EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Quick fun and easy ordering process. My glasses came and are great I love them!
I never bought glasses online and didn't know what to expect, but I'm very thankful that I got what I asked for and they came packaged very well.
Quick delivery, easy to order. Love the style and fit
Can't beat the price. Also the frames fit really well.
Happy with glasses, well worth the cost. Quick Delivery as well.
Very user friendly and glasses were shipped right away. I will use them again.
Wonderful experience. I will buy again at a later time and recommend them to others
Great! The glasses arrived fast and I love them! Thank you
Great styles and selection. Now have four pairs from this website. Great deal.
Great. It was easy to order and the glasses come right on the designated time.
I ordered 4 pair of glasses. All of them fit well and the prescriptions are on point. The service was fast. I will definitely order from them again.
I have rarely been let down by EBD. The process is easy to order if you know your prescription and I always buy during bogo. Really can't beat that kind of deal!
Fue la primera vez que compro x aqui y fue para mi de buen agrado. Me encantaron muy contenta
Ordered two pairs of prescription glasses and one being sunglasses and the other with blue light lens. The sunglasses are perfect and the blue light glasses there's no way that's the same prescription. If I wear those I would get a big headache. This is my first time ordering and they got 1/2 right. Not terrible but expected better
I order all my eye/sunglasses and I'm always so so happy. Thank y'all for the best products and service! Always a fast delivery.
Good product, good customer service (the most important when buying glasses online) and decent shipping. Would buy from them again, I trust them after the first order went so well.
I always buy my glasses from here, never bad an issue.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.