EyebuydirectReviews 12,985

Great quality, great prices, great delivery. Highly recommend!

Maybe everyone in the company is sick, but the only time I found someone on the chat support was Sunday morning before noon. I live in Austin TX and EyeBuy is also in Austin TX. I chose them because I am in a panic that I lost my glasses on a trip 10 days ago. Last time I ordered in December my glasses were delivered super fast. Now, I ordered, paid all of the express fees and my current order has been sitting in 'processing' for SIX DAYS. Seriously - what is up? I even received an overnight UPS expedited tracking number a week ago, then the next day UPS said "Psych! We will let you know when it will ship." I'm SO FRUSTRATED with your service. I literally could drive down the street and pick these up. Where are your employees? I wish I went to Walmart at this rate I'd have my glasses by now. I have been sitting on this chat bot for 10 minutes and no one is answering. What horrible service.

Fast delivery. Love the new sunglasses. They are beautiful

Very easy site to navigate and offers many styles and choices, tailored for any look.

I love how the Blue-light filter is packaged with the light reactive tint. It was easy to choose frames and they arrived quickly. They are exactly as pictured and I am loving them.

I absolutely love all the styles that are available to choose from! These new frames are so cute.
I never thought round frames would look good on me!

Love the selection, assistance, virtual try-on and prices and perks!

I purchased their "Advanced lenses" prescription glasses and in less than 2 years the lenses have completely lost their integrity and quality is horrid (foggy, scratchy, peeling on edges). I contacted their online support to see if anything could be done, the customer representative was very rude and basically shoved a discount code in my face and told me to just buy another pair. I am very disappointed as a whole by this company. I'm never buying from eyebuydirect ever again.

Got on the internet look for glasses work best on my motorcycles and have a good price and eyebuydirect had what i wand

Gotten half a dozen pairs of glasses for me and my family. Have loved every pair!

My first time ordering from this site & I absolutely love my new glasses. RATE 10

The selection is great and easy check out. The prices are affordable and the frames are quality frames.

I purchased progressive glasses... distance gradually going down to reading RX. First pair did not work. They said to send them a pic of myself along with pupil distance measurement. I did. The second pair came. Not good. Headache. They said to send a pic of myself along with pupil distance... AGAIN! Now I am dealing with morons! I said I wanted to return. They said I could, but they would try again and give 15% off. I was done! I returned. Did not ask them for return slip because they probably would want ANOTHER pic of me. I tracked the return. I saw that it arrived. Then I lost the tracking number. Yes, my fault. However, they know that they received them, but WILL NOT give back my money! Not good customer relations! Who is running the show when they keep asking for something I already sent!

Your bifocal frame search does not save the entered prescription while looking for an acceptable frame. Also the frames I did get have yellow ear pieces. Not at all clear from the frame selections that this was the case.

This batch has been the best I've ordered yet. I'm not sure if the manufacturing has been upgraded but they feel a bit stronger than my old ones. I ordered four pairs, one on two day shipping and the other three reg. Shipping. The two days came quick as I hoped. The other three took about three weeks after ordering which isn't bad, I'm just impatient and excited when I order things! All my prev. Pairs have lasted well over a year to two years, and usually break from general wear and tear (I'm a bit rough with my glasses) so for the price and needing to upgrade my prescription anyways I'm a fan! Also many cute styles, I always choose my glasses based off customer photos/reviews. I like to see how they look on people with similar face shapes! I've been successful 9/10 times!

Love the try on feature. Great glasses every time.

I have ordered multiple pairs of glasses from this site and they have all passed the test of time equally. However, one pair I'd ordered from them developed a small crack that got bigger throughout the months of continued use. I emailed their provided customer support address with a description of my situation and a couple photos of the cracked lenses. I received a new pair of the exact same glasses just a couple days later- free of charge. They also have great benefits for returning customers: free frames, BOGO deals, the list goes on. You can also upload a photo and do a virtual try-on of nearly any frame on the site. I really have nothing negative to say about this site. Avoid paying $300+ for a pair of glasses in a brick and mortar store when you can get an amazing pair from this site for as little as $25.

I purchased 2 pairs of glasses and kept 1. Despite a clunky and not quite transparent return process (intentional, I'm sure) I would've purchased from this company again. However, they continue to spam me with emails even though I have unsubscribed multiple times (due to excessive emails). I have no choice but to report as spam and block them. PS I started receiving spam text messages from strange numbers around the time I called EyeBuyDirect customer service. I don't know if it's related, but considering the mailing list violations, I don't trust their practices

I've been pleasantly surprised by how great this company's service and products are. I have placed 5 orders with EyeBuyDirect, for all different types of glasses and sunglasses. There are lots of frame and lens options, and it is easy to navigate the website and examine all your options. And the products are well priced, especially if you are able to apply a discount coupon. The order fulfillment is speedy and reliable. The quality of the glasses are as fine as those I have purchased from eyewear boutiques. Happy Customer!

I ordered glasses with blue reflection and they sent me ones with green. I asked them to correct the mistake and after spending 30 minutes on the phone with them, they ask me to pay an additional $55 for a pair I bought for $69. I later said no and requested a refund. They miscommunicated with me and said the refund will come within 3-5 business days. I followed up and they said I need to first return the glasses for the refund (This was not mentioned in the email and I sent them a screenshot showing that). Their customer service is pretty bad and doesn't even read the emails we send over to them.

Overall, pretty bad experience. I just wanted the right pair of glasses for the amount I initially paid which to me seems like the minimum a customer could ask for.