EyebuydirectReviews 12,985

Why can't you guys be legit like (ganja-estates.com) because this is the 4th month till no sign of my package so l most confess ganja-estates is legit and reliable thanks again

Try-on doesn't work. The PD I entered is accurate, as measured by me, as well as the last 3 opticians I used at brick and mortar opticians. Yet their Try-on grossly exaggerates the size of their frames on my face. Same thing happens for all their frames. Even their smallest pair of children's frames looks far too wide for my face. One picture is worth a thousand words, so have a look.

Bought eyeglasses from this company and returned them within the 14 days window. The return package was delivered to their address on early December, but they never gave my money back. It's been 3 months! Their customer service team was good at using all kinds of words and excuses, trying to confuse you and let you forget about this whole thing. In one of the emails they even said "oh we have issued you a refund and you will receive it soon" but a week later there was still no refund, and when I asked again, they were like "oh It hasn't been issued cauz you need to provide us the usps tracking number", which I have sent them in 5 different times.
Such a lier company! I'll give it a zero star if I could. Don't waste your money!

I paid for 2 day delivery so I call on day 3 because I still don't have tracking. First person argued that I didn't pay for it even after I see it on my invoice. I'm put on hold and then hung up on. I call back now I am pretty much po'd. They then try to say that 2 day is only single vision ironically the web site says bifocal and progressive. Now I'm really hot because I'm expecting to have my glasses by now well they supposedly can't do bifocals or progressives in 2 days. They are supposed to refund the 19 and 47 because of their lies. If I get my glasses and they refund I may up their stars right now I do not believe they will. I will update later

I had a really good first experience with EBD, very satisfied. Then my last two orders were a nightmare. My second order, they just forgot to make the glasses. When I called they blamed them being a month late on Covid, but eventually gave hints that they didn't make the order. When I asked for a discount for having to wait, they offered a % off my next order. Gave them the benefit of the doubt and ordered a third time. When they sent the package, they didn't include my apartment number so they were sent back to EBD. When I called about this, they said they would remake them but would again take 2-3 weeks. AGAIN they sent an email with a % off on my next order (presumptuous of them to think I would order from them again). I called to see if they would apply that discount to my current order that was screwed up, they said no and spewed a bunch of company policies. So basically they don't care about customer service or rectifying their mistakes. Do not order from EBD unless you want long wait times to get your glasses, if they make it to you at all. And if you have a problem, don't expect anything other than them remaking the glasses. Worst customer service!

I am currently STRUGGLING with customer service. As other reviewers have said, their "easy return policy" is anything but easy. After being told to donate one pair of glasses from my order and return the other, Eyebuydirect is now refusing to give me a full refund but only $25 out of my $125+ order. Obviously this is totally unacceptable but it is SO frustrating arguing back and forth just to get a company to follow their own basic policies. I would love for a competent service rep to help me with this.

Received the items way late. Customer service for damaged item took for ever going back and forth. Zero customer service. Never deal with them again

I ordered glasses on the 29th, given a delivery expectation of the 14th. On the 13th, I checked the status online and it said it was processing, but had been at that status for a week with no updates. I contacted customer service through the chat. They repeated to me that the glasses were processing. I asked them to look into it because I was supposed to be receiving them soon. They said to expect it to be 3-5 business days from the point that the status changed to "Shipped". This was concerning so I asked them to escalate the inquiry to see if this status was actually correct. They said they would contact me by the next day. The next day, I contacted them via chat again after I hadn't heard back. This time they gave me a tracking number and said they were set to be "Shipped" that day. I googled the tracking number and found that they had already shipped and were actually due to arrive that day. So, the status had not been updated in a week to reflect that they had shipped. Somebody dropped the ball but nobody wants to just say that. The Agent (Rygene) said on his/her end it shows that they haven't shipped yet. That means the company is not providing adequate resources and support to their customer service department. That's a bigger problem. I asked the Agent to let their support team know so they can figure out why it's not sending out updates. The Agent responded to wait one business day for my status to update. I repeated that I'd like them to let their leadership team know that the system is not sending status update emails. I get the feeling they're not going to do that, so I let them know I'd check back in a day to make sure that they were notified. This should be standard practice to let the leadership team know when you've found a system problem so that they can look into it. It shouldn't die when the chat box is closed.

