EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
I order all my eye/sunglasses and I'm always so so happy. Thank y'all for the best products and service! Always a fast delivery.
Good product, good customer service (the most important when buying glasses online) and decent shipping. Would buy from them again, I trust them after the first order went so well.
I always buy my glasses from here, never bad an issue.
I simply love them. Ordered glasses and sun glasses and I love them Both
I paid for express shipping and received my daughter's glasses on time. They were just a little loose but those instructions gave me one easy step to perfection! Btw they are beautiful
This is my second time ordering glasses from eyebuydirect and I am just as amazed as the first time! Really easy and they came in super quick. Plus both pairs I ordered are so cute very happy with my purchase :)
The lenses were not accurate. I previously purchased eyewear from Eye Buy Direct and was satisfied. I then purchased these two pairs. However, my vision is blurry using the same prescription as the first time.
I received my glasses with in a week of my order and I absolutely love them! Amazing style, and they fit perfectly! Will definitely order from eyebuydirect again!
Good fit would purchase again delivery was excellent. I would recommended to my friend and family. Also very affordable.
I ordered this pair for my mom. She loves them. She said that these are the best glasses she has ever had.
Easy ordering, good selection and good price. I have been a customer since 2015. Always a good deal. Much less expensive than the local eyeglass stores.
I really love how fast your shipping and customer service response is. And I love the glasses. Thank you!
Selecting my glasses and ordering online was easy. I purchase two pair and chose the Express shipping option and was still surprised at how soon I received them. Everything was accurate.
I loved my frames they feel really nice and comfortable for a really good price! Love love love.
Always just as expected! I love my glasses and own at least 10 pairs!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.