business logo of Eyebuydirect

EyebuydirectReviews 12,927

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,490
value
5,187
shipping
5,187
returns
131
quality
5,291
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241,745 reviews
Illinois
1 review
0 helpful votes
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Highly recommend
December 14, 2020

I got my glasses on time for a good price and worth every penny

Date of experience: December 14, 2020
Georgia
1 review
0 helpful votes
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I love getting my glasses from eye buy direct
December 14, 2020
Updated review

It was easy and i was super excited when my glasses :)

Date of experience: December 14, 2020

It was easy :)
November 18, 2020
Previous review

It was easy :)

Date of experience: November 18, 2020
New Jersey
1 review
0 helpful votes
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Hubby Christmas gift
December 14, 2020
Updated review

Great thank you so much he loved them so much they came before they were supposed to and we got a great price thank you so much we will be buying some more styles from you guys

Date of experience: December 14, 2020

Great thank you
November 19, 2020
Previous review

Great thank you

Date of experience: November 19, 2020
Maryland
2 reviews
0 helpful votes
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Not a bad first experience
December 14, 2020

Nice selection, competitive prices. Getting them made and delivered took longer than I would like. Another Luxotica owned vendor can do order to delivery in a week. Customer service is easy to deal with. Already ordered some more, and would recommend to friends and family if you're not in a hurry.

Date of experience: December 14, 2020
Texas
1 review
0 helpful votes
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Great products and amazing prices
December 14, 2020

I've ordered multiple pairs of eyeglasses from EyeBuyDirect. The styles are always in fashion and the fit is great. Each year my prescription changes but I'm always able to find another pair that works. The option to add the blue light blockers is definitely a game changer as well. They have made work days less tiresome and I never forget to add them to each pair.

Date of experience: December 14, 2020
Florida
1 review
0 helpful votes
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December 14, 2020

.

Date of experience: December 14, 2020
New York
1 review
0 helpful votes
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Good glasses for good price
December 14, 2020
Updated review

Decent price. But limited options for frames. Slightly disappointed

Date of experience: December 14, 2020

Decent price
December 18, 2020
Previous review

Decent price. But limited options for frames. Slightly disappointed

Date of experience: November 18, 2020
New York
1 review
0 helpful votes
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Impressed
December 14, 2020

Not sure why, but i had little hopes that my new eye glasses would work out from Eye Buy Direct. I could not have been more wrong. I am completely impressed with everything about my experience. Product is great, price is great, delivery was quicker than expected. Overall, a very positive experience and I will 100% be reordering from them again.

Date of experience: December 14, 2020
North Carolina
1 review
0 helpful votes
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Great first experience
December 14, 2020
Updated review

Good quality glasses. Great price. Looks like I have found a new go-to glasses shop!

Date of experience: December 14, 2020

Good
November 18, 2020
Previous review

Good

Date of experience: November 18, 2020
Florida
1 review
0 helpful votes
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Great Service
December 14, 2020

Very easy to shop for, relatively cheap to buy and quick deliveries. Thanks!

Date of experience: December 14, 2020
New York
1 review
0 helpful votes
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4th pair
December 14, 2020

Very happy with my orders, all four of my glasses have been great. I am so glad that my daughter introduced me to this company!

Date of experience: December 14, 2020
Virginia
2 reviews
0 helpful votes
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The website is informative and easy to navigate; the prices are very compelling, both for the frames and for the lenses. My only difficulty is that even though detailed dimensions are given for each frame and I can "try them on" with a photo, I've had varied success with finding right-fitting frames. I bought four glasses so far; two fit quite well, two are a bit wider than is comfortable, but not so bad that I would return them. I'll get some wear out of these as well, but they are not as snug on my face as I would like them to be.

Date of experience: December 14, 2020
North Carolina
1 review
0 helpful votes
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Ordered, received and like them.
December 14, 2020
Updated review

Easy to order, took a while to receive. They were stuck a town away for a couple days. But more of a shipping issue than an issue with eyebuydirect.

Date of experience: December 14, 2020

It was great
November 20, 2019
Previous review

It was great

Date of experience: November 17, 2019
Vermont
1 review
0 helpful votes
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Never Again
January 12, 2021
Updated review

I love my glasses however I cannot believe I could have gotten 2 pairs for the price of one. Your coupon system is rotten.

Date of experience: December 13, 2020

I cannot wait for my glasses
November 17, 2020
Previous review

I cannot wait for my glasses

Date of experience: November 17, 2020
Iowa
1 review
0 helpful votes
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.
December 13, 2020

.

Date of experience: December 13, 2020
New Jersey
1 review
0 helpful votes
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Cheap but not the best
January 12, 2021

I wanted cheap class price wise but the script isn't the same as my old pair and my prescription hasn't changed

Date of experience: December 13, 2020
South Carolina
1 review
0 helpful votes
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Amazing
January 12, 2021
Updated review

Love that I can try them on and lots of different styles. Affordable for everyone, the process is simple. I'll never order from another site again.

Date of experience: December 13, 2020

Love that I can try them on and lots of different styles
November 17, 2020
Previous review

Love that I can try them on and lots of different styles

Date of experience: November 17, 2020
Maryland
1 review
0 helpful votes
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First time ordering online glasses
December 13, 2020
Updated review

Easy and quick and Amazon pay helps for sure. Fast delivery and well priced.

Date of experience: December 13, 2020

Easy and quick and Amazon pay helps
November 18, 2020
Previous review

Easy and quick and Amazon pay helps

Date of experience: November 18, 2020
New Jersey
3 reviews
0 helpful votes
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Great glasses
December 13, 2020
Updated review

I love the quality of your glasses. I now have 17 pairs! Great product!

Date of experience: December 13, 2020

I love the quality of your glasses
November 18, 2020
Previous review

I love the quality of your glasses. I now have 15 pairs!

Date of experience: November 18, 2020
California
1 review
0 helpful votes
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Super Uber Happy Customer
December 13, 2020

I love my new glasses. I'm amazed at the quality of the lenses. I put them on and my eyes felt immediately adjusted. No weird distortion at all. And the fit is spot on too. Never have I ever gotten a new pair of glasses in my 36 years of wearing glasses that I could put on and say WOW, they are perfect.

Date of experience: December 13, 2020