business logo of Eyebuydirect

EyebuydirectReviews 12,968

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
5,187
shipping
5,187
returns
131
quality
5,291
This company does not typically respond to reviews

Instant Feedback

241,789 reviews
Georgia
1 review
0 helpful votes
Follow April O.
Unfollow April O.
Send Message
Share Review
Report Review

1
April 5, 2020

1

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
Follow Charles D.
Unfollow Charles D.
Send Message
Share Review
Report Review

Great Product.
April 5, 2020
Updated review

I have been using them for years & they just get better every year. Get a single vision pair from your local source to be sure of the prescription & Order the rest with the bells & whistles (sunglasses - multifocal etc) from EyeBuyDirect. If you can wait a week or two, there is no other way to get great glasses at such a low price.

Date of experience: March 6, 2020

Great Product.
April 5, 2020
Previous review

I have been using them for years & they just get better every year. Get a single vision pair from your local source to be sure of the prescription & Order the rest with the bells & whistles (sunglasses - multifocal etc) from EyeBuyDirect. If you can wait a week or two, there is no other way to get great glasses at such a low price.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
Follow Heidi X.
Unfollow Heidi X.
Send Message
Share Review
Report Review

Good Products
April 5, 2020

It was a pretty great experience. I just thought I was going to be charged a little less, but I was satisfied with the products I got!

Date of experience: March 6, 2020
Kentucky
1 review
0 helpful votes
Follow Renee T.
Unfollow Renee T.
Send Message
Share Review
Report Review

Love these glasses
April 5, 2020
Updated review

I have ordered from here a couple of times and absolutely love the glasses. Thanks so much

Date of experience: March 6, 2020

Love these glasses
April 5, 2020
Previous review

I have ordered from here a couple of times and absolutely love the glasses. Thanks so much

Date of experience: March 6, 2020
Germany
1 review
0 helpful votes
Follow Haley Q.
Unfollow Haley Q.
Send Message
Share Review
Report Review

Amazing
April 5, 2020

Love everything about them. Affordable, stylish, great customer service

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
Follow Mark X.
Unfollow Mark X.
Send Message
Share Review
Report Review

Great glasses but too long wait
April 5, 2020

I finally got my glasses but waited a little too long for them. I was not in a huge rush so it was no big deal. The glasses looked great.

Date of experience: March 6, 2020
Virginia
1 review
0 helpful votes
Follow allenram J.
Unfollow allenram J.
Send Message
Share Review
Report Review

Great place to buy eyeglasses
April 5, 2020
Updated review

Good experience. Easy to lose my place during ordering from my phone

Date of experience: March 6, 2020

Good experience
March 3, 2020
Previous review

Good experience. Easy to lose my place during ordering from my phone

Date of experience: February 24, 2020
New York
2 reviews
0 helpful votes
Follow Steven V.
Unfollow Steven V.
Send Message
Share Review
Report Review

Great Service
April 5, 2020

I'm extremely happy and excited about my purchase. Thanks for excellent service.

Date of experience: March 6, 2020
Georgia
1 review
0 helpful votes
Follow h A.
Unfollow h A.
Send Message
Share Review
Report Review

Yall alright with me
April 5, 2020

I've been getting glasses from this site for yrs. Excellent company

Date of experience: March 6, 2020
California
1 review
0 helpful votes
Follow Esau V.
Unfollow Esau V.
Send Message
Share Review
Report Review

The glasses are great. The delivery package comes on time. Everything that you placed on the prescription on your order, the glasses will come the way its written.

Date of experience: March 6, 2020
Illinois
1 review
0 helpful votes
Follow Gregory N.
Unfollow Gregory N.
Send Message
Share Review
Report Review

First Time On-Line Eyeglass Buyer
April 5, 2020
Updated review

Transferred my photo and narrowed the choices easily. The ability to try it on helped significantly.
My progressive lenses work perfectly and the frames are better than imagined. The total price is best of all. $9.00 for frames. Can't beat that. I will be ordering again at EyeBuy Direct.

Date of experience: March 6, 2020

Transferred my photo and narrowed the choices easily
February 19, 2020
Previous review

Transferred my photo and narrowed the choices easily. The ability to try it on helped significantly.

