From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Uncomfortable glasses I thought these glasses would be much more comfortable they're very uncomfortable. The shopping experience what is just fine. I'm going to have to look for a much more comfortable pair of glasses
I got fast and expert help when I ordered my glasses and when I needed to exchange them.
My order arrived super quickly. However, the order didn't arrive as ordered. I've still yet to receive my replacement pair. I'll update further once I have.
When my new glasses arrived I was so disappointed because the prescription was clearly wrong, but EBD accepted the return, shipped me a replacement pair, and it's perfect!
EyeBuyDirect provides great deals, especially when compared to private eyecare providers. However I believe that higher prescriptions should also weigh options from other companies. Although EyeBuyDirect's frames are very cheap, the costs for lenses tends to drive the price up especially if the prescription is higher.
I needed to order new frames to replace my original frames, which broke after less a year of wear. The return process was a little fuzzy as I did not see a return request button. I emailed customer service and they responded very promptly!
Ordered with ease. Glasses fit great! Price was so reasonable I didnt need to use insurance. Im wearing my second pair lenses are even better in these.
Love the colors and frames. Reasonable prices and great selections. Highly recommend
The frames are stylish and affordable. I ordered more frames a month later.
Loved looking at all the varieties of glasses for all types of looks!
Very easy and has so many cute frames to choose from!
Very easy and has so many cute frames to choose from!
Easy to order, very prompt delivery and quality products.
Love the glass, have gotten 3 pairs so far and my husband just ordered his first.
Easy, quick, looking forward to my next order. My daughter and myself both need glasses and being able to change up the style of them at a great price is going to be fun. Very happy vary pleased to use Eye Buy Direct
Easy, quick, looking forward to my order
Item I picked stated 2 day delivery for the price. The price did not include that. So, I paid more for rapid delivery. But it still took about 2+ weeks before I received my order... not better than any other place. 2 day turnaround is a deceptive advertisement. Rapid shipping was deceptive as well. My experience with this company did not feel very honorable.
Not the best quality but okay for the price. I'd recommend saving up and going to your optometrist or a store in person if you can. If you don't have the resources around you, this works instead.
Was better than alternative online glasses sites
Fits our face well. Quality looks good as of now. Will update review after using the product on a daily basis
I love my new glasses. I do wish the virtual try on were a bit more accurate. But thank you for an excellent affordable product. I recommend eye buy direct to all my friends.
I have been getting my glasses here for several years now and keep coming back. Excellent quality, wonderful price
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members