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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Just completed my third order from EyeBuyDirect. So easy to use. I recommend getting clear measurements from your doctor before ordering, you will be pleased with the outcome!
I had a little trouble with the payment section, but was able to get it. The prices are so good. I would recommend you to everyone.
Because I'm a returning customer purchasing my glasses took 20 min to shop try on and purchase. So fun and sooooo easy.
Seriously love all of the glasses that I've bought here! My family recently moved to China for work and I'm thrilled that the international shipping was SO cheap! So pleased with everything. We've bout 7 pairs glasses and one pair of sunglasses!
My eye glases were cheap and I cant wait till they come... The next time my fam says they need glasses I will tell them to come here.
Love this site! It was SUPER easy to navigate compared to other glasses sites online and the virtual try-on function helped me LIKE CRAZY! The one thing is, I wouldn't log in from my amazon account in the future because it didn't want to accept my FSA card when I went to pay. Once I logged into a regular account like normal, though, everything went smoothly. Love the prices, styles, lens options, coupons (which it seems like are always available in one form or another) and the fact that you can donate a pair to a person in need. Awesome!
Love this site. Love the prices! Better selection than the optician. You can narrow your search and only look at what you like. The first time I used the site I ordered prescription sunglasses. They are great. Look cute and fit very well. This is my second try with this company for regular vision glasses... Hope it goes as smoothly as the first time.
Highly recommend this site, been getting quotes on glasses and cant no one beat your prices, i love how you can add a picture of yourself and try on glasses to see what they will look on you
The try in feature isn't really mobile friendly, but otherwise it's a great site to get glasses. Would do it again.
Lots of frames to choose from and site was mostly user friendly. First time ordering online. If I did everything correctly, cost will be less than half of previous paid prescriptions.
I just a few taps of the keyboard and clicks of the mouse, I got 3 pair of awesome looking eyeglasses with my prescription. I have ordered from EyeBuyDirect for at least 4 years. I love that they keep my prescription on file and save my favorites!
I loved all the options available, not just the frames, but the lenses.
I was able to order multifocal, transitional lenses at an affordable price!
Great choices for frames, and easy check out. My only criticism is that they should label Left' and Right' for the eyes instead of OD and OS.
Your online forms are a little buggy. A bit more UI refinement could be helpful as well. It took 4 tries until I got the order correct.
I ordered a few frames to try on to figure out which pairs looked best. After deciding which ones I liked, I wanted to return them and get the ones I liked with my prescription. I thought it would be a simple process but it ended up being long and drawn out.
All I wanted to do was return the frames and then re-order the ones I liked, but with my prescription. Well, to return, you have to send customer service an email. They reply back relatively fast (avg. 7hrs) but they wouldn't just give me my money back or give store credit so I can repurchase the frames. Instead, they insisted on making me re-order the frames through email, the reason they gave was because it "saves me from shipping costs" (even though it's free shipping on orders of $100 or more - which mine equaled to).
There was also a deal going on for a "buy one get one half off plus an extra 15% off the whole order. I asked customer service if they would be able to honor the promotion through email, but I never got a reply (very strange, considering how fast they've responded in the past...). I really didn't want to miss it so I went ahead and bought the frames via the website.
I still haven't received an email back or my refund. It's a shame, they have nice products, but I'm probably not going to shop from them again... There are a lot of other sites out there that I'll try out instead next time.
Highlights:
- I can try the glasses on my face before making a purchase
- Excellent coupon recently
- Nice packaging and product
- Can't beat the price
Very happy with past purchases and will buy more in the future. Thanks EBD, for helping people with a tighter budget see!
I've made multiple purchases over the past two years from EyeBuyDirect. I enjoy being able to purchase several pairs of glasses for the price I would pay to get one pair at my optometrist's office. It allows me to try out different styles and even splurge for sunglasses. I've found the website easy to navigate in selecting what I want, the selection is great, and I have loved all of my glasses.
I got to know about your company through a web search about two years ago and ordered a pair of eye glasses using your very interactive and user friendly website and was very satisfied with my purchase and I've introduced your company to virtually all my family and close friends and actually assisted my wife to replace her old eye glasses with the one I guided her to choose on this website and she's been very happy with her choice ever since
Fell in love with a friend on Twitter's glasses - he referred me to EBD. So far so good at this point... excited to see how the product is when it arrives!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members