On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
After my newborn essentially destroyed my $150 pair of Target glasses, and scratched the life out of their anti scratch lenses I decided I needed to find an alternate, cost effective, solution. I had a lot of friends recommend me to EyeBuyDirect and when the 2 for 1 sale happened, I couldn't say no. I definitely plan to buy perscription sunglasses and another pair of frames.
The glasses were as described, I wish they could have come a little faster but the delivery time was accurate and it was not a negative.
It took a little time to receive my glasses and they had a defect in the lens. The process to get a replacement was smooth and the customer service was very helpful. I wish I had known about the blue light lens options before placing my order though.
I have now ordered two times from EBD! I really love thee products and for getting frames quick and at great prices, I'm very impressed with the quality.
Super easy to find frames that I liked and the ordering process was super simple. The frames shipped quickly and we're just as expected.
Super quick and easy process, as always.
I always get great service from EBD. The products are as good or better quality than brick and mortar retailers. The coatings on the lenses are excellent quality. My whole family orders from EBD and will keep coming back!
I wanted some new glasses with a sleeker look and when I saw he sale I decided to try prescription sunglasses for the first time. I love them and it's such a game changer when driving in sunny conditions.
I wanted some new glasses with a sleeker look and when I saw he sale I decided to try prescription sunglasses for the first time. I love them and it's such a game changer when driving in sunny conditions.
Ordering was easy and they were delivered sooner than I had anticipated
Wonderful experience. Great price. A brick and mortar store quoted me $800 for lenses alone. Got glasses and the upgrades for a fraction of the cost.
Ordering was easy and prices are low. I picked some of the least expensive frames and you get what you pay for!
But I highly recommend EyeBuyDirect if you want to get a bunch of frames!
So far I have 1 pair from you, I am VERY happy with them! Today, I ordered 2 more pair, so excited! Thank-you!
Super easy, few bugs with the photo try on mobile.
Super easy, few bugs with the photo try on mobile.
My first purchase were two standard glasses, low priced frames, with my prescription. I didn't add anything extra like the anti scratch or the darker lenses. Solely because I wanted to try them out before adding others.
My most recent purchase, I decided to get a higher quality frame ($45) and added the anti scratch lenses.
So far, I absolutely love them! Love them all!
You can't beat the price and quality.
Great product fair price and fast shipping thank you eyebuydirect and all employees who made this happen.
You guys do good work!
Easy process to order, great price, however my progressive prescription glasses don't seem to be correct, they seem to be off
I've been using EBD for years. Their website experience is phenomenal. Their try on feature is pretty accurate! I LOVE that there is always some kind of promotion going onthat's why I have a great collection of glasses now:-)
Additionally, they allow returns/exchanges within two weeks of recurring your order. That's a life saver!
Was able to select online and try on a picture of my face. Really what helps the most is the pictures of people already wearing each pair. Plugged in my prescription and ta-da!
I purchased my glasses as a BOGO offer and then the very next day the offer changed to BOGO plus 15% off. I am a good and repeat customer, so I think I should have been given the extra 15% discount.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members