Attempted to use the live operator to place my order but there was a conflict with my prescription and the order taker promised to hold my order, but I went to the website I found that she did not retain my information as she promised. In addition, the site was more confusing than the last time I used it a year ago. Also, there has a been a steep increase in prices and I am anxious to receive my glasses to see if their value will increase as have the price points.