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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I bought progressive glasses and sunglasses for the first time online here-NOT from my eye doctor's office. Loved the quality, fit and vision from them. And it was easy to add my prescription too. Thank you!
So easy to order and (if need be) return. Love their products.
I had some issues with my order, that may or may not have been my fault, but they were more than willing to replace my glasses and then when that replacement pair ended up with an issue almost a year later I really wasn't expecting them to do anything but I thought I'd give it a shot after how I was treated so well the first time and they said they'd only do it one more time, but they're gonna do it. If you put such treatment in the context of other companies these days that is going above and beyond. That kind of backing up your products and looking out for your customers benefit is good business, so I'll just keep coming back here.
It was phenomenal! I always buy from them. So far they have yielding great results. Also the website is easy to navigate and the options are numerous when it comes to selecting frames and styles.
My daughter just got her first glasses and we needed a few backups. I stumbled upon on Eyebuydirect and I am so happy I did! It was a seamless experience, easy from start to finish.
Great styles and great prices and user-friendly website. I love the special offers.
I probably have a dozen up there eyewear my sister turned me onto eyebuydirect.com
I'm so impressed with the expedited shipping option. I ordered one pair with expedited shipping and one pair without… which was nearly a month before they arrived.
I wanted to order the same glasses because I lost a pair and you don't have them anymore. Now I won't know if this order will be as good
So i've had issues with a particular frame and had that frame replaced once the same issue with that same frame happened with the replacement pair and you refuse to replace them. I think that's pretty poor customer service.Considering that i've bought somewhere around eight frames from you
Love the prices, the simplicity of placing an order and entering your prescription. I have ordered from Eye Buy Direct countless times now and each time I am very satisfied with my purchase. You pay 1/3 of what you would elsewhere with the same amount of wait times for your glasses
The BOGO sale gets me everytime, I have acquired at least 16 pair of glasses from here at very competitive prices. My favorites are the heart shaped!
Just can't be beat. Been a customer for years and put anyone on it that also has glasses. Good price point, so quick, solid quality.
While the Customer Service promptly answers the phone and is very helpful, EyeBuyDirect failed TWICE to build glasses that worked. The original pair and the replacement pair of glasses they sent me with Progressive lenses -
made round objects appear elliptical
square objects appeared like an upside down pyramid
the reading focus was only four or five letters wide and
the distance focus looked like I was peering through binoculars A TOTAL FAILURE to produce useable glasses... the only product they make.
I scratched the lenses of my glasses while camping a few weeks ago. I was able to order new glasses right away and received them in a week. Very pleased with the glasses and service.
I've purchased over 5 pairs of glasses now and have gave all my friends and family this site to use! From the day i order it never takes longer than 8 days to get to my house.
Love my glasses they have so many options and it's good quality too
I've loved all of my orders! For both my partner and myself. I really love that. It's so inexpensive to get tinted glasses, and to be able to control the amount of tint. Very cool.
Pro: perfect vision... 2 previous purchases
Con: They break where lens frame attaches to hinged ear struts.
Weak metal maybe? Don't seem to last more than 2 years without breaking.
Awesome customer service. My grandson's glasses, arrived in 6 days. Awesome turn around. I will be letting others now, of your service!
Keeps telling me I have credits, but checkout none available.
Also paid $19 for 2 day and it then again charged another$2 at checkout
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.