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EyebuydirectReviews 13,126

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,496
value
5,188
shipping
5,188
returns
131
quality
5,291
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Maryland
1 review
0 helpful votes
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Great experience, delivered in a week and perfect glasses many options and cheaper

Date of experience: July 26, 2022
Massachusetts
1 review
0 helpful votes
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Readers not reading well
July 26, 2022

I think maybe they inadvertently put the wrong scripts in the glasses

Date of experience: July 26, 2022
New York
1 review
0 helpful votes
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Love it!
July 26, 2022

So exciting to get 7 pairs of glasses for what I used to pay for one. Customer service is fast and there are lots of options. I love the try on feature. I wish there was an option to
Pay more for faster service but joe I have so many pairs I don't have to worry.

Date of experience: July 26, 2022
Mississippi
1 review
0 helpful votes
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Eyeglasses with ease
July 26, 2022

Great experience ordering with eye buy direct from ordering to delivery

Date of experience: July 26, 2022
Illinois
1 review
0 helpful votes
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A pretty great experience!
July 25, 2022

I decided to order some prescription sunglasses because I don't like to use contacts. I ordered them and paid extra for fast shipping since I wanted them for a vacation I was going on. (they came in right before the trip, thank goodness.) I can see perfect in them and the frames are so cute, I love them.

Date of experience: July 25, 2022
Indiana
1 review
0 helpful votes
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Great Place to Buy Glasses
July 25, 2022

Very nice, easy to buy from Eyebuydirect. Would like to see lens edges polished with rimless frames.

Great Rimless Frames. I have purchased at least 5 pr of the same frames over several years. I don't even look anywhere else.

Date of experience: July 25, 2022
Illinois
1 review
0 helpful votes
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Good review
July 25, 2022

Satisfied, and very happy with the results, i will recommend

Date of experience: July 25, 2022
Texas
1 review
0 helpful votes
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Review
July 25, 2022

Great website. My glasses look amazing on me and came at the perfect size for my head. The blue light lenses work great the frames are very sturdy!

Date of experience: July 25, 2022
Oklahoma
1 review
0 helpful votes
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Review
July 25, 2022

Good service, a little slow on the delivery. Will order again.

Date of experience: July 25, 2022
New York
1 review
0 helpful votes
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Still Satisfied
July 25, 2022

New Prescription, new frames, no problems. Thank you!

Date of experience: July 25, 2022
North Carolina
1 review
0 helpful votes
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I thought shopping was very easy and though the video was finnicky for the try it on, it worked very well. I just don't like the glasses I got because they look giant on my face, I tried to return them but I never got a response on the return so I still have them.

Date of experience: July 25, 2022
South Carolina
1 review
0 helpful votes
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Loved these!
July 25, 2022

I always have a great experience with EyeBuyDirect! The frames are stunning, and in the event I don't love them, their customer service team is always incredible to work with!

Date of experience: July 25, 2022
Arkansas
1 review
0 helpful votes
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Fabulous Frames, Great Selection!
July 25, 2022

The process of selecting my frames was simple, efficient, and fast! Customer service was quick to answer questions. I absolutely love my new glasses!

Date of experience: July 25, 2022
California
1 review
0 helpful votes
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Awesome
July 24, 2022

I really has great color, so light on my face, wonderful price

Date of experience: July 24, 2022
Texas
1 review
0 helpful votes
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Computer Lenses
August 23, 2022

I was able to find what I needed for a bifocal lens but nothing I tried would work for my "Computer Lens" needed for work. The computer lens difference was only a small deviation in the RT and LT sphere. All else was the same.

Date of experience: July 24, 2022
California
1 review
0 helpful votes
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Very Sturdy Glasses
July 23, 2022

I originally got glasses that were smaller and wider than I had anticipated, so I got a replacement and these are perfect! They're very sturdy while still being thin and lightweight frames.

Date of experience: July 23, 2022
Kansas
3 reviews
0 helpful votes
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Nice glasses
July 23, 2022

Nice glasses decent price. Arrived in a decent amount of time as well

Date of experience: July 23, 2022
Kentucky
1 review
0 helpful votes
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WOW!
July 23, 2022

I will never get my glasses anywhere else. I love them and they are perfect.
Thank you so much.
Rose

Date of experience: July 23, 2022
North Carolina
1 review
0 helpful votes
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Awesome
July 23, 2022

Easy and inexpensive! Will be buying more very soon!

Date of experience: July 23, 2022
Colorado
1 review
0 helpful votes
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Could Not Be More Pleased!
July 22, 2022

This was my first experience ordering online prescription glasses. I thought the process might be too confusing and I doubted the outcome would be satisfactory. I spent time searching multiple websites for frames and reviewed their process for prescription progressive lenses. When I logged onto EyeBuyDirect, I found the exact frames I had in mind and the process for ordering was quick and so easy to complete. They arrived timely, fit perfectly, and I am so impressed with the quality of the lenses! Thank you EyeBuyDirect!

Date of experience: July 22, 2022