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EyebuydirectReviews 14,603

4.6

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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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New York
1 review
0 helpful votes
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Wonderful selection frames Good site, easy to navigate, great deals! Production of the final product is good could be a bit faster!

Date of experience: November 23, 2018
Georgia
1 review
0 helpful votes
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EyeBuyDirect Review
November 24, 2018

Lovely site with well priced and stylish glasses. I love how there are so many options to choose from.
You've got yourself a lifetime customer.

Date of experience: November 23, 2018
Kentucky
1 review
0 helpful votes
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I was sucked in to eyebuydirect by a facebook ad, and then again on recommendation of a friend. I have purchased four pairs in the past few years; I really appreciate the amazing coupons. All of the glasses I have received are wonderful and I love being able to change my look so inexpensively.

Date of experience: November 23, 2018
Barbados
1 review
0 helpful votes
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Excellent Product
November 24, 2018

The first time i purchase from them they made sure every i order was correct. I thove how accurate they were.

Date of experience: November 23, 2018
Virginia
1 review
0 helpful votes
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E-order for Iglasses
November 23, 2018

No many choices but prices are good.The checkout for the prescription lens could be more intuitive. Suggestions for selections an explanations are confusing. Simplify the process by adding additional steps is not a detriment.

Date of experience: November 22, 2018
Florida
1 review
0 helpful votes
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PROMO BOGO IS BOGUS
November 22, 2018

I tried to get a back up pair and purchase my lenses and bogo was promoted but didn't let me get the back up pair using it. Don't advertise if it doesn't work.

Date of experience: November 22, 2018
Florida
1 review
0 helpful votes
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Great
November 22, 2018

Is my first time and the experience has been very good. Is great have the opportunity to get glasses without go to make line and solve the necessity.

Date of experience: November 22, 2018
New York
1 review
0 helpful votes
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When you lead with "Buy one, get one free glasses" kinda sounds like you mean two pairs of glasses. But when you checkout the code doesn't remove the lower price pair. So you check out the terms and conditions and that's where you bury the lenses not included. Want to do bogo frames, cool just say so, don't mislead people.

That aside, the shopping process was pretty easy and the try on feature was pretty neat. Website is much better than mobile version. Looking forward to receiving glasses, I hope they worked as promised.

Date of experience: November 22, 2018
Julie M.
Ohio
1 review
0 helpful votes
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Great prices!
November 22, 2018

I was able to search for the exact frames I wanted at a fraction of the price I would have paid at a retail store!

Date of experience: November 21, 2018
North Carolina
1 review
0 helpful votes
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I am a repeat customer and I love how my glasses perscrption is saved so I only have to update it if it has changed. The lenses are comfortable and there are so many different styles to pick from.

Date of experience: November 21, 2018
Ohio
1 review
0 helpful votes
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Thanks to FBI spying on me complaining about glasses I saw the ad on my instagram. I gave it a chance and boy am I happy I did. I got my first two pairs Chillax and Cosmo before my new pairs now are Bright Side (for outside activities) and Wistful (for everyday use.) I'm super excited for my new pair!

Date of experience: November 20, 2018
Wisconsin
1 review
0 helpful votes
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Big selection
November 21, 2018

This is my first time buying, and although I have no complaints or issues, I am always reluctant to give a 5 star review. So far, so good! If i can, after I get my glasses, I'll come back and update this.

The prices were great, but I was a little upset that I couldn't use the BOGO coupon, or my 15% off coupon either. Even though I clicked through the link in my email. Why not? Please tell me what is up with the coupon codes!

Date of experience: November 19, 2018
Nebraska
1 review
0 helpful votes
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Have had difficulties returning when things are on sale. I just wanted the price I paid to be reimbursed, but that was not the case. I still shop here, though, knowing it's cheap and I like a certain frame - but I will never stray from that frame again.

Date of experience: November 19, 2018
Texas
1 review
0 helpful votes
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The price is right
November 21, 2018

I love buying my classes from here. There are so many options to choose from at reasonable prices. I always recommend my friends too.

Date of experience: November 19, 2018
New York
1 review
0 helpful votes
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There is no way to select 2 or more of the same glasses at checkout! Ad is deceiving, the BOGO only applies to the frames.

Date of experience: November 19, 2018
California
2 reviews
0 helpful votes
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Big selection of frames, love the "try on" option and variety. I've stopped buying designer frames in favor of these glasses. This is my third order of multiple frames!

Date of experience: November 19, 2018
Massachusetts
1 review
1 helpful vote
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Easy to Navigate
November 19, 2018

Awesome online experience. The option to "try them on" with a picture was extremely helpful. Also to see others submissions of what the glasses looked like on them definitely helped me find my perfect pair.

Date of experience: November 18, 2018
Massachusetts
1 review
0 helpful votes
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So far I have purchased glasses for a couple of family members and pleased with each purchase. The prescriptions have been right on the money (and mine are progressives)

Date of experience: November 18, 2018
Texas
1 review
0 helpful votes
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Eyebuydirect is a very beautiful website to view and it also is very helpful. I like that they add information notes to help us determine the information to enter when deciding on our order.

Date of experience: November 18, 2018
California
1 review
1 helpful vote
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When looking at eyeglass options at brick and mortar stores, I was shocked at their prices, plus the extra cost for lenses and other ad-ons. I decided to give this site a glance and was amazed by the huge selection of frames, many very stylish. The ease of adding a prescription and ad-ons is key for me. The final price was even better than I thought'. Very happy!

Date of experience: November 18, 2018