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EyebuydirectReviews 14,554

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,570
value
5,188
shipping
5,188
returns
131
quality
5,291
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Washington
1 review
0 helpful votes
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Virtual try on
September 15, 2025

The virtual try on feature seems pretty accurate, on other sites it seems off.

Date of experience: September 5, 2025
North Carolina
1 review
0 helpful votes
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I'm hooked on glasses
September 15, 2025

I've purchased at least a dozen pairs for myself and family. No regrets.

Date of experience: September 5, 2025
Indiana
2 reviews
0 helpful votes
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Easy, fast, affordable!
September 15, 2025
Updated review

I just keep ordering from eyebuydirect! It's fast, easy, and affordable. And I love my glasses!

Date of experience: September 5, 2025

I was very disappointed to be forced into buying transitiona...
September 26, 2023
Previous review

I was very disappointed to be forced into buying transitional lenses for my eyeglasses. I have bought three pair of the exact same frame in the past with clear progressive lenses and this time, your website would not let me buy any option but transitions. Don't be surprised if I return them.

Date of experience: August 27, 2023
California
1 review
0 helpful votes
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Love your eyebuydirect frames
September 14, 2025

Options on frames are amazing with affordable prices

Date of experience: September 4, 2025
Idaho
1 review
0 helpful votes
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Great price
September 14, 2025
Updated review

Very easy to order. Great prices. Have ordered from them multiple times

Date of experience: September 4, 2025

Reasonable price
August 21, 2025
Previous review

Reasonable price and easy exchange except you have to pay $5.95 shipping again

Date of experience: August 11, 2025
California
1 review
0 helpful votes
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Cute and quality glasses
September 14, 2025

There are so many styles and sizes to fit any face shape. The lenses are so customizable from a basic lens to a more luxurious lens. Processing and shipping was quick.

Date of experience: September 4, 2025
Oregon
1 review
0 helpful votes
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Quick, easy, affordable
September 14, 2025

Great experience every time I need a new pair of glasses

Date of experience: September 4, 2025
Utah
1 review
0 helpful votes
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It's quick, easy and user-friendly with exceptional options. Again I appreciate everyone's hard work that goes into providing not only an amazing product but a medically necessary tool to help so many people succeed in their every day lives.

Date of experience: September 4, 2025
California
1 review
0 helpful votes
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Prescription
September 14, 2025

It's so great to be able to put you prescriptions in at a reasonable price.

Date of experience: September 4, 2025
Texas
1 review
0 helpful votes
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Loyal Customer for Life!
September 14, 2025

I have been ordering from Eye Buy Direct for over 13yrs off and on. They offer the Coolest selection of Eyewear and they make sure your order is right.

Date of experience: August 11, 2025
New Hampshire
1 review
0 helpful votes
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MY EYEBUYDIRECT GLASSES WERE ABOUT 80% OF THE COST OF MY PREVIOUS GLASSES FROM THE LOCAL EYEGLASS STORE. SERVICE WAS FAST AND EFFICIENT.

Date of experience: January 11, 2022
Texas
1 review
0 helpful votes
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East to use site!
September 13, 2025

The Eyebuydirect site is so easy to use! With so many options they offer easy ways to shop for what you need via the Sort & Filter Options. I recommend EBD to as many people as I can! Even to strangers who compliment on my EBD Eyewear 👓

Date of experience: September 3, 2025
Wisconsin
1 review
0 helpful votes
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How many times I'm paying for lenses?
September 13, 2025

Too many lenses charges. Frames are supposed to include lenses. This is too much.

Date of experience: September 3, 2025
Oregon
1 review
0 helpful votes
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Quick and simple
September 13, 2025

Always easy and simple. I have recommended this site for years, yes the pricing is up from years ago however its still cheaper than most.

Date of experience: September 3, 2025
Indiana
1 review
0 helpful votes
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I keep coming back
September 13, 2025

I have bought from probably every online "cheap" glasses website. I keep coming back to eye buy direct. So many more choices, plus great coupons!

Date of experience: September 3, 2025
Texas
1 review
0 helpful votes
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GOOD SERVICE
September 13, 2025

FRAMES AND LENSES ARE EXCELLENT QUALITY, WEARING MY GLASSES ALL THE TIME WITH NO SCRATCHES ALL WITH LITTLE CARE

Date of experience: September 3, 2025
New York
1 review
0 helpful votes
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Experience
September 13, 2025

The representative on live chat helped me with every question and concern I had while picking out a pair of glasses. They even looked at my prescription and helped make sure I was following it correctly because the doctor was specific with certain enhancements I need. Also, the prices are very reasonable. This is where I will be getting all of my future glasses from.

Date of experience: September 3, 2025
Maine
1 review
0 helpful votes
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Easiest way to shop for glasses
September 13, 2025

I like shopping from the comfort of my own home, where I can take my time and not feel self-conscious with a sales person watching or pressuring me.

Date of experience: September 3, 2025
California
1 review
0 helpful votes
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Love you for years
September 13, 2025

I miss the screw driver! I love that I can change my style often, and that I can actually afford glasses.

Date of experience: September 3, 2025
Ohio
1 review
0 helpful votes
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Nice glasses
September 13, 2025

I've received more compliments on these glasses than any other in the last 20 years

Date of experience: September 3, 2025