On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Could not log on sent email with issue still have not had a response, see it, was not directed to Amazon but tried logging on and it worked. Your system IS NOT USER FRIENDLY. Hope the product is.
Still waiting for password code or email response
The affordable styles make me feel guilt-free when I buy more than one. I'll always come back for more!
I went from feeling confused then suspected I was being "handled" by a bait-and-switch scheme to being completely satisfied due to the intercession, patience and pertinacity of Shanna, the hands-down winner of Customer Support Queen. If you have questions, start a chat -- help is awaiting.
Tried to order Escape in bifocal but would not accept the prescription even though these are large frames.
The live chat is great.
Looking at an RX from eye doc isn't easy to understand.
30 seconds in a live chat and you're good to go
I've been an Eye Buy user for a few years now. I HAVE to wear glasses consistently, yet really dislike going to optometrist's offices. Eye Buy makes strong, sturdy glasses and have a ton a great options. Can't beat the pricing or convenience.
I've bought several frames from here. The website is easy to use and my rx info is saved, which allows me to order faster. Thank u
I really like Eyebuydirect. I have had a few issues with quality, but customer service is great and the prices are very reasonable.
I didn't know what shape lense would fit my brow/face shape best but I've come to find the rectangle / square is best for my square shaped face. I purchased the November frames in black I can't wait to have them.
I was pleased to take advantage of the BOGO order. There was a large selection of glasses and I found the black modern cat eye frames I was looking for. Can't wait to try them on! I got a pair of sunglasses too for the heck of it.
My family often can't pay for glasses because they're way too expensive, but with this site and with a little saving we can. Also the coupons help you a lot and the options are amazing, so many cool and very nice frames of good quality. We've ordered once a couple years ago, the glasses came with the wrong prescription because of our own mistake, but they helped us inmediately and the return process went very well and quick. So, I thank this page and all the people behind it for making glasses affordable and helping people so much. I recommend EyeBuyDirect and always will.
I really like these glasses they fit well! And I keep ordering more! Glasses are affordable! Lots of different styles to choose from! Love the color choices!
Easy to use, go deals and it helps that I always get coupons and the longer I have an account and the more I order the more discounts I can get!
I really love that I can buy whatever glasses I want for more than half the price of what I would usually get it somewhere else. I'm so excited to receive my order, I wish I would have placed it sooner bc one of the frames I wanted sold out as I was about to buy it :( other than that, I always have a pleasant experience buying from this site.
I bought a pair of glasses and the broke not even 3 weeks later. I was sitting on my couch watching TV and I heard plastic cracking and then my lens popped out! I couldn't fix them either. I was so mad! I'm trying the frames again because it got good reviews but I'm hoping it doesn't happen again, especially if I'm driving or at work!
EBD has been my eye glasses provider for about 3 years now and I couldn't be happier with their service. It's beats those insane retail prices and the styles are unique unlike the cookie cutter ones you find at the retail locations. Thanks for everything!
I've been using EBD for a few years now and their glasses are good but their quality of frames as far as durability is not great at low to mid prices. You can still find some inexpensive frames usually plastic ones but they are fragile. Overall though, they are a HUGE saving over any retail brick and mortar store.
This company is a wonderful one to order from. Product comes quick and accurate and you can't beat the price! The one time I had to deal with a mistake customer service was great to work with.
1st time I ordered I wasn't sure what to expect or even if this was real. I know it's silly. I got my first pair and feel I love. This is my 3rd time ordering and the glasses are so affordable I can buy 2-3 at a time. So happy I found this site. I have to say I Gould never find cute glasses at my optometrist but I had to get a pair or else I'd be blind. EyeBuyDirect has so many cut affordable lences I am so glad I don't have to go to another office. Not to mention shopping is fast bad customer services was great when I entered my wrong prescription they fixed it right away. Love my aviator glasses I'm a nerd sonlove the big glasse! I've gotten So many compliments one these. Thanks EyeBuyDirect!
I need distance glasses to drive and tend to lose them frequently. This is an affordable and convenient way to make sure I always have a pair handy.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo