EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
-From just figure if out what size glasses I need to how to modify my glasses when I got them it was all easily explained. The only thing I'd like to see in the future maybe a where are they at in the the process feature so you can have a better idea of when you glasses are coming.
Overall a great experience. It was my first time ordering prescription glasses. The try on feature was helpful but I was expecting one pair to be a bit smaller.
Broke my glasses on Halloween. Was looking everywhere for affordable frames and replacement lenses as my insurance wouldn't cover them. Was blown away by the selection on EyeBuyDirect, fitting options, lense coatings, etc. Ended up spending less on a perfectly customized pair of glasses with scratch resistant Transition lenses than I ever have with insurance. Delivered promptly in a sturdy box, fit perfectly, and are exactly what I ordered. I've already told all of my bespectacled friends to try them out! Thanks!
We usually spend an arm and a leg on glasses and we were happy to find a company that sells reasonably priced, CUTE frames!
I am actually happy with the frames I got. Will definitely use them again for future frames.
Nice glasses, power was accurate and delivery times were good
The customer service representative I interacted with was friendly, extremely helpful, and made my purchase very easy. I needed to update my order with a few changes after I placed it and they responded to my emailed request within 10 minutes. Overall, my experience was lovely and I'd recommend EyeBuyDirect to anyone who uses prescription glasses.
Simplest way to buy new glasses if you are sure about your prescription and Inter-pupilar distance.
Glasses are clear and very comfortable to wear. I will use eyebuydirect services again in the future.
These new styles were too large unfortunately. Will be returning.
Please consider making more colors for the style "Small Chillax". My face is too small for the larger size, but I love all the new colors! Pretty please!
Please consider making more colors for the style "Small Chillax". My face is too small for the larger size, but I love all the new colors! Pretty please!
Loved that it delivered quicker than I thought and it was such an easy process.
Always an easy process to order from your site! Love the new frames I ordered.
Cute glasses, cheapest blue light lens option seems to be coming off after 2 weeks of steady use.
Add ons to the lenses even for single vision really added up. That said still cheaper than in store. Sunglasses fit snug even with measurements but we should be able to make minor adjustments for them to fit well. Glasses were perfect fit and astigmatism needs lined up perfect.
No tracking updates provided, took long to receive order
These are stylish and so lightweight it hardly feels like anything is there. This is my second pair after my prescription changed. Great value!
Amazing service, the quality of my glasses are amazing.
This was my first time purchasing a pair of eyeglasses from EBD. I was very skeptical because I was worried that my prescription would not be correct. Clearly, I WAS WRONG. My eyeglasses came within the time frame they said they would come in, and they were perfect! I would definitely be purchasing more glasses and would definitely be recommending EBD to my friends!
I enjoyed trying on different frames a little too much, and I plan to order glasses through EyeBuyDirect in the future.
Thank you!
I enjoyed trying on different frames a little too much!
The ordering was great but I don't think I ordered right?
I received my order a day late and there were weird speckled all over the lenses. Looked kind of like water spots that would just wipe off but sadly, did not. To add to that, the lenses pop out every time I clean them on BOTH pairs I ordered I've ordered from here before and had a great experience last time but not sure what happened this time. Pretty disappointing
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.