business logo of Eyebuydirect

EyebuydirectReviews 12,971

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
5,187
shipping
5,187
returns
131
quality
5,291
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Instant Feedback

241,791 reviews
Colorado
1 review
0 helpful votes
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Great glasses
April 5, 2020
Updated review

Great site! Easy to use and wonderful selection! I loved my glasses and they are such a good quality

Date of experience: March 6, 2020

Great site!
March 3, 2020
Previous review

Great site! Easy to use and wonderful selection!

Date of experience: February 21, 2020
Kentucky
1 review
0 helpful votes
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Fair quality
April 5, 2020
Updated review

Trying on the glasses for size using the tool was not as marketed. Both of my lenses were way larger than anticipated. Overall, the rest of the quality was fair for the price.

Date of experience: March 6, 2020

Fair quality
April 5, 2020
Previous review

Trying on the glasses for size using the tool was not as marketed. Both of my lenses were way larger than anticipated. Overall, the rest of the quality was fair for the price.

Date of experience: March 6, 2020
Missouri
1 review
0 helpful votes
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Easy
April 5, 2020
Updated review

Check out was a little bit of a challenge but shopping was a breeze! Thank you!

Date of experience: March 6, 2020

Check out was a little bit of a challenge but shopping...
February 21, 2020
Previous review

Check out was a little bit of a challenge but shopping was a breeze! Thank you!

Date of experience: February 18, 2020
Florida
1 review
0 helpful votes
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Very impressive
April 5, 2020
Updated review

Very intriguing as to how this process works, but it does because this is not the first order. I will be returning again.

Date of experience: March 6, 2020

Always safe and enjoyable to shop, choose and purchase...
February 19, 2020
Previous review

Always safe and enjoyable to shop, choose and purchase affordable glasses. Thanks!

Date of experience: February 16, 2020
Illinois
1 review
0 helpful votes
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Pleased as always
April 5, 2020

I've been purchasing from Eyebuydirect for a few years and as always I'm thoroughly satisfied with my recent purchase. The frames are super cute, great in quality and you can't beat the price point! I'll be back!

Date of experience: March 6, 2020
Colorado
1 review
0 helpful votes
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Love!
April 5, 2020

Great prices! Cute glasses. Light weight and quality looks good

Date of experience: March 6, 2020
Kuwait
1 review
0 helpful votes
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Simple. Fast. Affordable.
April 5, 2020

Straight forward prices, accurate delivery times, great customer service.

Date of experience: March 6, 2020
Texas
1 review
0 helpful votes
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Frames were too large for my strong prescription causing my eyes to look smaller than normal.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Glasses I like, easy process
April 5, 2020

After buying a pair at the optometrist, I took that info and bought a "backup" pair on EyeBuyDirect. Now my backup is my main pair. It was less expensive and I felt the freedom to try a fun color (because they were cheaper) and I'm glad. I really like these. The website was really helpful to make the decision. The sunglasses are perfect too! Delivery packaging was goodno worries about them breaking or being damaged.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Very happy!
April 5, 2020

I am used to paying $300+ for glasses through my medical provider. I paid less than half that for my glasses from EyeBuyDirect and they're my favorite glasses I've ever purchased!

Date of experience: March 6, 2020
Indiana
1 review
0 helpful votes
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Awesome
April 5, 2020

I was satisfied with everything about EyeBuyDirect and I love my new glasses. I know where to go to now looking for cute affordable glasses :)

Date of experience: March 6, 2020
Arkansas
1 review
0 helpful votes
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100
April 5, 2020
Updated review

I enjoy the layout of your site. I really like how i can pinpoint the exact eye wear I'm looking for. You have many options too.

Date of experience: March 6, 2020

I enjoy the layout of your site
February 21, 2020
Previous review

I enjoy the layout of your site. I really like how i can pinpoint the exact eye wear I'm looking for. You have many options too.

Date of experience: February 18, 2020
California
1 review
0 helpful votes
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Glasses delivered Fast, and Perfect Rx
April 5, 2020
Updated review

The bi-focals I needed due to recent changes in my refraction R x were ordered with a suggested delivery of 'two weeks', however when I went to my Mailbox 9-days later, they were there and ready. Perfect!

Date of experience: March 6, 2020

Glasses delivered Fast, and Perfect Rx
April 5, 2020
Previous review

The bi-focals I needed due to recent changes in my refraction R x were ordered with a suggested delivery of 'two weeks', however when I went to my Mailbox 9-days later, they were there and ready. Perfect!

Date of experience: March 6, 2020
South Dakota
1 review
0 helpful votes
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A good bang for your buck!
April 5, 2020

Overall experience was amazing. It was delivered on the day I am expecting it, packaging is nice and the product is great! I would definitely order from EBD again!

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Love my glasses
April 5, 2020

I ordered some readers a few years back and when they broke I was so sad, so I ordered the exact same pair again.
They lasted for a long time and I get so many compliments on them!
I'd buy them again and again!

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Great experience
April 5, 2020

It was a great experience both shopping and recieving my glasses from them. This is my 4th time buying glasses from here and never disappoint. Even when wanting to return one, they had great customer service

Date of experience: March 6, 2020
Georgia
1 review
0 helpful votes
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Love my glasses
April 5, 2020

I love my glasses from EyeBuyDirect. They are super cute. The only downfall is that they are SUPER reflective from the "blue light blocker." But other than that, they are perfect.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Love
April 5, 2020
Updated review

I love my glasses, I love the simplicity of ordering.

Date of experience: March 6, 2020

Love
April 5, 2020
Previous review

I love my glasses, I love the simplicity of ordering.

Date of experience: March 6, 2020
South Carolina
1 review
0 helpful votes
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We ordered two glasses my husband's glasses are amazing, but mine has a little different color that I was expecting. Anyways both fits great we love it.

Date of experience: March 6, 2020
Montana
1 review
0 helpful votes
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Site was easy to use and the price is great! Received transition lens and new frames for under $150. Same option at my doctor was over $900.00! Frames fit well and correction on lens is perfect! Plan on ordering another pair just to use for work. Very pleased you can't go wrong with these!

Date of experience: March 6, 2020

Site was easy to use and the price is great!
March 3, 2020
Previous review

Site was easy to use and the price is great!

Date of experience: February 19, 2020