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EyebuydirectReviews 12,937

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,492
value
5,187
shipping
5,187
returns
131
quality
5,291
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Instant Feedback

241,762 reviews
Texas
1 review
0 helpful votes
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Perscription
December 17, 2020
Updated review

It was very easy to shop for glasses. Have noticed my one pair of white rimmed glasses don't seem quite right when I look thru them.

Date of experience: December 17, 2020

Easy shopping
November 21, 2020
Previous review

Easy shopping

Date of experience: November 21, 2020
Colorado
2 reviews
0 helpful votes
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Great eyeglasses
December 17, 2020

I love my new eyeglasses! This was my first time ordering eyeglasses online and it was so easy. The website was user friendly and had good directions on how to order. I will be ordering more.

Date of experience: December 17, 2020
Germany
1 review
0 helpful votes
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Did not meet my expectations
January 16, 2021

I ordered glasses and from the day they were marked shipped I received them 16 days later. I paid for antireflective coating. However, they reflect everything to point that you can probably see what website I'm on in my glasses. I wanted to return them, however that was not an option because I received them outside the window for returns due to my military shipping address. Fortunately I was offered to exchange the glasses so I did for a slightly less expensive frames.

Date of experience: December 17, 2020
California
1 review
0 helpful votes
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Glasses
January 15, 2021

The glasses I received is what I ordered but I tried to adjust them and no matter what I do I just can't see clearly some thing is wrong with them I'll be tackling them to an eye glass shop to see what is wrong

Date of experience: December 16, 2020
Colorado
1 review
0 helpful votes
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Love their glasses
December 16, 2020

4 stars bcus we can't seem to get the sizes right for my 12 year old. Either too big or too small. Quality is definitely 5 stars. Wish there was more guidance on picking the correct size.

Date of experience: December 16, 2020
New Jersey
1 review
0 helpful votes
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Duchess Glasses
December 16, 2020
Updated review

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Date of experience: December 16, 2020

.
November 21, 2020
Previous review

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Date of experience: November 21, 2020
Canada
1 review
0 helpful votes
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Don't order from them!
January 15, 2021

Original order placed mid November Frames came withing 5 days of ordering. Frames did not fit. Replacement frames chose and paid the remainder balance. Replacement frames did not ship though when I called they told me over and over again they were in the final stages and will be shipped within the 14 days. It's December 16 and I am still waiting for replacement frames. When I email they keep sending the same reply "final stages" called finally and they assure me they will be here Dec 23 but have not been shipped yet (we will see). Offered a 10% discount for my troubles. It's not good enough. Don't waste your time and money.

Date of experience: December 16, 2020
Maine
1 review
0 helpful votes
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Great glasses at a great price.
December 16, 2020

This was my first experience buying glasses online and I was skeptical that the progressives I wear would be made with same quality as some of my previous glasses made local to me. I was wrong! I bought 2 pairs at a fraction of the cost of what I normally would. Upon arrival, I did not care for the fit of one of the frames and the other pair was slightly damaged in transit, so I reordered the broken pair. I was going to ask for a refund for the other pair, but decided to try a different style and was credited another 15% off by EyeBuyDIrect! Great customer service, prompt return and reorder and I'm so happy with both of my new pairs now. Great selection of frames. I am telling all my friends to try EyeBuyDirect.

Date of experience: December 16, 2020
New York
1 review
0 helpful votes
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Great glasses at a great price
December 16, 2020

Good looking glasses at a great price and easy to order. From order to ship and receive is 10-12 days.

Date of experience: December 16, 2020
Oregon
1 review
0 helpful votes
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Satisfied
December 16, 2020
Updated review

Very convenient and overall user-friendly experience.

Date of experience: December 16, 2020

Very convenient and overall user-friendly experience
November 21, 2020
Previous review

Very convenient and overall user-friendly experience.

Date of experience: November 21, 2020
Michigan
1 review
0 helpful votes
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EyeBuyDirect Review
December 16, 2020

My overall experience with eyebuydirect was great. Besides the shipping which took way too long in my opinion the quality of the frames are great ESPECIALLY the price. Another "con" I could say would be the select frames that I can only choose from. Because of my prescription I can't pick out some of the frames that I was really looking forward to try.

Date of experience: December 16, 2020
New York
1 review
0 helpful votes
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Fast replacement
December 16, 2020
Updated review

Easy to order, as long as you have the prescription from your eye doctor.

Date of experience: December 16, 2020

Easy to order
November 21, 2020
Previous review

Easy to order.

Date of experience: November 21, 2020
California
1 review
0 helpful votes
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Bifocals
January 15, 2021

The reading part is so large that makes the far vision impossible.

Date of experience: December 16, 2020
Utah
1 review
0 helpful votes
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Shopping Online
December 16, 2020

Shopping was easy. Receipt of order took about 3 weeks. As far as quality, I can't comment. This is a Christmas gift for my granddaughter. I'll know soon.

Date of experience: December 16, 2020
North Carolina
1 review
0 helpful votes
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Great expierience
December 16, 2020
Updated review

Quick and easy to understand and so many styles to choose from!

Date of experience: December 16, 2020

Quick and easy to understand and so many styles to...
November 21, 2020
Previous review

Quick and easy to understand and so many styles to choose from!

Date of experience: November 21, 2020
Colorado
1 review
0 helpful votes
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Unique frames
December 16, 2020

I love my glasses! They are cute and trendy. They're also comfortable.

Date of experience: December 16, 2020
Colorado
1 review
0 helpful votes
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Love these glasses
December 16, 2020
Updated review

The first pair I ordered did not look good on. However, eyebuydirect replaced them with a pair I do like without any hassle! I am pleasantly surprised —since I was expecting some push-back since there was nothing "wrong" with them except the way they looked on my face. Very pleased with the whole experience!

Date of experience: December 16, 2020

:)
November 21, 2020
Previous review

:)

Date of experience: November 21, 2020
Georgia
1 review
0 helpful votes
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Best Glasses Ever!
December 16, 2020
Updated review

Glasses were well made and looked very nice. I will definitely purchase again. I will highly recommend.

Date of experience: December 16, 2020

Great
November 21, 2020
Previous review

Great

Date of experience: November 21, 2020
North Carolina
2 reviews
0 helpful votes
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Great 1st Time Experience!
December 16, 2020
Updated review

It was very easy. I'm just still skeptical about ordering online but 2 of my co-workers recently purchased from here and were happy. My vision is just worse than theirs so I am concerned.
I ordered 2 pair of glasses. One pair fit perfect and I could see out of them perfectly. There were some issues with the second pair but Customer Service has been wonderful to correct the problems.

Date of experience: December 16, 2020

It was very easy
November 21, 2020
Previous review

It was very easy. I'm just still skeptical about ordering online but 2 of my co-workers recently purchased from here and were happy. My vision is just worse than theirs so I am concerned.

Date of experience: November 21, 2020
Virginia
1 review
0 helpful votes
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Good, cheap, high quality
December 16, 2020

I've bought all my glasses from Eyebuydirect for the last 10 years. Love them!

Date of experience: December 16, 2020