, lightweight, and just what I was looking for! They came in the mail and there was no hassle. No scratches on my glasses ever! They are in perfect condition 2 years later!
I have a pretty strong prescription, so being able to get multiple pairs of glasses for less than I previously paid for one has been a game changer.
Easy ordering. Quick shipping. Perfect product. 10 out of 10!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo