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EyebuydirectReviews 3,945

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
396
value
1,285
shipping
1,285
returns
37
quality
1,314
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Wisconsin
2 reviews
0 helpful votes
Follow Norma G.
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GREAT
November 12, 2017

SUPER EASY AND FAST. GREAT SPECIALS AND GREAT LENSES. EVERYTHING RUNS SUPER SMOOTH AND LOVE IT. VERY HAPPY WITH THE LENSES I FOUND FOR MY DAUGHTER, SHE IS ALWAYS IN NEED OF A NEW PAIR OF GLASSES AND PRICES ARE VERY REASONABLE.

Date of experience: November 12, 2017
Puerto Rico
1 review
0 helpful votes
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I received a 15% discount in my last purchase. Great variety of lenses. Bring a variety of styles and recomendations for you.

Date of experience: November 12, 2017
Florida
1 review
0 helpful votes
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There are so many different styles and colors, I wish I could have them all. They fit perfectly and the price is always right! ;)

Date of experience: November 11, 2017
Pennsylvania
1 review
0 helpful votes
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Browsing was easy and to figure out the right type of lenses and upgrades was truly clear and easy... not anymore.
The prices were super cheap and I used to be very pleased quality wise, not anymore. Last time I ordered glasses they turned out to be very heavy and did not come with the anti glare...
I used to recommend the site to everyone, not anymore.

Date of experience: November 11, 2017
TT
1 review
0 helpful votes
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They don't even respond
November 11, 2017

I bought a glasses from eyebuydirect and it was the wrong prescription.
I contacted them via email got no response.
The manager sent a general customer email saying that they want to hear from the customers, That's a lie! I emailed to that address and still got no response.
I guess after 2months I just need to forget about them.

Date of experience: November 11, 2017
Leo L. — Eyebuydirect Rep
over a year old

Hello Jr,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect and we appreciate you taking the time to share your concerns.

You may provide your order number or the details of your order in order for us make sure that you'll get the help that you need.

You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST or send us an email at eyecare@eyebuydirect.com.

Thank you.

California
1 review
0 helpful votes
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First time ordering, hope it wall works out. Can't tell much about returning if they don't work out!

Date of experience: November 8, 2017
Ohio
1 review
0 helpful votes
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I've bought glasses for from EyeBuyDirect Twice before and I like the styles and the price range, it's not too insane like some other places, but the material quality seems to be lacking. The last pair I bought from EyeBuyDirect broke within 4 months, which is odd considering the first pair I bought from this company lasted me for two full years until i git my new prescription. So, I'm wondering if it was a fluke or if they've recently lowered their standards on quality. I guess lucky pair number three will tell me.

Date of experience: November 8, 2017
California
1 review
1 helpful vote
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So far so good...
November 8, 2017

I just order my bi-focal glasses and I hope to be happy when I receive them. The website is extremely easy to navigate and the chat customer service... I'm very pleased.

Date of experience: November 8, 2017
Utah
1 review
0 helpful votes
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Good Experience
November 8, 2017

Issa was very helpful and the total experience was great! I was nervous at first, but was quickly assured by Issa that it was doable - and it was quite simple with her help!

Date of experience: November 8, 2017
New York
1 review
0 helpful votes
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Cheap & Easy
November 8, 2017

Just placed my second order at EyeBuyDirect. Two pairs of prescription glasses for under $50 is almost unheard of. The site is easy to navigate, I absolutely love the try on tool and my first order came in just under a week! The prescription was perfect, my glasses have lasted, too. Although, I can definitely tell the difference in quality between a $30 frame and a $9 one, you pay what you get for. Would recommend to anyone wanting to try out a new style or switch up their glasses look on a daily basis. No reason to spend $100+ on one pair of glasses, when a gem site like this exists!

Date of experience: November 8, 2017
California
1 review
0 helpful votes
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Pretty good
November 5, 2017

Great product, great deals. Too bad the site was down for 30 minutes and I had to wait a long time before I could check out. Ask your webmaster to do some research on persistence and failover. In 2017, commerce sites should NEVER be down. No excuses! Find a new hosting company, if necessary.

