EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Good, really really really good beautiful framed, great vision
It took a few weeks during the pandemic to get these replacement glasses, but they were worth the wait. The frames and lenses are light-weight. I like the style, but the frame is bigger than the "Try it on" tool suggests. Definitely would buy from them again.
I was nervous about ordering an extra small for my almost 10 year old, but we used the virtual try on feature and that size looked right. We received the glasses in a timely manner and they look GREAT! My 10 year old was excited to try a new style (also based on what we saw with the virtual try on) and now they are her favorite. We will definitely order from EyeBuyDirect again.
Picking and buying a pair of glasses was super quick and easy.
I had no problem ordering the glasses. I would use again
The Eyebuydirect website was easy to use. They have a wide selection of frames to choose from. They were in my hands within 7 to 14 days. I would definitely order from Eyebuydircet again.
Its so hard to find glasses that are small enough for my face, especially sunglasses. These fit great and the progressive lenses were good too.
I got exactly what I ordered. The prescription was perfect. The tent was exactly what I wanted. I'm actually more happy with this than if I went to a eyeglasses place in the mall.
Perfect! Fast easy and reasonable priced lots of great options
Ordering experience was very easy with a nice choice of frames. At great prices too! Received my glasses promptly and very happy with them.
Love eyebuydirect! Great products at low prices and quick shipping. Highly recommend.
First time buying RX online. Glasses are better than expected and arrived very quickly.
I'm delighted with my new glasses. They were rapidly prepared and delivered.
My glasses are great! I ordered medium and they fit fineI've never seen prices like these before. I'd definitely recommend!
My glasses were a bit bigger than I thought they would be and don't seem very blue light reflective. But otherwise... they're very cute. Better for bigger faces.
Really easy to order and fast delivery. Tracking information sent quickly after order was shipped. Processing took a couple days.
I ordered new glasses from EyeBuyDirect after my dog scratched my old ones. Walking through the process of inputting my prescription was super easy and the site offered "add ons" in a way that was easy to navigate. I got blue light protection on my lenses and I can really feel the difference, and the lenses themselves aren't tinted in a way that would color my vision. They were a really good price and are of really good quality. I'll be coming back the next time I have a new prescription.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.