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EyebuydirectReviews 13,949

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,539
value
5,188
shipping
5,188
returns
131
quality
5,291
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Connecticut
1 review
0 helpful votes
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First time great experience
November 8, 2025
Updated review

I bought progressive glasses and sunglasses for the first time online here-NOT from my eye doctor's office. Loved the quality, fit and vision from them. And it was easy to add my prescription too. Thank you!

Date of experience: October 29, 2025

Love using Eyebuy Direct
October 15, 2025
Previous review

So easy to order and (if need be) return. Love their products.

Date of experience: October 5, 2025
California
1 review
0 helpful votes
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Really back up their products
November 8, 2025
Updated review

I had some issues with my order, that may or may not have been my fault, but they were more than willing to replace my glasses and then when that replacement pair ended up with an issue almost a year later I really wasn't expecting them to do anything but I thought I'd give it a shot after how I was treated so well the first time and they said they'd only do it one more time, but they're gonna do it. If you put such treatment in the context of other companies these days that is going above and beyond. That kind of backing up your products and looking out for your customers benefit is good business, so I'll just keep coming back here.

Date of experience: October 29, 2025

Took care of me
October 18, 2025
Previous review

Glasses had a failing coating, and they replaced it.

Date of experience: September 23, 2025
Nebraska
1 review
0 helpful votes
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My Third Time Buying
November 8, 2025

It was phenomenal! I always buy from them. So far they have yielding great results. Also the website is easy to navigate and the options are numerous when it comes to selecting frames and styles.

Date of experience: October 29, 2025
New York
1 review
0 helpful votes
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Fast and easy
November 8, 2025

My daughter just got her first glasses and we needed a few backups. I stumbled upon on Eyebuydirect and I am so happy I did! It was a seamless experience, easy from start to finish.

Date of experience: October 8, 2025
California
1 review
0 helpful votes
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So much fun
November 7, 2025

Great styles and great prices and user-friendly website. I love the special offers.
I probably have a dozen up there eyewear my sister turned me onto eyebuydirect.com

Date of experience: October 28, 2025
California
1 review
0 helpful votes
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I'm so impressed with the expedited shipping option. I ordered one pair with expedited shipping and one pair without… which was nearly a month before they arrived.

Date of experience: October 28, 2025
California
1 review
0 helpful votes
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Original order not available
November 7, 2025

I wanted to order the same glasses because I lost a pair and you don't have them anymore. Now I won't know if this order will be as good

Date of experience: October 28, 2025
New York
1 review
0 helpful votes
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Trouble w certain frame
November 7, 2025

So i've had issues with a particular frame and had that frame replaced once the same issue with that same frame happened with the replacement pair and you refuse to replace them. I think that's pretty poor customer service.Considering that i've bought somewhere around eight frames from you

Date of experience: October 28, 2025
Indiana
1 review
0 helpful votes
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Simple, Fast and Easy!
November 7, 2025

Love the prices, the simplicity of placing an order and entering your prescription. I have ordered from Eye Buy Direct countless times now and each time I am very satisfied with my purchase. You pay 1/3 of what you would elsewhere with the same amount of wait times for your glasses

Date of experience: October 28, 2025
Georgia
1 review
0 helpful votes
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Affordable and Cute
November 7, 2025

The BOGO sale gets me everytime, I have acquired at least 16 pair of glasses from here at very competitive prices. My favorites are the heart shaped!

Date of experience: October 28, 2025
New York
1 review
0 helpful votes
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Best quality best price
November 7, 2025

Just can't be beat. Been a customer for years and put anyone on it that also has glasses. Good price point, so quick, solid quality.

Date of experience: October 28, 2025
Canada
1 review
0 helpful votes
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Amazing
November 6, 2025

What a wonderful experience I have a this company there was there to help you thank you once again I will be ordering very shortly again

Date of experience: October 27, 2025
Texas
1 review
0 helpful votes
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While the Customer Service promptly answers the phone and is very helpful, EyeBuyDirect failed TWICE to build glasses that worked. The original pair and the replacement pair of glasses they sent me with Progressive lenses -
made round objects appear elliptical
square objects appeared like an upside down pyramid
the reading focus was only four or five letters wide and
the distance focus looked like I was peering through binoculars A TOTAL FAILURE to produce useable glasses... the only product they make.

Date of experience: October 27, 2025
New York
1 review
0 helpful votes
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Excellent glasses and service
November 6, 2025

I scratched the lenses of my glasses while camping a few weeks ago. I was able to order new glasses right away and received them in a week. Very pleased with the glasses and service.

Date of experience: October 27, 2025
California
1 review
0 helpful votes
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Fast and reliable glasses shopping
November 5, 2025
Updated review

I've purchased over 5 pairs of glasses now and have gave all my friends and family this site to use! From the day i order it never takes longer than 8 days to get to my house.

Date of experience: October 26, 2025

Cheap and good
October 15, 2025
Previous review

Love my glasses they have so many options and it's good quality too

Date of experience: September 14, 2023
Puerto Rico
1 review
0 helpful votes
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Exelente
November 5, 2025

Me ayudaron mucho a aclarar mis dudas sobre el cambio de lentes

Date of experience: October 26, 2025
Nevada
1 review
0 helpful votes
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I love Eye buy direct!
November 4, 2025

I've loved all of my orders! For both my partner and myself. I really love that. It's so inexpensive to get tinted glasses, and to be able to control the amount of tint. Very cool.

Date of experience: October 16, 2025
Arizona
1 review
0 helpful votes
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Reasonably priced
November 4, 2025

Pro: perfect vision... 2 previous purchases
Con: They break where lens frame attaches to hinged ear struts.
Weak metal maybe? Don't seem to last more than 2 years without breaking.

Date of experience: October 25, 2025
Texas
1 review
0 helpful votes
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Great eye wear
November 4, 2025

Awesome customer service. My grandson's glasses, arrived in 6 days. Awesome turn around. I will be letting others now, of your service!

Date of experience: October 10, 2025
Illinois
1 review
0 helpful votes
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Discounts not available
November 3, 2025

Keeps telling me I have credits, but checkout none available.
Also paid $19 for 2 day and it then again charged another$2 at checkout

Date of experience: October 24, 2025