EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Easy to order, as it always has been on previous orders
It is amazing that the glasses I bought were cheap and well made, even with the fact that they are prescribed!
I love the selection and my glasses are always great.
I love the selection and my glasses are always great.
My previous order took three weeks to deliver but this order is delivered on time.the quality is Very good.
My previous order took three weeks to deliver
Appreciated the constant communication with updates on my delivery!
My products was on hold but I did not know until I checked my order online. I think if my order was on hold then the customer service should let me know and solve the issue immediately. That will save me a lot of waiting time.
The delivery and tracking process seemed very unorganized. Many times we were told "your order has been delivered" only to find that was an error. We ordered on February 15th and did not receive our glasses until March 6th. I am assuming their delivery guarantee is only business days but I do know that many other competitor websites I have received my glasses within 5-7 days. Otherwise, I am happy with the product
This was so easy! The website is very quick and responsive. Easiest way to buy glasses!
I have ordered from ebebuydirect 2 years before, loved the glasses i received then. Fast forward and broke one of the ear pieces, ebd still had the same frames & my prescription. New glasses are exactly like my broken ones very happy
I was super excited about the price I paid for my glasses and knew it was going to take some time to receive. However, the lack of communication was a little concerning. I didn't receive any updates or anything that said they were on their way. All I received was an email asking if I had received my glasses or not, before I even got them. But, overall I like them! I think my prescription is off in one eye but it's hard to tell because my other glasses are like 5 years old so maybe I am just not use to the prescription. I only wear them at night so I am not too worried about it and overall I am really happy with the purchase and would buy again!
Easy to order and the glasses i ordered are just as i expected them.
Placing my order was quick and easy. Receive the order took longer than was initially quoted. But the glasses themselves are great for a great price.
Placing my order was quick and easy. Receive the order took longer than was initially quoted. But the glasses themselves are great for a great price.
It was really easy to navigate and the prices were great.
Good shopping experience with nice selections. Delivery process was slow and updates were few in between. Did not expect to get classes with just a cloth bag. There are amazon sellers that give you a hard case with a cloth etc. for $12. But after paying $50 plus, we get only a cloth bag.
Also the status was stuck in bezelling and shaping lens for like 7 days and then suddenly it shipped.
Very easy process. I really enjoyed picking out my glasses from home taking my time. The try on process was very accurate. Shipping was super fast!
The selection of frames and lenses was decent and the price reasonable, however I received a message from EyeBuyDirect saying my shipping was going to be delayed and to wait for shipping confirmation. I received my order 14 business days after I had ordered, however no shipping confirmation was ever sent, leaving me in the dark about my order. Checking the order status was not very helpful either, as it said it still had not been shipped when I checked 12 days after ordering.
Loved the price and options. It felt like it took for ever. They really do take 14 business days to mail. Ordered it on Feb 17 and did not receive notification that it shipped until March 4th which was 12 business days.
Easy to choose, and thanks for keeping my prescription! Great prices also.
Easy to choose, and thanks for keeping my prescription! Great prices also.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.