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EyebuydirectReviews 12,924

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,490
value
5,187
shipping
5,187
returns
131
quality
5,291
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241,738 reviews
Texas
1 review
0 helpful votes
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Prescription Shades Fit
April 6, 2020
Updated review

I am very satisfied with the shades that I ordered compared to the glasses (Mariposa). The delivery time was much shorter for the sun glasses than the glasses. YContacting customer service was awful for they did not understand the issue I was discribing. Your prices have gone up lot since my first order

Date of experience: March 6, 2020

Ok i guess
March 3, 2020
Previous review

Ok i guess

Date of experience: February 19, 2020
Pennsylvania
1 review
0 helpful votes
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Beautiful
April 5, 2020

My Rx sunglasses are even better than I expected. Ordering was easy and price was unbeatable.

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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Fine
April 5, 2020

Y'all did a grand job. I find the glasses very fine and very affordable. I actually bought two 'cause they were so inexpensive.

Date of experience: March 6, 2020
Arkansas
1 review
0 helpful votes
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As expected
April 5, 2020
Updated review

I've shopped with EyeBuyDirect before. I've been happy with them before and I hope this experience will be the same! Affordable and reasonable quality glasses!

Date of experience: March 6, 2020

I've shopped with EyeBuyDirect before
March 3, 2020
Previous review

I've shopped with EyeBuyDirect before. I've been happy with them before and I hope this experience will be the same! Affordable and reasonable quality glasses!

Date of experience: February 23, 2020
Arizona
1 review
0 helpful votes
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Everything was nice and easy, they did say they would receive in two weeks and they did, but the tracking was not very detailed. It just said when they were sent to theUSPS but it wasn't updated until the day I received them.

Date of experience: March 6, 2020
Pennsylvania
1 review
0 helpful votes
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All good...
April 5, 2020
Updated review

Very quick and efficient service, excellent pricing and great eyeglasses

Date of experience: March 6, 2020

Very quick and efficient
February 18, 2020
Previous review

Very quick and efficient

Date of experience: February 15, 2020
Texas
1 review
0 helpful votes
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Great purchases
April 5, 2020
Updated review

Great options and great pricing I'm a customer definitively

Date of experience: March 6, 2020

Great options and great pricing I'm a customer definitively
March 3, 2020
Previous review

Great options and great pricing I'm a customer definitively

Date of experience: February 23, 2020
New Jersey
1 review
0 helpful votes
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Amazing
April 5, 2020

Honestly, I was scared about not recieving my package due to the coronavirus going on in China, but it got here in less than two weeks! Really happy with everything.

Date of experience: March 6, 2020
Montana
1 review
0 helpful votes
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Easy!
April 5, 2020

EyeBuyDirect made it easy to buy specific colored frames for work. Plus, it wasn't too expensive!

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Shipping Process Delayed & Slow
April 5, 2020

Ordering online was simple and easy to get through. However, the shipping process was delayed right after placing the order with no status updates on shipping process. I had to email customer support 2 weeks after placing my order to request an update, which I did get the same day I sent the email. The day after contacting customer support, I then received a shipping notification and my glasses arrived 2 days later. Glasses fit alright, however I am hesitant to send these back to swap for another pair because the shipping process takes long.

Date of experience: March 6, 2020
Germany
1 review
0 helpful votes
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Love my new glasses
April 5, 2020

It was a breeze! Although I would like more size availability on a wider selection.

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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Very Good
April 5, 2020

Got sunglasses this time. Very pleased with the experience and product.

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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I was lookinf for titanium without bottom rim.
April 5, 2020
Updated review

They didnt have any so i compromised with full mtal rim. Glasses are VG, quality is VG i have no compalaints other than need more selection for titanium woth semi rim. I would use again

Date of experience: March 6, 2020

All went well til the payment part
March 3, 2020
Previous review

All went well til the payment part. Entered wanted to pay by credit card. Waited for opp to put in info, unknowing the info needed to be put in below the visable screen.

Date of experience: February 19, 2020
Tennessee
1 review
0 helpful votes
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Pleasantly surprised!
April 5, 2020

I was skeptical to order glasses from an online website, but since the frames were BOGO for Presidents Day I decided to give it a go. I got 3 pairs of glasses and one prescription pair of sunglasses. They took about 2-3 weeks to receive, which I expected since they have to cut the lenses, etc. My shipment arrived today and I was so surprised when I opened the boxes! The glasses are sturdy, don't feel cheap, and are well made! I'll be interested to see how they hold up. My only complaint is that I added on the leather-like glasses case for $5 per pair and the smell of the cases is horrendous. Very strong chemical smell that makes my head immediately start aching. Hopefully the smell will air out though because the case is attractive!

Date of experience: March 6, 2020
New Mexico
1 review
0 helpful votes
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Great purchase
April 5, 2020

Was a great purchase! Inexpensive and cute frames. The website is easy to use and can "try on" before purchasing. Will order from here again :)

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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The Best Outcome
April 5, 2020

Recently purchased my first pair of glasses ever. $450. Lost them one month later. I bought a second pair from Costco and had to settle for a lesser style, brand and features. $189 not bad. I saw EyeBuyDirect online and browsed for fun. Within 20 minutes I found a style I liked, better quality than Costco, better features, amazing style and cheaper yet. I had to buy them. The site also held my order to ensure that my prescription and sizing was correct before they shipped. Great experience and the best possible outcome for me.

Date of experience: March 6, 2020
Puerto Rico
1 review
0 helpful votes
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Love them
April 5, 2020

Very pleased with the 3 pair of glasses and at a very affordable price.

Date of experience: March 6, 2020
Florida
1 review
0 helpful votes
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Outstanding!
April 5, 2020

I will highly recommend this company to anyone who is buying glasses!

Date of experience: March 6, 2020
Texas
1 review
0 helpful votes
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Great value
April 5, 2020
Updated review

Called the phone number and agent was very helpful and professional.

Date of experience: March 6, 2020

Called the phone number and agent was very helpful...
March 3, 2020
Previous review

Called the phone number and agent was very helpful and professional.

Date of experience: February 18, 2020
Florida
1 review
0 helpful votes
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Good deal
April 5, 2020

My eye doctor wanted to charge me over $300 for computer lenses that I got for much cheaper with you guys.

Date of experience: March 6, 2020