EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
My first experience was not what I expected, but Eye Direct solved the problem and compensated me for the inconvenience, I ordered a second pair and had them within two weeks, glasses are very nice and vision is perfect I am very pleased with this company...
I spoke to a representative on the phone and she said if I was unsatisfied I could return them within 14 days. Which usually means the goes back on the credit card. Since I believed that was the case I ordered a few pair to see which ones would look best and return the ones that don't. If I knew was that it only gets more credit then I would have only bought one or two pairs at a time.
The reading section is so small I have to turn my head to read a 8.5 x 11 sheet of paper. I had to send in a recorder with prescription and reading only.
I've spent hundreds of dollars on a pair of glasses, but yours is as good Quality at a fraction of the price
I received my lens quicker than the time mentioned at checkout. I even called to have something on my prescription changed and it was done right away (Also a great Customer service experience) they are exactly what I ordered online. Great service and I will be ordering more
I'm a daily contact wearer so my glasses are really just for night wear. I've been looking for a cheap but highly rated pair for a while and was SO HAPPY to find this EyeBuyDirect! Even with my hefty prescription the lenses were still very affordable! Thank you!
Love eye buy direct. Have ordered many glasses from here and will continue to.
The service department has always been very understanding and helpful.
Love eye buy direct. Have ordered many glasses from here and will continue to.
Glasses look good and the prescriptions are correct. Price wasn't too high and customer service helped me out when there was an order error.
Ordering was simple. The product was excellent, half of what I normally pay. I paid extra for speedy delivery and it was worth it. I would purchase again.
I purchased three pairs of glasses. Two for my son and one for me. These were the first glasses my son had ever bought. The virtual try on of the glasses worked okay, but not perfectly, at least for him. He liked the frames so we bought them. They are both better than anticipated. One is black and the other light blue. Mine are tortoise shell and darker than I expected but still nice. Happily, the shipping and processing time was much quicker than other companies.
Very good! Shipping took a little long but overall okay
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I've used eyebuydirect for a few years and it's always a good experience. I wish that their BOGO was on the overall item and not just the frames, but even so the overall price isn't bad. I like that you can setup multiple prescriptions so you can get glasses for friends or family too
I was hesitant to order eye glasses online wondering if they would fit and lenses be correct. This pair I ordered was perfect fit and even better than ordering through an optical store. Thank you. I will be ordering again and again
It took several weeks to get my order. Itwas not fun waiting so long to see.
Frames fit my face shape well and the quality it good! Will definitely get more from here in the future.
Amazing customer service that helps provide a great product, at fraction of the cost.
I was so worried that my glasses wouldn't come with the right prescription because of how easy it was to put in my info but they even have a video on exactly how to put your prescription in. My glasses were delivered before they were even supposed to ship which I was excited about! & my prescription was on point! The hardest part was having to drive to my eye dr's to pickup my prescription lol but I will definitely be ordering again! So cheap too! Glasses from my eye dr cost me $80 after insurance! I paid a fraction of that with eyebuy direct! Highly highly recommend!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.