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EyebuydirectReviews 12,921

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,490
value
5,187
shipping
5,187
returns
131
quality
5,291
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241,730 reviews
Massachusetts
1 review
0 helpful votes
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Amazed
April 7, 2020

It was very good I had no idea how much less my eye wear would cost. Happy camper for sure!

Date of experience: March 8, 2020
New York
1 review
0 helpful votes
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Great again
April 7, 2020
Updated review

Easy to order, as it always has been on previous orders

Date of experience: March 8, 2020

Easy to order
February 19, 2020
Previous review

Easy to order

Date of experience: February 16, 2020
Minnesota
1 review
0 helpful votes
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Astounded
April 7, 2020
Updated review

It is amazing that the glasses I bought were cheap and well made, even with the fact that they are prescribed!

Date of experience: March 8, 2020

Fast
April 7, 2020
Previous review

Fast

Date of experience: March 8, 2020
Illinois
1 review
0 helpful votes
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Great Price and Glasses are always Perfect
April 7, 2020
Updated review

I love the selection and my glasses are always great.

Date of experience: March 8, 2020

I love the selection and my glasses are always great
March 3, 2020
Previous review

I love the selection and my glasses are always great.

Date of experience: February 19, 2020
Maryland
1 review
0 helpful votes
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Prompt delivery
April 7, 2020
Updated review

My previous order took three weeks to deliver but this order is delivered on time.the quality is Very good.

Date of experience: March 8, 2020

My previous order took three weeks to deliver
March 17, 2020
Previous review

My previous order took three weeks to deliver

Date of experience: February 16, 2020
Illinois
1 review
0 helpful votes
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Great service and delivery
April 7, 2020

Appreciated the constant communication with updates on my delivery!

Date of experience: March 8, 2020
Maryland
1 review
0 helpful votes
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My products was on hold but I did not know until I checked my order online. I think if my order was on hold then the customer service should let me know and solve the issue immediately. That will save me a lot of waiting time.

Date of experience: March 8, 2020
Florida
1 review
0 helpful votes
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Delivery
April 7, 2020
Updated review

The delivery and tracking process seemed very unorganized. Many times we were told "your order has been delivered" only to find that was an error. We ordered on February 15th and did not receive our glasses until March 6th. I am assuming their delivery guarantee is only business days but I do know that many other competitor websites I have received my glasses within 5-7 days. Otherwise, I am happy with the product

Date of experience: March 8, 2020

This was so easy!
February 18, 2020
Previous review

This was so easy! The website is very quick and responsive. Easiest way to buy glasses!

Date of experience: February 15, 2020
South Carolina
1 review
0 helpful votes
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Great product
April 7, 2020

I have ordered from ebebuydirect 2 years before, loved the glasses i received then. Fast forward and broke one of the ear pieces, ebd still had the same frames & my prescription. New glasses are exactly like my broken ones very happy

Date of experience: March 8, 2020
Washington
1 review
0 helpful votes
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Overall, happy
April 6, 2020

I was super excited about the price I paid for my glasses and knew it was going to take some time to receive. However, the lack of communication was a little concerning. I didn't receive any updates or anything that said they were on their way. All I received was an email asking if I had received my glasses or not, before I even got them. But, overall I like them! I think my prescription is off in one eye but it's hard to tell because my other glasses are like 5 years old so maybe I am just not use to the prescription. I only wear them at night so I am not too worried about it and overall I am really happy with the purchase and would buy again!

Date of experience: March 7, 2020
California
1 review
0 helpful votes
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Easy to order and the glasses i ordered are just as i expected them.

Date of experience: March 7, 2020
California
1 review
0 helpful votes
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Pleasantly surprised
April 6, 2020
Updated review

Placing my order was quick and easy. Receive the order took longer than was initially quoted. But the glasses themselves are great for a great price.

Date of experience: March 7, 2020

Pleasantly surprised
April 6, 2020
Previous review

Placing my order was quick and easy. Receive the order took longer than was initially quoted. But the glasses themselves are great for a great price.

Date of experience: March 7, 2020

Placing my order was quick and easy
March 3, 2020
Previous review

Placing my order was quick and easy

Date of experience: February 20, 2020
Texas
1 review
0 helpful votes
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New to the site
April 6, 2020
Updated review

It was really easy to navigate and the prices were great.

Date of experience: March 7, 2020

It was simple
February 18, 2020
Previous review

It was simple

Date of experience: February 15, 2020
Alabama
1 review
0 helpful votes
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Good experience
April 6, 2020

Good shopping experience with nice selections. Delivery process was slow and updates were few in between. Did not expect to get classes with just a cloth bag. There are amazon sellers that give you a hard case with a cloth etc. for $12. But after paying $50 plus, we get only a cloth bag.

Also the status was stuck in bezelling and shaping lens for like 7 days and then suddenly it shipped.

Date of experience: March 7, 2020
Washington
1 review
0 helpful votes
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!
April 6, 2020

They shipped out fast! We got them the day before we left for vacation!

Date of experience: March 7, 2020
Ohio
1 review
0 helpful votes
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Great Experience!
April 6, 2020

Very easy process. I really enjoyed picking out my glasses from home taking my time. The try on process was very accurate. Shipping was super fast!

Date of experience: March 7, 2020
California
1 review
0 helpful votes
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The selection of frames and lenses was decent and the price reasonable, however I received a message from EyeBuyDirect saying my shipping was going to be delayed and to wait for shipping confirmation. I received my order 14 business days after I had ordered, however no shipping confirmation was ever sent, leaving me in the dark about my order. Checking the order status was not very helpful either, as it said it still had not been shipped when I checked 12 days after ordering.

Date of experience: March 7, 2020
Idaho
1 review
0 helpful votes
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Good price slow shipping
April 6, 2020

Loved the price and options. It felt like it took for ever. They really do take 14 business days to mail. Ordered it on Feb 17 and did not receive notification that it shipped until March 4th which was 12 business days.

Date of experience: March 7, 2020
Colorado
1 review
0 helpful votes
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Gampp review
April 6, 2020
Updated review

Easy to choose, and thanks for keeping my prescription! Great prices also.

Date of experience: March 7, 2020

Easy to choose, and thanks for keeping my prescription!
March 3, 2020
Previous review

Easy to choose, and thanks for keeping my prescription! Great prices also.

Date of experience: February 20, 2020
California
1 review
0 helpful votes
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Happy
April 6, 2020

Overall satisfaction with product, price and tune frames.

Date of experience: March 7, 2020