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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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The shopping experience was fine. Frame is weird, too wide, arms seems bent, not straight. Not wearing them much.
Easy to order! Lots of choices including premium lenses and accessories
Extremely easy to order and arrives quickly. I love the selection and tryon features.
Easy process, took some time to figure out sizing correctly based on previous glasses
The first time was very good and I'm reordering my new formula.
Usually great quality, stylish glasses for me and my family's
I love most of my glasses I have ordered. Virtual try-on helps. Sometimes I receive my glasses and they are so stretched out and not able to be molded back, which I don't love. I wish they would not stretch out the arms so much when they make them. I have ordered from other companies that let me put in requests like don't stretch out the arms, but eyebuydirect does not do this. I just have to hope for the best. If these are too stretched, I will send these back.
The pair was nice; however, the glare resistance is not good.
I returned glasses a cpl years ago and thought they credited my account but I was unable to use the credits for this order
I like the price and happy with the product. Would recommend it
Always my first choice for eyewear. Huge selection, easy returns and fast customer service.
I love getting glasses from here! I always get compliments! 🏽
Was able to find smaller frames that are progressive and transitions.
Grateful for the right frame size and all of the options available for progressive and transitions. I don't want to purchase anywhere else. Online is better than in store where I feel rushed to make a decision, pay way more and am rarely, if ever, pleased with my choice.
It is not easy. You need to structure the order sequence better. Like adding all measurements related to size immediately after adding the info from the rx.
Easy experience to get glasses for people hard on glasses..
Easy to use as long as u have all the numbers filled in your prescription
The website is easy to navigate and buy from! Although I wish there was more variety of eyeglass chains to choose from its limited
The lenses didn't transition nor did the anti fog coating work. It isn't worth trying to save money. I returned the glasses and bought local.
Your website isn't super user friendly. I selected frames and it said the frames didn't work with my prescription. No problem. I asked it to show me the frames that would and it kept kicking me back to only frames that didn't work.
I've had such a great experience with EyeBuyDirect. Their customer service has been incredibly responsive, kind, and helpful every step of the way. It's rare to find a company that makes you feel genuinely cared for, but they absolutely delivered. On top of that, their selection of frames is fantastic! Stylish, affordable, and easy to navigate. I'll keep coming back for new pairs!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members