EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
I was a little skeptical about ordering glasses online, but it was easy, and the selection was great. And my glasses arrived sooner than I expected. Way less expensive than the glasses I ordered from the eye doctor. I would order from EyeBuyDirect again!
Super affordable glasses not only that but they are good quality! I will definitely recommend my family and friends to buy from Eyebuydirect! Thank you!
Ordering from EyeBuyDirect was easy. The site walks you through the process. Very easy and my order arrived quickly.
Quick shipping, seem like decent frames, not sure they fit quite right and might be giving me headaches/making me nauseated but I can't really have anyone check the fit now because of the pandemic so idk
I ordered single vision distance glasses, but they sent reading glasses.
I am so happy with the two pairs I got! They look great!
Every pair of glasses I've bought I've loved! They fit great, they're affordable and they last long. Love my newest pair of sunglasses and the case that was only $5!
Absolutely great! The frame is a little thinner than I expected but I love them.
The sizes were not accurate and the glasses were bigger than I expected.
Order was easy to place. Timing of delivery was perfect. I just got them and tried them on and I think they're so cute, can't wait to where them!
Love the glasses. Got my order in less than two weeks and I love them.
Okay. I guess I didn't read correctly because the lens look like bottle bottoms. 1.6 is thick!
I received my glasses quicker than expected and I love the frames and how they fit.
Quick, easy, and glasses fit perfectly. No long wait time, either.
The site was easy to use. I got my glasses within 2 weeks of ordering them. I couldn't be happier.
Easy to navigate and a vast variety to choose from.
They look exactly how they looked when you tried them on, on the website. The size is perfect and they're very cute glasses. I love them!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.