On Nov 19th I chose to purchase glasses from this website since they appeared to have affordable and trendy glasses with "great" reviews. Unfortunately, the glasses still have not arrived and the customer service stated the package had been lost as of Dec 1st. Not good because I need my glasses TO SEE! Additionally, the very next day they conveniently said the package has been found and it is in transit but could take up to 14 days more! I understand things happen BUT where is the compensation? Where is the "GREAT customer service?" I regret not going through another website. I simply didn't know any better. Also, they offered me 10% discount out of 124.00 that I spent and weeks of waiting for them to arrive which by the way still have not been received!

Nice site, I used to take sunglasses there for myself. Everything came up and came quickly. I was very pleased when I received a product that fits my face and style perfectly. And my friend's delivery delayed the product, but he still received it a couple of days later. Overall, we're happy.)

They are liars. No quality at all and too expensive. Cheap plastic. There is no recovery from obsolete products. It is trash

I got wonderful eyewear from this company, I really enjoy the glasses, I'll be doing business with them again for sure.

They did not put the prescription in properly and the bridge is too narrow. They wanted to charge me for the correction, for their mistake.

Better customer service would help. I got so aggravated I told them to just to keep my money it wasn't worth the frustration and hung up.
About my order,
I filled out the prescription section exactly as it was written to replace the ones I lost.
When they arrived I couldn't see clearly anything with them. Plus the company bombards your email with constant ads and promotions. I do not recommend this company.

I would give them 0 stars if I could. I generally buy my glasses from my optometrist, but their selection of frames isn't great so I tried eyebuydirect to replace the backup pair that I had lost.

They came promptly and I really like the frames. However, the prescription was all wrong…everything was very blurry. So I contacted them to take advantage of their 14-day return policy. They suggested that I let them replace them with a second try at the prescription, and I agreed because I liked the frames so much.

They asked me for a PDF of my prescription, which I supplied (the first one I had entered by hand). They sent me the replacement glasses, and they were just as bad as the first attempt. This was not a new prescription…it was my existing prescription that has been successfully filled several times by my optometrist.

I contacted them again the day after I received the replacement glasses, and was told I could no longer receive a refund since my order was more than 14 days old. They had sent the replacement glasses under the same order as the original one…so while I had JUST received the glasses they said I was SOL. Interesting customer support tactic…to suggest you let them try again, knowing that if you do you will no longer be able to return the glasses.

I was planning to buy the frames there and have my optometrist fill the prescription, and was also going to get some sunglasses made with the same frames, but I'm never giving this company a dime.

I can't say enough good things about this website. I recently bought a pair of prescription glasses at a brick and mortar vision center. I paid over $200 for them. Then I discover eyebuydriect. I paid around $25 for a pair of prescription glasses that I actually like better than the expensive pair I just bought. I can see perfect through them and they fit great! I highly, highly recommend them!

Good website for grow follower and bester own business and Prices namaste namaste I'll call or Whatsapp us din me so I am in the

I ordered two frames with custom lenses and a lot of upgrades. Spent close to $600. One of the frames came back and I didn't like one of the styles I selected. My fault - not there's, but - they have a 14 day window for returns in these cases. I felt bad about sending them back, because I know it's a custom job and they can't do much with them - but apparently they donate them to a third party. Anyway, EyeBuyDirect immediately sent me a new pair that was perfect. So - great service - great product - great prices. I'd buy from them again.

I had $10 credit with EBD. I checked the box to use it on my order. When I checked out the $10 was not applied. I called and they said they couldn't fix that but they would give me a $5 refund. Upon receipt of glasses, I did not get refund. I had to call them and then they said they issue refund. I was also told I would receive a free case, I didn't.