Date of experience: February 16, 2020
California
1 review
0 helpful votes
Follow Dan Q.
Unfollow Dan Q.
Send Message
Share Review
Report Review

Delivety Time
April 5, 2020

Glasses look and feel good but the delivery time was too long, plus some delay on the shipping i was really close to cancel the order.

Date of experience: March 6, 2020
Michigan
1 review
0 helpful votes
Follow Amber A.
Unfollow Amber A.
Send Message
Share Review
Report Review

Site is getting horrible
April 5, 2020
Updated review

I have to find another discount code to use because your buy-one-get-one-free sucked and it isn't like it used to be I used to get two pairs for $45 including shipping or two pairs for under 16 cluding shipping not anymore and also used to be literally far as I remember whatever I got on the first pair I got free on the second pair all these atoms make it pointless for you to give me discount of a cheap frame that's under $15

Date of experience: March 6, 2020

I have to find another discount code to use because...
March 18, 2020
Previous review

I have to find another discount code to use because your buy-one-get-one-free sucked and it isn't like it used to be I used to get two pairs for $45 including shipping or two pairs for under 16 cluding shipping not anymore and also used to be literally far as I remember whatever I got on the first pair I got free on the second pair all these atoms make it pointless for you to give me discount of a cheap frame that's under $15

Date of experience: February 17, 2020
New Jersey
2 reviews
0 helpful votes
Follow Mo W.
Unfollow Mo W.
Send Message
Share Review
Report Review

The Nail
April 5, 2020

EyeBuyDirect definitely hit the nail on the head! Thank you!

Date of experience: March 6, 2020
Washington
1 review
0 helpful votes
Follow Crystal O.
Unfollow Crystal O.
Send Message
Share Review
Report Review

Prescription Sunglasses
April 5, 2020

As far as price goes, it's hard to beat, especially for prescription sunglasses. I think there good be more variety of styles in my size, however. It would be nice to get more email status updates throughout the process after I placed an order.

Date of experience: March 6, 2020
Louisiana
1 review
0 helpful votes
Follow Maria R.
Unfollow Maria R.
Send Message
Share Review
Report Review

Love it!
April 5, 2020
Updated review

Love the glasses from this website and how easy the site is to navigate and try on glasses!

Date of experience: March 6, 2020

Love the glasses from this website and how easy the...
March 3, 2020
Previous review

Love the glasses from this website and how easy the site is to navigate and try on glasses!

Date of experience: February 24, 2020
Maine
1 review
0 helpful votes
Follow John H.
Unfollow John H.
Send Message
Share Review
Report Review

Great, Easy, Lengthly delivery
April 5, 2020
Updated review

Easy to select and purchase. Glasses are great and what I hoped for. Delivery was lengthy.

Date of experience: March 6, 2020

Great, Easy, Lengthly delivery
April 5, 2020
Previous review

Easy to select and purchase. Glasses are great and what I hoped for. Delivery was lengthy.

Date of experience: March 6, 2020
Colorado
1 review
0 helpful votes
Follow Brian Z.
Unfollow Brian Z.
Send Message
Share Review
Report Review

Great glasses
April 5, 2020
Updated review

Great site! Easy to use and wonderful selection! I loved my glasses and they are such a good quality

Date of experience: March 6, 2020

Great site!
March 3, 2020
Previous review

Great site! Easy to use and wonderful selection!

Date of experience: February 21, 2020
Kentucky
1 review
0 helpful votes
Follow Kelli D.
Unfollow Kelli D.
Send Message
Share Review
Report Review

Fair quality
April 5, 2020
Updated review

Trying on the glasses for size using the tool was not as marketed. Both of my lenses were way larger than anticipated. Overall, the rest of the quality was fair for the price.

Date of experience: March 6, 2020

Fair quality
April 5, 2020
Previous review

Trying on the glasses for size using the tool was not as marketed. Both of my lenses were way larger than anticipated. Overall, the rest of the quality was fair for the price.

Date of experience: March 6, 2020
Missouri
1 review
0 helpful votes
Follow Kathleen F.
Unfollow Kathleen F.
Send Message
Share Review
Report Review

Easy
April 5, 2020
Updated review

Check out was a little bit of a challenge but shopping was a breeze! Thank you!

Date of experience: March 6, 2020

Check out was a little bit of a challenge but shopping...
February 21, 2020
Previous review

Check out was a little bit of a challenge but shopping was a breeze! Thank you!

Date of experience: February 18, 2020