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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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The glasses are what is describe on the website & shipping is pretty reasonable
Great products! They continuously make eye care easy to access and affordable, thank you!
Great option for people who don't elect to get eye insurance. Eyebuydirect has come in handy for years.
I was very pleased with my purchase last year. Ordering was fast and easy.
Appreciate all the offerings. I have been buying glasses for years from here.
I always come back because they have the best selection and the best prices, even better than my in network options!
It always crash when i try to buy glasses but the glasses are amazing
Cheap and fast delivery. Glasses fit very well without adjustments.
I have ordered a few pair of glasses with my prescription. My original glasses from my eye place were $800.00. I was able to order 3 other pair from EyeBuyDirect for so much less. And I love all of them.
I love all the glasses I have purchased. I have bought a few of them and for the price it is wonderful that I can buy a few and change my look when ever I want to.
The process was very smooth with ordering. The glasses are even better than I expected. I highly recommend EyeBuyDirect!
Love my glasses! It sounds cliche, but people stop me all the time to compliment my glasses and I always tell them what a great deal they were and where they can get their own
Great glasses at a great price! I will always buy my glasses here! Great customer service also!
I have 2 broken pairs that broke almost immediately… I'm gonna give you one more try
Easy to order, great selection and outstanding quality! Loving my new summer sunglasses.
I had a prescription that was not correct from the Dr and got a new set of glasses with the correction from EyeBuyDirect without an extra charge.
Previous experience was good, buying from again because I liked the glasses I received.
The glasses on this site are so cute, so many design options and they fit great!
It was easy and you have so many fun styles! Prices are great!
I was provided excellent customer service over the phone. I had a few questions regarding the size of my frames and called multiples times to make sure i didnt mess up the order. The 2 customer service agents were super helpful and patient as i placed my order. I was very pleased and just ordered another pair!
Great customer service I was able to return glasses that didn't fit.
I've been using them for years for all 7 of us! They are great quality and great price.
I needed a pair of polarized sunglasses to match my new eye prescription. Eyebuydirect has came through yet again with not only a great pair of sunglasses but a 50% off total purchase perk at just the right time. I can't thank them enough.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo