EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
I am very satisfied with the shades that I ordered compared to the glasses (Mariposa). The delivery time was much shorter for the sun glasses than the glasses. YContacting customer service was awful for they did not understand the issue I was discribing. Your prices have gone up lot since my first order
I've shopped with EyeBuyDirect before. I've been happy with them before and I hope this experience will be the same! Affordable and reasonable quality glasses!
I've shopped with EyeBuyDirect before. I've been happy with them before and I hope this experience will be the same! Affordable and reasonable quality glasses!
Everything was nice and easy, they did say they would receive in two weeks and they did, but the tracking was not very detailed. It just said when they were sent to theUSPS but it wasn't updated until the day I received them.
Very quick and efficient service, excellent pricing and great eyeglasses
Great options and great pricing I'm a customer definitively
Great options and great pricing I'm a customer definitively
Honestly, I was scared about not recieving my package due to the coronavirus going on in China, but it got here in less than two weeks! Really happy with everything.
Ordering online was simple and easy to get through. However, the shipping process was delayed right after placing the order with no status updates on shipping process. I had to email customer support 2 weeks after placing my order to request an update, which I did get the same day I sent the email. The day after contacting customer support, I then received a shipping notification and my glasses arrived 2 days later. Glasses fit alright, however I am hesitant to send these back to swap for another pair because the shipping process takes long.
It was a breeze! Although I would like more size availability on a wider selection.
They didnt have any so i compromised with full mtal rim. Glasses are VG, quality is VG i have no compalaints other than need more selection for titanium woth semi rim. I would use again
All went well til the payment part. Entered wanted to pay by credit card. Waited for opp to put in info, unknowing the info needed to be put in below the visable screen.
I was skeptical to order glasses from an online website, but since the frames were BOGO for Presidents Day I decided to give it a go. I got 3 pairs of glasses and one prescription pair of sunglasses. They took about 2-3 weeks to receive, which I expected since they have to cut the lenses, etc. My shipment arrived today and I was so surprised when I opened the boxes! The glasses are sturdy, don't feel cheap, and are well made! I'll be interested to see how they hold up. My only complaint is that I added on the leather-like glasses case for $5 per pair and the smell of the cases is horrendous. Very strong chemical smell that makes my head immediately start aching. Hopefully the smell will air out though because the case is attractive!
Was a great purchase! Inexpensive and cute frames. The website is easy to use and can "try on" before purchasing. Will order from here again :)
Recently purchased my first pair of glasses ever. $450. Lost them one month later. I bought a second pair from Costco and had to settle for a lesser style, brand and features. $189 not bad. I saw EyeBuyDirect online and browsed for fun. Within 20 minutes I found a style I liked, better quality than Costco, better features, amazing style and cheaper yet. I had to buy them. The site also held my order to ensure that my prescription and sizing was correct before they shipped. Great experience and the best possible outcome for me.
I will highly recommend this company to anyone who is buying glasses!
Called the phone number and agent was very helpful and professional.
Called the phone number and agent was very helpful and professional.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.