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EyebuydirectReviews 12,985

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
5,187
shipping
5,187
returns
131
quality
5,291
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Maine
1 review
0 helpful votes
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Order came a little late as usual
April 5, 2020
Updated review

So the Sunglasses I ordered were NEVADA - BROWN STRIPE. However, in person, these glasses do not appear as they're advertised on the site. A new image of those sunglasses needs to be posted on the site as the one customers see. Because the frames are NOT brown striped, they're maroon.

With my Sebastian eyeglasses, I am THRILLED! They're beautiful and comfortable and I can SEEEEE!

My only complaint is how long it takes to deliver them.

Date of experience: March 6, 2020

Love the selection and the price!
February 18, 2020
Previous review

Love the selection and the price!

Date of experience: February 15, 2020
New York
1 review
0 helpful votes
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Great glasses!
April 5, 2020
Updated review

Love the glasses and the website! Always have great deals with the codes! So happy have sent alot of customers your way have gotten so many compliments on the frames!

Date of experience: March 6, 2020

Love the glasses and the website!
March 3, 2020
Previous review

Love the glasses and the website! Always have great deals with the codes! So happy have sent alot of customers your way have gotten so many compliments on the frames!

Date of experience: February 20, 2020
New York
1 review
0 helpful votes
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Amazing
April 5, 2020
Updated review

Love the prices, love the fit. They are typically delivered sooner than expected. Just overall love this site. I have recommended this site to countless of friends/family; all of which love the site as well.

Date of experience: March 6, 2020

Love the prices, love the fit
March 3, 2020
Previous review

Love the prices, love the fit. They are typically delivered sooner than expected. Just overall love this site. I have recommended this site to countless of friends/family; all of which love the site as well.

Date of experience: February 24, 2020
Indiana
1 review
0 helpful votes
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Exchange went pretty well
April 5, 2020

The glasses I first chose were too big, but I was able to return them postage paid and try another pair. I had to wait on the phone a little long to get it taken care of, but the people who helped me were helpful. I hoped I could do the exchange online, but I didn't ever hear back or get the refund, so I had to call in.

Date of experience: March 6, 2020
Vermont
1 review
0 helpful votes
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Better shipping jnfo
April 5, 2020

We loved the site. Just got confused about shipping. We chose to pay an extra $20 to get the glasses sooner. We thought that meant we would receive them in 2-7 days. But after not receiving them for almost 2 weeks we called and were told that it takes up to two weeks just to make the glasses and that extra money was just to expedite the shipping process. Somehow this should be made clear throughout the process. Thanks for a great product.

Date of experience: March 6, 2020
Vermont
2 reviews
0 helpful votes
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Too easy. Will reserve comment until glasses received.

Received the glasses and not one issue. I hope they believe in this business model and not make any changes.

Date of experience: March 6, 2020

Too easy
March 3, 2020
Previous review

Too easy. Will reserve comment until glasses received.

Date of experience: February 21, 2020
Wisconsin
1 review
0 helpful votes
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Great Service and Product
April 5, 2020

I watched a video on Youtube about purchasing eyeglasses on line compared to going to a store. When questioned, the managers of the walk in stores could not explain why their eyeglasses were priced so extremely high compared to the online stores. I couldn't be happier, and will continue to purchase future eyeglasses from your store, and have also spread the word of how we have saved a lot of money. My eyeglasses used to cost $400 - $500, and how cost somewhere between $120 - $190.00, depending on what extras I want. Thank you

Date of experience: March 6, 2020
New Jersey
1 review
0 helpful votes
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Satisfied customer
April 5, 2020

Because they were progressive lenses, they took a little while to arrive, but the glasses are really great - worth waiting for. I'm a several time return buyer at eyebuydirect.com

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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Extremely Happy!
April 5, 2020
Updated review

Delivery time was around 10 days. I am honest when I say these glasses fit perfectly right out of the box! Chain store glasses never fit correctly, even after several pairs over the years, several adjustments. My face, nose and ears are not the easiest to accommodate. These glasses fit, fit very well, no adjustments necessary so far. Will buy from EyeBuyDirect again!

Date of experience: March 6, 2020

Easy to use
March 3, 2020
Previous review

Easy to use. Plenty of choices. Virtual try-on a plus!

Date of experience: February 21, 2020
Florida
1 review
0 helpful votes
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Rough edges
April 5, 2020
Updated review

Love the try on feature. Works better here than on another site. Order updates were slow. Didn't realize delivery guarantee is 7-14 days after eyeglass production completion not from date of purchase. One lense was rough on the top edge, not sanded smooth.

Date of experience: March 6, 2020

Love the try on feature
February 21, 2020
Previous review

Love the try on feature. Works better here than on other eyeglass sites.

Date of experience: February 18, 2020
South Carolina
1 review
4 helpful votes
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The majority of this experience was amazing, cost effective, and there are SO many cute frames to pick from. The only reason I gave four stars is because I have a very different prescription in each eye and they placed my order on hold and never notified me. I actually noticed 2-3 days later and contacted them. Other than that everything was fantastic. Once they verified my prescription it was smooth sailing. AND I paid less for them than I usually do when I use my insurance! Highly recommended.

Date of experience: March 6, 2020
Arizona
1 review
0 helpful votes
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Ordering online is easy. This is my second time ordering from them. I received my glasses within 2 weeks. I ordered 2 pair this time and the 2nd pair didn't fit my face right so I called to exchange and they happily process the exchange for me. No hassle and it was quick and easy.

Date of experience: March 6, 2020
Tennessee
1 review
0 helpful votes
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Good so far
April 5, 2020

I have a problem with arms getting loose on every pair of glasses I get. Last pair only lasted 3 months before being unwearable. Ay $400 a pop, that's pretty expensive. Saw this company and decided to gibe it a try. Right now, they are perfect and holding up well.

Date of experience: March 6, 2020
Pennsylvania
1 review
0 helpful votes
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Great glasses for a great price
April 5, 2020

I wanted transition lenses but didn't want to pay an arm and a leg for them at the eye doctor. Got them on EyeBuyDirect for under $100! Just came in the mail yesterday and they work like a charm.

Date of experience: March 6, 2020
Ohio
1 review
0 helpful votes
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The glasses I ordered were cute, but just weren't for me. At first, I thought that maybe the lens width was too narrow, but after wearing them for a few days I came to the conclusion that the frame was too narrow for my face. I am returning them for credit and I'm going to try something else.

Date of experience: March 6, 2020
Colorado
1 review
0 helpful votes
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Great service
April 5, 2020

It's easy to pick what I wanted, and place the order. The deliver was surprisingly fast.

Date of experience: March 6, 2020
Finland
1 review
0 helpful votes
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Super happy
April 5, 2020

I am super happy eith my new glasses! They came very fast!

Date of experience: March 6, 2020
Virginia
1 review
0 helpful votes
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Great glasses
April 5, 2020

Love the glasses I ordered. Delivered a week after I ordered them.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Eye buy direct feedback
April 5, 2020

Was able to buy online. Easy. Options on sale not that varied.

Date of experience: March 6, 2020
Oklahoma
1 review
0 helpful votes
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Good quality at a great value
April 5, 2020

EyeBuy Direct has a very easy website to navigate and find a pair of frames and lenses. I've purchased a few glasses from the website and I've been very satisfied with the whole experience each time. I would recommend EyeBuy Direct over the other online eye glass sites.

Date of experience: March 6, 2020