Date of experience: November 5, 2017
Virginia
1 review
0 helpful votes
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Pleased with the styles and price, but a little frustrated that two pairs have broken easily. I will say that they replaced them, but then broke again. I was impressed by the replacement at no charge (just shipping). I've ordered a third pair and trying out metal frames to hopefully be more durable.

Date of experience: November 5, 2017
California
1 review
1 helpful vote
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So customer friendly
November 5, 2017

This is my second purchase from eyebuydirect and I am very satisfied with the options of frames that they have as well as the 14 day trial option. Returning is such an easy process too! I bought from lens crafters once and the lenses were such bad quality which led me to this website and I'm so glad I found it! They have better quality frames and lenses than a very well known company. I will always buy my glasses from eyebuydirect.

Date of experience: November 5, 2017
Texas
1 review
0 helpful votes
Follow Avinash R.
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The mobile version of the site is extremely poor and has a lot of bugs. Editing the shipping address function doesn't work, adding a new address is a huge ordeal as the cursor doesn't land on the blank field at all. I would strongly recommend you to invest in improving the site

Date of experience: November 5, 2017
Virginia
2 reviews
1 helpful vote
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This is my first purchase and i am looking forward to receiving the glasses. The are affordable and the images provided gave me a good sense of what the will be looking like.The ease of the website made it easy to filter through what i thought would look good on me.

Date of experience: November 4, 2017
Michigan
1 review
0 helpful votes
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I kind of didn't like the lack of selection for frames, but eventually I did find something I liked and thought $25 was very reasonable for the frame I picked out. In my opinion it's much better than being stuck with the crappy frames my insurance pays for these days.

Date of experience: November 1, 2017
South Carolina
1 review
1 helpful vote
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Purchasing was easy. You are able to try the glasses on by downloading a picture of yourself on to the site from FB or your computer. Awesome!

Date of experience: November 1, 2017
Maryland
1 review
1 helpful vote
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Incredibly easy!
November 1, 2017

It was easy to navigate. So intuitive, anyone can order with ease without sales person pushing the option you don't want. I feel like I have saved a lot of money buying through EyeBuyDirect. I can't wait to receive the product.

Date of experience: November 1, 2017
North Carolina
1 review
0 helpful votes
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The frames are light, almost like they're not there - and the lens quality is astonishing. I got progressives, sometimes hard to get right, and they totally nailed it. The options I added were the transitions-type lenses that cost less than half what the name-brand Transitions cost and they're faster and achieve a deeper tone than the more expensive name brand. I also got glare-free and scratch proof, all for $125 including shipping. Love these folks! Thank you for making GOOD glasses affordable again.

Date of experience: October 28, 2017
Illinois
1 review
0 helpful votes
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Very reliable service
October 28, 2017

I have ordered approximately 15 to 20 frames from this company over the past 5 years, and have never had any complaints whatsoever. While it is of course a little difficult to choose your glasses on a web site, I was surprised that every frame was just as expected (or better), and they have held up quite well (given that I tend to opt for the cheaper frames, that was a very pleasant surprise). I started ordering multiple frames, e.g. spares and sunglasses in the same order. Earlier this year, I even ordered a special prescription that would allow me to read my music sheets at 3 foot distance perfectly, without all the transition issues now that my eyes are getting a bit tougher. To my pleasant surprise, I received an Email within about a day where somebody in the order process had noted that I had ordered glasses that were significantly different from my regular prescription. I just confirmed by Email that this modification was indeed what I needed for a special purpose, and when I received the glasses a week later, they were perfect for the purpose. Quality control seems to be really good with this company, and I was positively surprised that they pay close attention to the order. Compared to the last optometrist I bought glasses from, this was very pleasant. In the brick and mortar store (FourEyes, I believe), they first swapped left and right, then they put the transitions 8mm too high and I could only see things when putting my chin on my chest, and it took me 5 weeks to get those glasses right. From EyeBuyDirect, everything was right the first time. Keep up the great work.

Date of experience: October 27, 2017