EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
I got my glasses on time for a good price and worth every penny
It was easy and i was super excited when my glasses :)
Great thank you so much he loved them so much they came before they were supposed to and we got a great price thank you so much we will be buying some more styles from you guys
Nice selection, competitive prices. Getting them made and delivered took longer than I would like. Another Luxotica owned vendor can do order to delivery in a week. Customer service is easy to deal with. Already ordered some more, and would recommend to friends and family if you're not in a hurry.
I've ordered multiple pairs of eyeglasses from EyeBuyDirect. The styles are always in fashion and the fit is great. Each year my prescription changes but I'm always able to find another pair that works. The option to add the blue light blockers is definitely a game changer as well. They have made work days less tiresome and I never forget to add them to each pair.
Decent price. But limited options for frames. Slightly disappointed
Decent price. But limited options for frames. Slightly disappointed
Not sure why, but i had little hopes that my new eye glasses would work out from Eye Buy Direct. I could not have been more wrong. I am completely impressed with everything about my experience. Product is great, price is great, delivery was quicker than expected. Overall, a very positive experience and I will 100% be reordering from them again.
Good quality glasses. Great price. Looks like I have found a new go-to glasses shop!
Very easy to shop for, relatively cheap to buy and quick deliveries. Thanks!
The website is informative and easy to navigate; the prices are very compelling, both for the frames and for the lenses. My only difficulty is that even though detailed dimensions are given for each frame and I can "try them on" with a photo, I've had varied success with finding right-fitting frames. I bought four glasses so far; two fit quite well, two are a bit wider than is comfortable, but not so bad that I would return them. I'll get some wear out of these as well, but they are not as snug on my face as I would like them to be.
Easy to order, took a while to receive. They were stuck a town away for a couple days. But more of a shipping issue than an issue with eyebuydirect.
I love my glasses however I cannot believe I could have gotten 2 pairs for the price of one. Your coupon system is rotten.
I wanted cheap class price wise but the script isn't the same as my old pair and my prescription hasn't changed
Love that I can try them on and lots of different styles. Affordable for everyone, the process is simple. I'll never order from another site again.
Love that I can try them on and lots of different styles
Easy and quick and Amazon pay helps for sure. Fast delivery and well priced.
Easy and quick and Amazon pay helps
I love the quality of your glasses. I now have 17 pairs! Great product!
I love the quality of your glasses. I now have 15 pairs!
I love my new glasses. I'm amazed at the quality of the lenses. I put them on and my eyes felt immediately adjusted. No weird distortion at all. And the fit is spot on too. Never have I ever gotten a new pair of glasses in my 36 years of wearing glasses that I could put on and say WOW, they are perfect.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.