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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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The virtual try on feature seems pretty accurate, on other sites it seems off.
I've purchased at least a dozen pairs for myself and family. No regrets.
I just keep ordering from eyebuydirect! It's fast, easy, and affordable. And I love my glasses!
I was very disappointed to be forced into buying transitional lenses for my eyeglasses. I have bought three pair of the exact same frame in the past with clear progressive lenses and this time, your website would not let me buy any option but transitions. Don't be surprised if I return them.
Options on frames are amazing with affordable prices
Very easy to order. Great prices. Have ordered from them multiple times
Reasonable price and easy exchange except you have to pay $5.95 shipping again
There are so many styles and sizes to fit any face shape. The lenses are so customizable from a basic lens to a more luxurious lens. Processing and shipping was quick.
It's quick, easy and user-friendly with exceptional options. Again I appreciate everyone's hard work that goes into providing not only an amazing product but a medically necessary tool to help so many people succeed in their every day lives.
It's so great to be able to put you prescriptions in at a reasonable price.
I have been ordering from Eye Buy Direct for over 13yrs off and on. They offer the Coolest selection of Eyewear and they make sure your order is right.
MY EYEBUYDIRECT GLASSES WERE ABOUT 80% OF THE COST OF MY PREVIOUS GLASSES FROM THE LOCAL EYEGLASS STORE. SERVICE WAS FAST AND EFFICIENT.
The Eyebuydirect site is so easy to use! With so many options they offer easy ways to shop for what you need via the Sort & Filter Options. I recommend EBD to as many people as I can! Even to strangers who compliment on my EBD Eyewear 👓
Too many lenses charges. Frames are supposed to include lenses. This is too much.
Always easy and simple. I have recommended this site for years, yes the pricing is up from years ago however its still cheaper than most.
I have bought from probably every online "cheap" glasses website. I keep coming back to eye buy direct. So many more choices, plus great coupons!
FRAMES AND LENSES ARE EXCELLENT QUALITY, WEARING MY GLASSES ALL THE TIME WITH NO SCRATCHES ALL WITH LITTLE CARE
The representative on live chat helped me with every question and concern I had while picking out a pair of glasses. They even looked at my prescription and helped make sure I was following it correctly because the doctor was specific with certain enhancements I need. Also, the prices are very reasonable. This is where I will be getting all of my future glasses from.
I like shopping from the comfort of my own home, where I can take my time and not feel self-conscious with a sales person watching or pressuring me.
I miss the screw driver! I love that I can change my style often, and that I can actually afford glasses.
I've received more compliments on these glasses than any other in the last 20 years
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo