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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Always easy to order and clear instructions on how to enter prescription
Very pleased! So pleased in fact that we danced till dawn! Complete it yourself that's all I have to say accept my order or stop asking for praise!
Its very affordable and easy to make a purchase I've been using this website since my daughter was six
Very worth the pay everything looks and feels great it's very affordable and does fit to your size,
Easy to use website, and the virtual try on is very handy with a computer.
All of my glasses have been exactly what I have expected and love the price.
Ive only ever had one instance where i did not recieve my order. Glasses come when they say they will. Product and material is good. The site is easy to use and a lot of styles to choose from. Have recommended them to many of my friends!
I buy my now 8 year old two pairs at a time that way I have a back up in case he breaks a pair. I've bought him four in total for $60 compared to $200 in the eye doctors office.
Super easy. Love to find good, high quality frames from a reliable manufacturer.
I had to rebuy my previous glasses from a year ago because the screws won't stay in anymore. Quality needs improved
Ive been ordering frames from eyebuydirct for some years now and its my favorite! I've had no problems with shipping, they always arrive nice and safely.
Fair prices with really good customer service. I could probably get glasses just as cheap elsewhere, but the customer service here is top notch. Very helpful and easy to get ahold of and easy to work with.
So convenient! I don't know what else to say beyond that. The name says it all.
Ordering online is so simple. I can tell the website is growing as new styles from name brands are showing up. Packaging is also very attentive, I like how it comes in a little brown box AND a sleeve for my glasses that I can also use as a lens cleaner! Very thoughtful. Shipping is also pretty quick. 10/10
When I was unable to charge through Amazon, I lost the reward that I had selected for the purchase. (50% off one pair)
Best of my life. Love your glasses! Fast shipping, and prescription is always right
Always 100 % great product cheap affordable quality perfect shipping just can't say enough
Super easy to pick out glasses and love the try on opinion, much easier then other sites
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.