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EyebuydirectReviews 12,985

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
5,187
shipping
5,187
returns
131
quality
5,291
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Pennsylvania
1 review
0 helpful votes
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Prescription Sunglasses Purchase
April 5, 2020

I was so happy with my purchase! This was my first time buying from EyeBuyDirect and I am surprised at how everything turned out perfectly, prescription was right on point, and the quality is so nice. Thank you!

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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Longer than expected
April 5, 2020

For the price the glasses are fine, prescription is good. I paid 19.00 for expedited shipping and it took 2 weeks to get my order. I found it hard to get through to customer service for information. When I finally did get through I didn't get much information. If you aren't in a hurry you can get some good cheap glasses. Customer service can use some work.

Date of experience: March 6, 2020
North Carolina
1 review
0 helpful votes
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Value & quality
April 5, 2020
Updated review

I had owned a previous pair and its a very good frame. Cheap glasses usually terrible. But thes are good value for a good product.

Date of experience: March 6, 2020

Value & quality
April 5, 2020
Previous review

I had owned a previous pair and its a very good frame. Cheap glasses usually terrible. But thes are good value for a good product.

Date of experience: March 6, 2020
Illinois
1 review
0 helpful votes
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Eyeglass Shopping Experience
April 5, 2020

I liked how easy it was to enter my information. However disappointed in how I struggled to find a variety of lenses for a wide face and how based on my prescription I wasn't eligible for certain frames. Upset that shipping was way more than the frames especially for a 1st time purchase.

Date of experience: March 6, 2020
Pennsylvania
1 review
0 helpful votes
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Awesome
April 5, 2020
Updated review

Quick delivery and spot on with glasses. Look great and transition and progressive glasses were amazingly perfect. I'm thousand percent thankful for beyond great service. Im already looking to bye another one with different look. Thank you!

Date of experience: March 6, 2020

Quick and easy
March 3, 2020
Previous review

Quick and easy

Date of experience: February 21, 2020
California
1 review
0 helpful votes
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Quick and easy!
April 5, 2020

Easy customization, great selection of product, easy checkout, and quick shipping!

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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By accident
April 5, 2020

I was going thru my email and I clicked on this then I read "CLICK THIS IF YOUR DELIVERY ARRIVED". I now realized i made a mistake because my delivery wasn't made yet. Have not received my glasses yet. I hope you read this.

Date of experience: March 6, 2020
Louisiana
1 review
0 helpful votes
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Sandra T
April 5, 2020

Ordering was easy, glasses were delivered even sooner than I expected, and I love them! Price was very reasonable.

Date of experience: March 6, 2020
Florida
1 review
0 helpful votes
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Loved them
April 5, 2020

I absolutely love the glasses I purchased. They're just my style and I can actually see. Will recommend for the awesome frames and simply how easy it was to place an order with my prescription.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Love my Amity glasses
April 5, 2020
Updated review

Very easy to pick frames with lenses and fast checkout.

Date of experience: March 6, 2020

Very easy to pick frames with lenses and fast checkout
February 20, 2020
Previous review

Very easy to pick frames with lenses and fast checkout.

Date of experience: February 17, 2020
Missouri
1 review
0 helpful votes
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Coupon
April 5, 2020
Updated review

My first pair took an enormous amount of time to get completed due to frames being in backorder. I received a 40% off coupon for my next pair and for it at the usual time I'm used to.

Date of experience: March 6, 2020

Coupon
April 5, 2020
Previous review

My first pair took an enormous amount of time to get completed due to frames being in backorder. I received a 40% off coupon for my next pair and for it at the usual time I'm used to.

Date of experience: March 6, 2020
North Carolina
1 review
0 helpful votes
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Fantastic glasses
April 5, 2020
Updated review

Fantastic glasses but I received the wrong prescription. I will be returning the glasses.

Date of experience: March 6, 2020

Thanks!
March 3, 2020
Previous review

Thanks!

Date of experience: February 18, 2020
Texas
1 review
0 helpful votes
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Can be time-consuming
April 5, 2020
Updated review

So glad to have option of online ordering but it took me days to sort and pick out frames and re-enter my RX info since it would not save, so it was a little bit of a pain.

Date of experience: March 6, 2020

GOOD
March 3, 2020
Previous review

GOOD

Date of experience: February 18, 2020
Hong Kong
1 review
0 helpful votes
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Tried twice to order 2 sets of glasses. Both time after many days passed, I checked the status and the order was on hold. When I reached out to them they said that either the frame or lenses were not available. They didn't try to contact me I had to reach out to them. I ordered these online, how can they not be in stock but available on the site? Twice this happened. I wouldn't waste my time with this company

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Very Happy
April 5, 2020

I'm pleasantly surprised with the quality of the glasses I received! I paid under $50 for glasses that look and feel like they are made from quality materials. Already they are holding up better than glasses I would get from my old optometrist (who lost my trust and I will not return to). The glasses from my old optometrist would scratch within the first few days after receiving them. I take a lot of caution with my glasses because I want to take care of my eyes and I don't have money to replace glasses all the time. I clean them very gently, set them down carefully, and only ever put them in a safe place when they aren't on my face. The glasses from EyeBuyDirect that I received have left me with the feeling that I don't need to be extremely cautious with them (though I will be anyway). They are sturdy, elegant, and haven't failed me yet in the first week of wearing them.

Date of experience: March 6, 2020
Alaska
1 review
0 helpful votes
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Great Product/Price
April 5, 2020

Great product and price, but took waaaaaay too long to even get out the door for shipping. 12-13 days before I sent a message requesting an update. Only after I requested an update did I get an email back that it was sent out that day miraculously following the response to my email.

Date of experience: March 6, 2020
Tennessee
1 review
0 helpful votes
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Exciting experience!
April 5, 2020
Updated review

This was my first time ordering glasses online and such an easy experience. I payed a reasonable price for them and when I received them I feel in love with the way they felt on my face. Everything about them was excellent! I will be using EyeBuyDirect for all my future purposes.

Date of experience: March 6, 2020

Easy to shop at and great prices!
March 3, 2020
Previous review

Easy to shop at and great prices!

Date of experience: February 20, 2020
Nevada
1 review
0 helpful votes
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First time purchasing glasses online
April 5, 2020
Updated review

I was hesitant to buy glasses online but I'm really glad I did. I saved a lot of money and the frames are so nice! Great quality. Will buy from EBD again!

Date of experience: March 6, 2020

First time purchasing glasses online
April 5, 2020
Previous review

I was hesitant to buy glasses online but I'm really glad I did. I saved a lot of money and the frames are so nice! Great quality. Will buy from EBD again!

Date of experience: March 6, 2020
Texas
1 review
0 helpful votes
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Great Glasses for a great price
April 5, 2020
Updated review

Easy to find plenty of information on the different frames and lenses types. Always a good sale.

Date of experience: March 6, 2020

Great Glasses for a great price
April 5, 2020
Previous review

Easy to find plenty of information on the different frames and lenses types. Always a good sale.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Geat customer service
April 5, 2020

I like the quality of their frames. And always make sure that I am happy with my order. And fix any issues right away. The deals are great. Loyal customer.

Date of experience: March 6, 2020