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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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Pennsylvania
1 review
0 helpful votes
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Non response
November 27, 2018

Could not log on sent email with issue still have not had a response, see it, was not directed to Amazon but tried logging on and it worked. Your system IS NOT USER FRIENDLY. Hope the product is.

Still waiting for password code or email response

Date of experience: November 26, 2018
Illinois
1 review
0 helpful votes
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Love the variety of style
November 27, 2018

The affordable styles make me feel guilt-free when I buy more than one. I'll always come back for more!

Date of experience: November 26, 2018
Connecticut
2 reviews
0 helpful votes
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Rep Shanna saved the day!
November 27, 2018

I went from feeling confused then suspected I was being "handled" by a bait-and-switch scheme to being completely satisfied due to the intercession, patience and pertinacity of Shanna, the hands-down winner of Customer Support Queen. If you have questions, start a chat -- help is awaiting.

Date of experience: November 26, 2018
Georgia
1 review
0 helpful votes
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Bifocal Order
November 27, 2018

Tried to order Escape in bifocal but would not accept the prescription even though these are large frames.

Date of experience: November 26, 2018
Texas
1 review
0 helpful votes
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The live chat is great.
Looking at an RX from eye doc isn't easy to understand.
30 seconds in a live chat and you're good to go

Date of experience: November 26, 2018
Washington
1 review
0 helpful votes
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I've been an Eye Buy user for a few years now. I HAVE to wear glasses consistently, yet really dislike going to optometrist's offices. Eye Buy makes strong, sturdy glasses and have a ton a great options. Can't beat the pricing or convenience.

Date of experience: November 26, 2018
Texas
1 review
0 helpful votes
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I've bought several frames from here. The website is easy to use and my rx info is saved, which allows me to order faster. Thank u

Date of experience: November 26, 2018
Wisconsin
1 review
0 helpful votes
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I really like Eyebuydirect. I have had a few issues with quality, but customer service is great and the prices are very reasonable.

Date of experience: November 25, 2018
Washington
1 review
0 helpful votes
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Try on option is awesome
November 26, 2018

I didn't know what shape lense would fit my brow/face shape best but I've come to find the rectangle / square is best for my square shaped face. I purchased the November frames in black I can't wait to have them.

Date of experience: November 25, 2018
Ohio
1 review
0 helpful votes
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Great BOGO
November 26, 2018

I was pleased to take advantage of the BOGO order. There was a large selection of glasses and I found the black modern cat eye frames I was looking for. Can't wait to try them on! I got a pair of sunglasses too for the heck of it.

Date of experience: November 25, 2018
Puerto Rico
1 review
0 helpful votes
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Saving Lives
November 26, 2018

My family often can't pay for glasses because they're way too expensive, but with this site and with a little saving we can. Also the coupons help you a lot and the options are amazing, so many cool and very nice frames of good quality. We've ordered once a couple years ago, the glasses came with the wrong prescription because of our own mistake, but they helped us inmediately and the return process went very well and quick. So, I thank this page and all the people behind it for making glasses affordable and helping people so much. I recommend EyeBuyDirect and always will.

Date of experience: November 25, 2018
Texas
1 review
0 helpful votes
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I really like these glasses they fit well! And I keep ordering more! Glasses are affordable! Lots of different styles to choose from! Love the color choices!

Date of experience: November 24, 2018
California
1 review
0 helpful votes
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Love eyebuydirect
November 25, 2018

Easy to use, go deals and it helps that I always get coupons and the longer I have an account and the more I order the more discounts I can get!

Date of experience: November 24, 2018
California
1 review
0 helpful votes
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Glasses on a budget
November 25, 2018

I really love that I can buy whatever glasses I want for more than half the price of what I would usually get it somewhere else. I'm so excited to receive my order, I wish I would have placed it sooner bc one of the frames I wanted sold out as I was about to buy it :( other than that, I always have a pleasant experience buying from this site.

Date of experience: November 24, 2018
Illinois
1 review
0 helpful votes
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Glasses broke
November 24, 2018

I bought a pair of glasses and the broke not even 3 weeks later. I was sitting on my couch watching TV and I heard plastic cracking and then my lens popped out! I couldn't fix them either. I was so mad! I'm trying the frames again because it got good reviews but I'm hoping it doesn't happen again, especially if I'm driving or at work!

Date of experience: November 24, 2018
Georgia
1 review
0 helpful votes
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EBD has been my eye glasses provider for about 3 years now and I couldn't be happier with their service. It's beats those insane retail prices and the styles are unique unlike the cookie cutter ones you find at the retail locations. Thanks for everything!

Date of experience: November 23, 2018
Massachusetts
1 review
0 helpful votes
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I've been using EBD for a few years now and their glasses are good but their quality of frames as far as durability is not great at low to mid prices. You can still find some inexpensive frames usually plastic ones but they are fragile. Overall though, they are a HUGE saving over any retail brick and mortar store.

Date of experience: November 23, 2018
Texas
1 review
0 helpful votes
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The best deal!
November 24, 2018

This company is a wonderful one to order from. Product comes quick and accurate and you can't beat the price! The one time I had to deal with a mistake customer service was great to work with.

Date of experience: November 23, 2018
California
1 review
0 helpful votes
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Love EyeBuyDirect
November 24, 2018

1st time I ordered I wasn't sure what to expect or even if this was real. I know it's silly. I got my first pair and feel I love. This is my 3rd time ordering and the glasses are so affordable I can buy 2-3 at a time. So happy I found this site. I have to say I Gould never find cute glasses at my optometrist but I had to get a pair or else I'd be blind. EyeBuyDirect has so many cut affordable lences I am so glad I don't have to go to another office. Not to mention shopping is fast bad customer services was great when I entered my wrong prescription they fixed it right away. Love my aviator glasses I'm a nerd sonlove the big glasse! I've gotten So many compliments one these. Thanks EyeBuyDirect!

Date of experience: November 23, 2018
Pennsylvania
1 review
0 helpful votes
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Convenient
November 24, 2018

I need distance glasses to drive and tend to lose them frequently. This is an affordable and convenient way to make sure I always have a pair handy.

Date of experience: November 23, 2018