From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I've ordered glasses from this website for everyone in my family. I recommend them to anyone who is looking for affordable and excellent quality glasses. I have never had an issue with any of the pairs I've ordered (5-6).
I love this site. However there were MAJOR issues with the website in their Black Friday bogo sale and I planned on getting 6 pairs of glasses. I had to order the next day and I only got three pair. I was very disappointed. Other than that the glasses are great. I now have about 6 pair from this site.
I like to keep one or two spares around... well because life happens & sometimes glasses break. The prices on the website are always so reasonable that I can order more than one pair & I can save mine & my family's prescriptions on there for future orders. They always send out update emails on the progress of the order so you're completely informed. Shipping is always so fast & your new glasses arrive looking even prettier than you thought they'd look.
We hope order comes through correctly. Very difficult to order for first time customer. Hopefully will get easier next time and we hope to be happy with first order.
I've been attempting to make my purchase for the past few days and it continued to state the website was down for maintenance and the vision was getting a little blurry. The items in my shopping cart were continuously deleted making this order very lengthy and having to wait a few days to order the glasses my daughter wanted. I was persistent only because she has her heart set on a pair of glasses other than that I would have gone elsewhere. Hoping the rest of the experience with this new company is better.
I cannot review about the glasses yet but the website is complicated to filter to your liking without being overwhelmed. Yesterday for CyberMonday their site was down all day. I called to order, and they were also having similar problems. I didn't like how they did have their csr overseas. I do not judge for some businesses and what type of service they are providing over the phone, but when it comes to technical support, it frustrates me because the communication barrier makes it very hard and longer than anyone wants to be on the phone for simple problems. Maybe like chatting would work better.
I tried for over 2 hours trying to check out but the website kept going in and out. The buy one get one pair of glasses was also unfortunate because they said BOGO Pair! When in reality it was only the frames and not the lenses that I need so I can see farther than two feet infront of my face. I just hope the glasses are worth it.
This website has allowed me to be able to provide glasses for my 11 year old son! He is extremely rough and has lost many pairs of glasses! Easy quick and afforadable
The first 2 pair I ordered worked out great. They did the Rx correct and the glasses fit as expected. Came back to order another 2 pair, this time with bigger lenses. Website was unusable on cyber monday but their BOGO coupon code still worked this morning.
I saw this website from Instagram and decided to try to get a new pair because my glasses recently broke. It happened to be Cyber Monday and were doing a buy one get one free deal with free shipping. I though "Perfect!" IT TOOK SO LONG FOR ME TO CHECK OUT THAT THE PROMO CODE EXPIRED. I was pissed. Also, I wish you could buy the frames without paying 7 dollars for lenses that I'm just going to have replaced with my prescription lenses. The cite also wouldn't let me check out with different shipping and billing addresses even though that is completely common and AN OPTION so that's stupid.
When I edited the lenses because the site didnt record the first time, it added the glasses with the lenses and kept the frames in checkout and I had two pairs and site would not delete! Very frustrating experience and took hours to get a pair of glasses. The first time was easy.
Website kept going down every time I tried to checkout. Went back numerous times to reorder and instead of clearing out the previous order (which I 'removed'), 7 frames were added to my order. Not a huge deal, but with as slow as the site was moving, it became an inconvenience and what should have taken just minutes to do took close to an hour.
Website was extremely slow. Took almost 40 minutes to check out. Every now and then the web page wouldnt load and it would say it was blurry. Not complaining! Just wanted to let you know.
I enjoyed picking out my frames but it took me over an hour to get checked out due to the server crashing.
This website is terrible. I've been trying to buy glasses for the past 2 hours. After trying to buy glasses earlier this week, I noticed how bad the website was and decided to give it a few days to get fixed- still just as bad.
Oh my god, you have GOT to be kidding me, EyeBuyDirect! Two days worth of the website crashing OVER AND OVER AND OVER AND OVER again.
I have been attempting to place an order on EyeBuyDirect for nearly 3 hours now, and just finally got the order to process. The website was very frustrating to use, and an error message saying that the site was under maintenance continuously popped up. I am wondering if this is due to high traffic volume on the site today with the BOGO special. Either way, the site was terrible to use, and I can only hope that the hours I spent placing my order will be all worth it when my new glasses arrive!
The worst experience of an online purchase in my life! The website is SOO painfully slow. Refresh. Refresh. Refresh. If my memory serves me correctly, the website is always like this too. Not just on cyber Monday!
I've ordered from EyeBuyDirect before and I loved my sunglasses! I ordered another pair of sunglasses and a pair of regular glasses because of their BOGO advertisement for Black Friday/Cyber Monday. However, the website was extremely slow and it required me to refresh the site multiple times. I will give the benefit of the doubt because it was Black Friday and there were a lot of people trying to order glasses before the offer ended.
I had the hardest time ordering from this website! Every time you add something to your cart, want to view a product or submitting something, there is an error page!
I kept reloading the page and finally made my purchase. Very time consuming. Hopefully it was worth my troubles.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nosh,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect during the Black Friday sale. Our website experienced some difficulties due to the volume of orders we have received during that week. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better. Our technical department is continuously working on our website to be able to provide exemplary level of customer experience.
Thank you for your feedback and we will be glad to raise your concern for us to improve our site.