EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Loved the price and options. It felt like it took for ever. They really do take 14 business days to mail. Ordered it on Feb 17 and did not receive notification that it shipped until March 4th which was 12 business days.
Easy to choose, and thanks for keeping my prescription! Great prices also.
Easy to choose, and thanks for keeping my prescription! Great prices also.
I've had a great experience with EyeBuyDirect. Only had one incident that I wasn't to happy with, but that didn't stopped me from ordering glasses from here.
Never would have thought about ordering a pair of prescription glasses online, until my daughter did it. She was so happy with hers that I decided to try it myself. After decades of buying overpriced frames from the eye doctor, EyeBuyDirect was a breath of fresh air! I'll be back!
Never would have thought about ordering a pair of prescription glasses online, until my daughter did it. She was so happy with hers that I decided to try it myself. After decades of buying overpriced frames from the eye doctor, EyeBuyDirect was a breath of fresh air! I'll be back!
The buying process was amazing! I really loved all the styles that were available.
I got my glasses on time within the 14 days but there were no updates for tracking them whatsoever
One of my best online glasses purchasing experiences. It was easy to put in my prescription and the selection of frames was extensive. My new glasses are certainly not of the highest quality but for the price, I don't think you can do better.
Just received my first pair of glasses AND sunglasses! I love them and the picture on the site don't do them justice lol they look way cuter in person they arrived faster than I thought they would! Super excited!
Quick and easy! Can't wait for my first pair to arrive
The selection and pricing was excellent. I have only had my glasses for a couple of days so I cannot comment on how well they will hold up. The only real complaint that I have is it took 15 days to receive my glasses.
I lost my prescription glasses which costed me $150. I could purchase another pair with my insurance co-pay in 2021 otherwise i was gonna pay a wholesome amount of $$. Bought a nice pair of glasses just for 47$ and these fit me perfect. You just need to know your size and you're good to go! Loved my glasses (more than the ones before). I definitely recommend eyebuydirect.
Ps: i bought Record in size small and color Red.
I have purchased many pairs and all have been good quality at a great price. I am a small adult woman, I could never find frames that fit me well. With Eye Buy Direct I have a choice of many stylish frames that come in a small size and fit perfectly.
Great prices. However, when I tried the glasses on virtually they looked great, when I received them, they are too big for my face. Look dumb
Very convenient to order online however the prescription input took a little while longer than I expected. I had to keep going back to the prescription, for common folks may have a hard time with this. Took over a week to deliver the order. I guess that's probably related to being used Amazon prime
Using EBD's size options was a game changer, I've struggled for 15 years to find glasses that I feel confident in and feel like they fit my face well. Within a week of showing off 2 new pairs of glasses I've gotten multiple compliments about how they're the perfect size for my face
I had a excellent experience using this service for the first time. Glasses fit perfectly and look awesome!
I like the glasses. The frames and style are exactly what I was looking for. But my vision is slightly blurred with this new pair of sunglasses. I am not sure why, because I can see clearly in my regular glasses with the same prescription. This is somewhat disappointing.
Good price for what you get shipping takes a bit came in about three weeks. But overall worth it.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.