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EyebuydirectReviews 12,976

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
5,187
shipping
5,187
returns
131
quality
5,291
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241,796 reviews
New Hampshire
2 reviews
0 helpful votes
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Great Customer Service..
April 5, 2020

My first experience was not what I expected, but Eye Direct solved the problem and compensated me for the inconvenience, I ordered a second pair and had them within two weeks, glasses are very nice and vision is perfect I am very pleased with this company...

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Return
April 5, 2020

I spoke to a representative on the phone and she said if I was unsatisfied I could return them within 14 days. Which usually means the goes back on the credit card. Since I believed that was the case I ordered a few pair to see which ones would look best and return the ones that don't. If I knew was that it only gets more credit then I would have only bought one or two pairs at a time.

Date of experience: March 6, 2020
North Carolina
2 reviews
0 helpful votes
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Hard to read
April 5, 2020

The reading section is so small I have to turn my head to read a 8.5 x 11 sheet of paper. I had to send in a recorder with prescription and reading only.

Date of experience: March 6, 2020
Ohio
1 review
0 helpful votes
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Hi
April 5, 2020

I love my glasses! However one pair was scratched when
I got it!

Date of experience: March 6, 2020
Illinois
1 review
0 helpful votes
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What a deal!
April 5, 2020

I've spent hundreds of dollars on a pair of glasses, but yours is as good Quality at a fraction of the price

Date of experience: March 6, 2020
Bahamas
1 review
0 helpful votes
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NICE SERVICE AND PRODUCTS
April 5, 2020

I received my lens quicker than the time mentioned at checkout. I even called to have something on my prescription changed and it was done right away (Also a great Customer service experience) they are exactly what I ordered online. Great service and I will be ordering more

Date of experience: March 6, 2020
Massachusetts
1 review
0 helpful votes
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Great glasses even better price!
April 5, 2020

I'm a daily contact wearer so my glasses are really just for night wear. I've been looking for a cheap but highly rated pair for a while and was SO HAPPY to find this EyeBuyDirect! Even with my hefty prescription the lenses were still very affordable! Thank you!

Date of experience: March 6, 2020
Illinois
1 review
0 helpful votes
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Best way to buy glasses.
April 5, 2020
Updated review

Love eye buy direct. Have ordered many glasses from here and will continue to.
The service department has always been very understanding and helpful.

Date of experience: March 6, 2020

Love eye buy direct
February 18, 2020
Previous review

Love eye buy direct. Have ordered many glasses from here and will continue to.

Date of experience: February 15, 2020
Alabama
1 review
0 helpful votes
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Glasses look good and the prescriptions are correct. Price wasn't too high and customer service helped me out when there was an order error.

Date of experience: March 6, 2020
Florida
1 review
0 helpful votes
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Pleasantly Surprised
April 5, 2020

Ordering was simple. The product was excellent, half of what I normally pay. I paid extra for speedy delivery and it was worth it. I would purchase again.

Date of experience: March 6, 2020
Wisconsin
1 review
1 helpful vote
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Great selection of glasses
April 5, 2020

I purchased three pairs of glasses. Two for my son and one for me. These were the first glasses my son had ever bought. The virtual try on of the glasses worked okay, but not perfectly, at least for him. He liked the frames so we bought them. They are both better than anticipated. One is black and the other light blue. Mine are tortoise shell and darker than I expected but still nice. Happily, the shipping and processing time was much quicker than other companies.

Date of experience: March 6, 2020
New Jersey
1 review
0 helpful votes
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Cheap and convenient
April 5, 2020

Very good! Shipping took a little long but overall okay

Date of experience: March 6, 2020
Lori N.
Maine
2 reviews
0 helpful votes
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*
April 5, 2020

*

Date of experience: March 6, 2020
Indiana
1 review
0 helpful votes
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Always a good experience
April 5, 2020

I've used eyebuydirect for a few years and it's always a good experience. I wish that their BOGO was on the overall item and not just the frames, but even so the overall price isn't bad. I like that you can setup multiple prescriptions so you can get glasses for friends or family too

Date of experience: March 6, 2020
Indiana
2 reviews
0 helpful votes
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Excellent Product & Value
April 5, 2020

I was hesitant to order eye glasses online wondering if they would fit and lenses be correct. This pair I ordered was perfect fit and even better than ordering through an optical store. Thank you. I will be ordering again and again

Date of experience: March 6, 2020
Florida
2 reviews
10 helpful votes
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Delay
April 5, 2020
Updated review

It took several weeks to get my order. Itwas not fun waiting so long to see.

Date of experience: March 6, 2020

Great
September 7, 2019
Previous review

Great

Date of experience: September 4, 2019
Michigan
1 review
0 helpful votes
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Nice glasses!
April 5, 2020

Frames fit my face shape well and the quality it good! Will definitely get more from here in the future.

Date of experience: March 6, 2020
Colorado
1 review
0 helpful votes
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Excellent
April 5, 2020

Glasses fit great, feel sturdy. Prescription is spot on.

Date of experience: March 6, 2020
Michigan
1 review
0 helpful votes
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Quality glasses, great price
April 5, 2020

Amazing customer service that helps provide a great product, at fraction of the cost.

Date of experience: March 6, 2020
Ohio
1 review
0 helpful votes
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So easy!
April 5, 2020

I was so worried that my glasses wouldn't come with the right prescription because of how easy it was to put in my info but they even have a video on exactly how to put your prescription in. My glasses were delivered before they were even supposed to ship which I was excited about! & my prescription was on point! The hardest part was having to drive to my eye dr's to pickup my prescription lol but I will definitely be ordering again! So cheap too! Glasses from my eye dr cost me $80 after insurance! I paid a fraction of that with eyebuy direct! Highly highly recommend!

Date of experience: March 6, 2020