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EyebuydirectReviews 12,930

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,490
value
5,187
shipping
5,187
returns
131
quality
5,291
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241,746 reviews
New York
1 review
0 helpful votes
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Amazing
December 15, 2020
Updated review

-From just figure if out what size glasses I need to how to modify my glasses when I got them it was all easily explained. The only thing I'd like to see in the future maybe a where are they at in the the process feature so you can have a better idea of when you glasses are coming.

Date of experience: December 15, 2020

...
December 20, 2020
Previous review

-

Date of experience: November 20, 2020
Minnesota
1 review
0 helpful votes
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Highly recommend
December 15, 2020

Overall a great experience. It was my first time ordering prescription glasses. The try on feature was helpful but I was expecting one pair to be a bit smaller.

Date of experience: December 15, 2020
New Hampshire
1 review
0 helpful votes
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You have to "see" it to believe it!
December 15, 2020
Updated review

Broke my glasses on Halloween. Was looking everywhere for affordable frames and replacement lenses as my insurance wouldn't cover them. Was blown away by the selection on EyeBuyDirect, fitting options, lense coatings, etc. Ended up spending less on a perfectly customized pair of glasses with scratch resistant Transition lenses than I ever have with insurance. Delivered promptly in a sturdy box, fit perfectly, and are exactly what I ordered. I've already told all of my bespectacled friends to try them out! Thanks!

Date of experience: December 15, 2020

Very easy ordering
November 20, 2020
Previous review

Very easy ordering

Date of experience: November 20, 2020
Texas
2 reviews
0 helpful votes
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Great 1st Experience
December 15, 2020

We usually spend an arm and a leg on glasses and we were happy to find a company that sells reasonably priced, CUTE frames!

Date of experience: December 15, 2020
New Jersey
1 review
0 helpful votes
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Will buy again
December 15, 2020

I am actually happy with the frames I got. Will definitely use them again for future frames.

Date of experience: December 15, 2020
Georgia
1 review
0 helpful votes
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Nice pair of glasses
December 15, 2020

Nice glasses, power was accurate and delivery times were good

Date of experience: December 15, 2020
North Carolina
1 review
0 helpful votes
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Great customer service!
December 15, 2020

The customer service representative I interacted with was friendly, extremely helpful, and made my purchase very easy. I needed to update my order with a few changes after I placed it and they responded to my emailed request within 10 minutes. Overall, my experience was lovely and I'd recommend EyeBuyDirect to anyone who uses prescription glasses.

Date of experience: December 15, 2020
Argentina
1 review
0 helpful votes
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My best glasses
December 15, 2020

Simplest way to buy new glasses if you are sure about your prescription and Inter-pupilar distance.
Glasses are clear and very comfortable to wear. I will use eyebuydirect services again in the future.

Date of experience: December 15, 2020
Washington
1 review
0 helpful votes
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Will be returning
December 15, 2020
Updated review

These new styles were too large unfortunately. Will be returning.
Please consider making more colors for the style "Small Chillax". My face is too small for the larger size, but I love all the new colors! Pretty please!

Date of experience: December 15, 2020

Please consider making more colors for the style "Small...
November 17, 2020
Previous review

Please consider making more colors for the style "Small Chillax". My face is too small for the larger size, but I love all the new colors! Pretty please!

Date of experience: November 17, 2020
Utah
1 review
0 helpful votes
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Quick and Easy
December 15, 2020

Loved that it delivered quicker than I thought and it was such an easy process.

Date of experience: December 15, 2020
California
1 review
0 helpful votes
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Great glasses as always!
December 14, 2020

Always an easy process to order from your site! Love the new frames I ordered.

Date of experience: December 14, 2020
California
1 review
0 helpful votes
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Cute glasses
December 14, 2020

Cute glasses, cheapest blue light lens option seems to be coming off after 2 weeks of steady use.

Date of experience: December 14, 2020
Arkansas
1 review
0 helpful votes
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Pretty good
December 14, 2020

Add ons to the lenses even for single vision really added up. That said still cheaper than in store. Sunglasses fit snug even with measurements but we should be able to make minor adjustments for them to fit well. Glasses were perfect fit and astigmatism needs lined up perfect.

Date of experience: December 14, 2020
Colorado
1 review
0 helpful votes
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Took long to receive order
January 13, 2021

No tracking updates provided, took long to receive order

Date of experience: December 14, 2020
South Carolina
1 review
0 helpful votes
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Perfect frames
December 14, 2020
Updated review

These are stylish and so lightweight it hardly feels like anything is there. This is my second pair after my prescription changed. Great value!

Date of experience: December 14, 2020

Great prices, love these frames
November 19, 2020
Previous review

Great prices, love these frames

Date of experience: November 19, 2020
GB
1 review
0 helpful votes
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Amazing quality and prices
December 14, 2020
Updated review

Amazing service, the quality of my glasses are amazing.

Date of experience: December 14, 2020

Amazing service
November 19, 2020
Previous review

Amazing service

Date of experience: November 19, 2020
Connecticut
1 review
0 helpful votes
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Glasses
December 14, 2020

This was my first time purchasing a pair of eyeglasses from EBD. I was very skeptical because I was worried that my prescription would not be correct. Clearly, I WAS WRONG. My eyeglasses came within the time frame they said they would come in, and they were perfect! I would definitely be purchasing more glasses and would definitely be recommending EBD to my friends!

Date of experience: December 14, 2020
California
1 review
0 helpful votes
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Exceeded expectations
December 14, 2020
Updated review

I enjoyed trying on different frames a little too much, and I plan to order glasses through EyeBuyDirect in the future.
Thank you!

Date of experience: December 14, 2020

I enjoyed trying on different frames a little too much!
November 19, 2020
Previous review

I enjoyed trying on different frames a little too much!

Date of experience: November 19, 2020
Texas
1 review
0 helpful votes
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The ordering was great but I don't think I ordered right?

Date of experience: December 14, 2020

GREAT!
November 19, 2020
Previous review

GREAT!

Date of experience: November 19, 2020
Louisiana
1 review
0 helpful votes
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Poor lens quality
January 13, 2021

I received my order a day late and there were weird speckled all over the lenses. Looked kind of like water spots that would just wipe off but sadly, did not. To add to that, the lenses pop out every time I clean them on BOTH pairs I ordered I've ordered from here before and had a great experience last time but not sure what happened this time. Pretty disappointing

Date of experience: December 14, 2020