EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
I ordered prescription sunglasses and glasses from EyeBuyDirect. They arrived in about two weeks and are awesome! Highly recommend.
I received the correct product, in a fantastic package. I'm so happy!
Very good purchase! The glasses were a little uneven but I just had to play with them a little and bend them to fit perfectly. Overall, very happy with eye buy direct and I plan to shop with them again in the future.
Glasses arrived in perfect condition and were as described. Great price for great glasses!
Instead of paying $700 for one pair, like I did last time, I got four pairs of very cute glasses. Now I always have them with me!
I tried placing my order on the website and it wouldn't let me check out. It kept redirecting me before I would get to the end of the checkout process. I had a $10 credit that I wanted to use. When I got redirected it reflected that I had already used the code and it wouldn't work anymore. So I didn't get the $10 off. The glasses are cheap, obviously, but they were lopsided. I got three pairs and all three were lopsided and sit crooked on. But I guess that's what happens when you buy $20 glasses.
I enjoyed the whole experience. It was very easy to pick out the glasses. See how they look on you by uploading a photo. Checkout was very easy also. I Will definitely buy glasses from here again.
Helpful the company was very helpful in making sure our prescription was correct and helped to insure we got the correct glasses
I really like how simple and easy the website is to use
I really like how simple and easy the website is to use
Great prices, easy to order. Wish I could order a lens that didn't scratch so easily..
I made a few mistakes when purchasing -- but the support team was helpful!
Except for the games they play with the use of coupons, this website provides fine products at good prices.
Great experience with incredible Black Friday deals - got a few new cute as heck frames with blue light blockers and I am obsessed!
Order filled exactly to order. I have progressive lenses and the lenses are made perfectly to order. Frames just as shown in website and seem very sturdy. These glasses are extremely light weight and fit great with just a tiny bit of tweeking on the nose pieces. Great quality and good price. Will be using EyeBuyDirect again.
Just what we were looking for! Perfect for the increase in screen time, warding off the tired eye syndrome! Love them!
At first I wanted tinted glasses so they darken in the sun but ended up with permanently tinted glasses instead. It looked like someone punched me in the eyes because the color was a funny yellow.
So I returned them.
I ordered without tint and did get my new Hepburn progressive glasses.
I love the style but the progressive part is not like my last few progressive lenses.
The close up view is not quite right! I have to tilt my head at an exact angle to see up close which are not like my last progressives.
I don't want to return, yet again, another pair.
I'm NOT satisfied with up close reading.
Sincerely,
Gail POWELL
I purchased 6 pair so far and love them all! The fit and feel are just right and quality is exceptional.
The quality was great, the frames were not as expected. I only where glasses at night. They will serve there purpose
Quick easy stress free! Thank you for saving our prescriptions!
Quick easy stress free! Thank you for saving our prescriptions!
The items shipped quickly but I paid extra for expedited shipping. Their selection and prices are good
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.