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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I bought many glasses over the years. The problems are that there are not enough choices, the glasses are not too exciting, and the process has its problems
Love buying my glasses from here! It's been about 5 years since I started buying my glasses here & I've never been disappointed!
Quick, Affordable, many different options - easy to purchase glasses
Me gusta mucho es barato y los lentes son hermoso ππππππππππππππππππππππππ
Plastic frame with nose bridge. Best light eye glasses.both many times and always fits perfect and suits well with my face.
The same. My family loves the looks and feel of the eye ware. I love the price and the process is very understandable to read and fallow along. Thank you so much for your company.
I've ordered many pairs of glasses over the years for myself and my husband. We have loved every pair we have received. I have my entire family ordering their glasses from here now too!
Beautiful glasses fast shipping and great company to buy eyewear from great customer service too! ππ
Overall a good value though some of the frames I've gotten feel a bit cheap
Easy to order, came faster than I expected. Great price and great value.
Always really fast shipping and exactly what I ordered. I also love that I can try them on with the camera.
So many great frame choices and you can try them all, too. Very competitive prices. Website was very user-friendly. Delivered as scheduled.
Easy to find what you want from the website. So many great choices. I lije the "try it on" feature.
This is the only place I buy glasses from, and I literally have eye insurance. The deals are great, the frames and lenses last forever, and customer service is on top of it and are always helpful (the few times I've needed them) (which has been VERY few).
Easy to order, high quality and fast service.
The return policy is amazing!
Very easy to navigate website and play with options of lenses.
I've ordered from the site a few times before this and have always been satisfied. This time was no different. The glasses are excellent quality, affordable and ship fast.
Eyebuydirect is my go to for my entire family. Customer Service is great.
Easy easy easy! The quality has always been good! I would buy from in the future
Super flexible and love the clip on and added blue Good for price
They reward loyalty! And I always get my glasses quicker than expected.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo