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EyebuydirectReviews 12,806

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,482
value
5,187
shipping
5,187
returns
131
quality
5,291
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Instant Feedback

241,613 reviews
Florida
1 review
0 helpful votes
Follow Ciara V.
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This is like my 5th order! I love to switch my glasses up! Eyebuydirect gives me the option to get different glasses, style and colors. I always shop with a coupon. Never had a problem yet!

Date of experience: December 1, 2017
Arizona
1 review
0 helpful votes
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BEST
December 3, 2017

I have ordered prescription glasses online from about 5 other vendors; the customer service, loyalty discounts, quality, and speed of shipping are the very best.
I had an unfortunate fit with a pair and the Customer Care APPROACHED ME to resolve the issue and followed up in a timely, professional matter. My replacement frame (PROJECT) are my favorite pair out of about 20 pairs of other frames I own and I wear them every day now. I will recommend this site above all others on every level. A+

Date of experience: December 1, 2017
Florida
1 review
0 helpful votes
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For the past 6 months, I've been wearing a pair of single-vision sunglasses from EyeBuyDirect and have been happy with it. Great looking frames and great value. This time around, I will buy a pair of eye glasses and will test their chromatic lens feature.

Date of experience: December 1, 2017
Iowa
1 review
0 helpful votes
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There were many interesting and appealing styles from which to choose. I will plan to use this site again.

Date of experience: December 1, 2017
Florida
1 review
0 helpful votes
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Simple to use.
December 3, 2017

I am 81 years young and found this site very simple to use. Fantastic price so far I am completely satisfied. I will update my review when I receive my order as to the quality and fitness
Thank You
Marianne

Date of experience: December 1, 2017
Pennsylvania
1 review
0 helpful votes
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Love this site. Just got back from the eye doctors and I cannot handle their prices. Eyebuydirect is a better way to live.

Date of experience: December 1, 2017
Florida
1 review
0 helpful votes
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I dont buy anywhere else
December 3, 2017

Shopping with eyebuydirect has been the easiest thing ever. With my data saved I just proceed to check out and its done. They have cheaper options that allow me to switch up my style all the time and its great to have so many options for so many different looks. I refuse to buy glasses anywhere else.

Date of experience: December 1, 2017
Colorado
1 review
1 helpful vote
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Coupon didn't work
December 1, 2017

Didn't get my buy one pair get one pair for free coupon didn't work. I have bought several glasses through your site

Date of experience: November 30, 2017
Idaho
1 review
0 helpful votes
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Awesome!
December 1, 2017

I loved all the different options that the site offered! There were so many popular styles that made it hard to choose. The price was the best that I could find anywhere and I am so excited to get them in the mail!

Date of experience: November 30, 2017
Florida
1 review
0 helpful votes
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Easy
December 1, 2017

It was super easy to order your glasses. I love how they have comments on each glasses and the pics on the models. All the name of each glasses was cute and fun. I bought one glasses last year and how I'm buying another one.

Date of experience: November 30, 2017
Arizona
1 review
0 helpful votes
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I Love Eyebuy Direct I'll never go anywhere else! Thanks for the Great work guys! I love every single one of my pairs!

Date of experience: November 30, 2017
California
1 review
0 helpful votes
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Eye Buy Direct
December 1, 2017

Attempted to use the live operator to place my order but there was a conflict with my prescription and the order taker promised to hold my order, but I went to the website I found that she did not retain my information as she promised. In addition, the site was more confusing than the last time I used it a year ago. Also, there has a been a steep increase in prices and I am anxious to receive my glasses to see if their value will increase as have the price points.

Date of experience: November 30, 2017
Florida
1 review
0 helpful votes
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Web site slow
December 1, 2017

It was painful to complete order, entered 8 items was told 6 is the max so I had to split it and lost the coupon for 25% off and free shipping sad

Date of experience: November 30, 2017
Pennsylvania
1 review
0 helpful votes
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I love the variety offered and the ease of use of the website. Can't wait to receive these frames!

Date of experience: November 30, 2017
California
1 review
0 helpful votes
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So Far So Good
November 30, 2017

The site is super easy to maneuver, prices are good but I won't know what I really think until I get my glasses.

Date of experience: November 29, 2017
Indiana
1 review
1 helpful vote
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The price of the glasses and then forcing to choose specific options was very limiting. The price of these glasses was pretty much the same as what we would have paid at the eye doctor (AFTER we applied a discount from another site!). I do not recommend ordering from EyeBuyDirect. This is not the first time I have been disappointed from ordering glasses via this site but will most likely be the last time I will place an order. Ridiculous.

Date of experience: November 29, 2017
Florida
1 review
0 helpful votes
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Great selection!
November 30, 2017

Have shopped online for glasses quite awhile. The selection here is superb. Site is easy to use. They have small sizes which others lack.

Date of experience: November 29, 2017
Texas
1 review
0 helpful votes
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Excited on my purchase!
November 30, 2017

My purchase was a success, I did unfortunately missed out on the cyber Monday, sale, but will give an updated review, once my glasses come in.- 4 different styles and colors. Thank you Eyebuydirect for a user friendly website for glasses, beats paying high price frames and long wait.!

Date of experience: November 29, 2017
California
1 review
1 helpful vote
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Had major problems ordering their BOGO sale, the site kept crashing (probably because BOGO + free shipping sounded awesome). I got all the way to the purchase page (getting through about 11:30PM after trying all day) and realized the sale only included frames. The lenses are what make my order expensive, and made all the hassle of getting spending all day getting bumped and refreshing my screen attempting to place the order extra frustrating. In the end, I ditched the BOGO sale and still ordered reasonably priced glasses, but only one pair - and two days later. Not the end of the world, but not what I expected.

Date of experience: November 29, 2017
Missouri
1 review
0 helpful votes
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I have a lot of glasses from EBD and they have all worked well for me, but ordering this time has taken me 5 days of live chats and it still didn't work correctly. Over the weekend the website kept going down, but every time I tried to use credits, it would remove them or my payment method or the shipping and made it impossible to check out. They do have good customer service so they ended up giving me a partial refund for the credits I wasn't able to apply, but something should be done to fix the system. I look forward to getting my glasses though!

Date of experience: November 29, 2017