business logo of Eyebuydirect

EyebuydirectReviews 13,104

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,495
value
5,187
shipping
5,187
returns
131
quality
5,291
This company does not typically respond to reviews

Instant Feedback

241,952 reviews

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow Janeen E.
Unfollow Janeen E.
Send Message
Share Review
Report Review

Excellent
September 7, 2025

All great love my new piano glasses. I Just ordered 2 more pairs. One fir my car, my purse, and my bedroom!

Date of experience: August 28, 2025
Wisconsin
1 review
0 helpful votes
Follow Lynn Q.
Unfollow Lynn Q.
Send Message
Share Review
Report Review

Nice
September 7, 2025

Nice service and return policy and price with reasonable quality

Date of experience: August 28, 2025
Virginia
1 review
0 helpful votes
Follow Greg U.
Unfollow Greg U.
Send Message
Share Review
Report Review

Perfect
September 7, 2025

Always a pleasure seeing. These glasses are perfect and great for the budget.

Date of experience: August 28, 2025
Oregon
1 review
0 helpful votes
Follow Kristina Z.
Unfollow Kristina Z.
Send Message
Share Review
Report Review

Fun frames
September 7, 2025

Always easy to order and clear instructions on how to enter prescription

Date of experience: August 28, 2025
New York
1 review
0 helpful votes
Follow Philip I.
Unfollow Philip I.
Send Message
Share Review
Report Review

Very pleased! So pleased in fact that we danced till dawn! Complete it yourself that's all I have to say accept my order or stop asking for praise!

Date of experience: August 28, 2025
Maryland
1 review
0 helpful votes
Follow Alicia W.
Unfollow Alicia W.
Send Message
Share Review
Report Review

Excellent
September 7, 2025
Updated review

Its very affordable and easy to make a purchase I've been using this website since my daughter was six

Date of experience: August 28, 2025

Awesome
April 8, 2025
Previous review

Very worth the pay everything looks and feels great it's very affordable and does fit to your size,

Date of experience: March 29, 2025
Nebraska
1 review
0 helpful votes
Follow Kiley Y.
Unfollow Kiley Y.
Send Message
Share Review
Report Review

Quick Service
September 7, 2025

Easy to use website, and the virtual try on is very handy with a computer.

Date of experience: August 28, 2025
Oregon
1 review
0 helpful votes
Follow ana F.
Unfollow ana F.
Send Message
Share Review
Report Review

Love this website and love the glasses!
September 7, 2025

All of my glasses have been exactly what I have expected and love the price.

Date of experience: August 28, 2025
Maryland
1 review
0 helpful votes
Follow Alexes Z.
Unfollow Alexes Z.
Send Message
Share Review
Report Review

Love eyebuydirect!
September 7, 2025

Ive only ever had one instance where i did not recieve my order. Glasses come when they say they will. Product and material is good. The site is easy to use and a lot of styles to choose from. Have recommended them to many of my friends!

Date of experience: August 28, 2025
North Carolina
1 review
0 helpful votes
Follow Takia Q.
Unfollow Takia Q.
Send Message
Share Review
Report Review

I buy my now 8 year old two pairs at a time that way I have a back up in case he breaks a pair. I've bought him four in total for $60 compared to $200 in the eye doctors office.

Date of experience: August 28, 2025
North Dakota
1 review
0 helpful votes
Follow Andrew D.
Unfollow Andrew D.
Send Message
Share Review
Report Review

Professional, Easygoing
September 6, 2025

Super easy. Love to find good, high quality frames from a reliable manufacturer.

Date of experience: August 28, 2025
Oregon
1 review
0 helpful votes
Follow Rinn V.
Unfollow Rinn V.
Send Message
Share Review
Report Review

Rebuying because of broken glasses
September 6, 2025

I had to rebuy my previous glasses from a year ago because the screws won't stay in anymore. Quality needs improved

Date of experience: August 27, 2025
Texas
1 review
0 helpful votes
Follow Denisse D.
Unfollow Denisse D.
Send Message
Share Review
Report Review

LOVE!
September 6, 2025

Ive been ordering frames from eyebuydirct for some years now and its my favorite! I've had no problems with shipping, they always arrive nice and safely.

Date of experience: August 27, 2025
Kentucky
1 review
0 helpful votes
Follow Jeremy R.
Unfollow Jeremy R.
Send Message
Share Review
Report Review

Trusted Service
September 6, 2025

Fair prices with really good customer service. I could probably get glasses just as cheap elsewhere, but the customer service here is top notch. Very helpful and easy to get ahold of and easy to work with.

Date of experience: August 27, 2025
California
1 review
0 helpful votes
Follow Chanthou S.
Unfollow Chanthou S.
Send Message
Share Review
Report Review

Great
September 6, 2025

So convenient! I don't know what else to say beyond that. The name says it all.

Date of experience: August 27, 2025
Illinois
1 review
0 helpful votes
Follow Yasmine X.
Unfollow Yasmine X.
Send Message
Share Review
Report Review

Customer Service
September 6, 2025

Ordering online is so simple. I can tell the website is growing as new styles from name brands are showing up. Packaging is also very attentive, I like how it comes in a little brown box AND a sleeve for my glasses that I can also use as a lens cleaner! Very thoughtful. Shipping is also pretty quick. 10/10

Date of experience: August 27, 2025
Delaware
1 review
0 helpful votes
Follow Joann V.
Unfollow Joann V.
Send Message
Share Review
Report Review

I lost one of my rewards
September 6, 2025

When I was unable to charge through Amazon, I lost the reward that I had selected for the purchase. (50% off one pair)

Date of experience: August 27, 2025
Illinois
1 review
0 helpful votes
Follow Sheila E.
Unfollow Sheila E.
Send Message
Share Review
Report Review

Love this website
September 6, 2025

Best of my life. Love your glasses! Fast shipping, and prescription is always right

Date of experience: August 20, 2020
Missouri
1 review
0 helpful votes
Follow Rhianna D.
Unfollow Rhianna D.
Send Message
Share Review
Report Review

Absolutely love them
September 6, 2025

Always 100 % great product cheap affordable quality perfect shipping just can't say enough

Date of experience: May 9, 2025
Ohio
1 review
0 helpful votes
Follow Eric A.
Unfollow Eric A.
Send Message
Share Review
Report Review

Great Site for Glasses
September 6, 2025

Super easy to pick out glasses and love the try on opinion, much easier then other sites

Date of experience: August 27, 2025