EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
The frames are great, delivery was fast and safe. I ordered the progressive lenses but it is difficult to see distances because the farsighted lense portions are too large for me and encroach on my field of vision unless I move my head up more than is convenient to me in my job.
Everything was super easy to find and the tips/guides were super helpful!
Everything was super easy to find and the tips/guides were super helpful!
I love their products, prices, and customer service. I have never had a bad experience!
I love their products, prices, and customer service. I have never had a bad experience!
Very easy to understand, cheap, great quality, deliver was a bit slow but other than that amazing!
I'm used to going and trying on numerous frames. Getting to see them on, feel their weight, durability, etc. this was a leap of faith. I bought 2 pair of glasses, one pair I really like and one pair For back up. I miss having someone helping with the fit but I've been at this for years so I made it work. Overall, I'm very happy with my purchase.
Love my glasses.
My dog ate them today. She loved them too!
Reordered the same ones... Thanks
Easiest way to order glasses. I purchased 4 pair (2 sunglasses, 2 bifocals) for the price of 1 at my local optometrists. Quality is excellent. Customer Service is terrific. All my family and friends now use EyeBuyDirect.
Since its a pandemic, I forgive the 5 week wait. For the price it was worth it but the lenses done deemt to be made correctly. No line bifocal and I cannot read with them on. My prescription is current so I don't knjw what happened. I like the no frame glasses that I choose. The lenses are light weight for the strong prescription I need done.
Easy! But would appreciate a more durable case other than a cardboard box
Eyeglasses that I ordered were amazing! I waited a little longer than usual for shipping, most likely due to the holidays! Still very satisfied with my products.
I love using the website - it's user friendly and it's great that you can "try on" the glasses! This really helped me decide what I was going to get!
I love using the website - it's user friendly and it's great that you can "try on" the glasses! This really helped me decide what I was going to get!
The in person eyeglass stores here in NYC always tell me buying glasses online is a huge mistake. They claim poor quality of lenses but EyeBuyDirect has never let me down. Ever.
I love my glasses, other people LOVE my glasses. I can't go anywhere without getting a compliment and I love that they aren't the same ones everyone else has from Warby. To get my progressives, with a prism, and all the other things I need at these prices is an amazing amazing deal!
I found it difficult to order. Although I chose gun meal frames they are a very light color.
I love eyebuydirect. Took a bit longer to arrive than expected but that's no fault towards eyebuydirect.
Great looking and fitted glasses. I have purchased 2 pair.
We placed an order on Nov 20th and received items 2nd week of Dec, I came close to calling and refunding.
This was the second order I placed with EyeBuyDirect, and I have absolutely loved everything. The styles fit my face so well and ordering is so easy! This time, I opted for blue light protection lenses on one pair and sunglasses tinted lenses on the other and both are wonderful. I was so excited for the Collab with Tan France and I purchased the St. Michele pair, and I love them.
My daughter and I tell everyone about EYEBUYDIRECT! Thanks for always providing a great product at an even better price. Always satisfying to receive your product!
My daughter and I tell everyone about EYEBUYDIRECT! Thanks for always providing a great product at an even better price. Always satisfying to receive your product!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.