business logo of Eyebuydirect

EyebuydirectReviews 3,945

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
396
value
1,285
shipping
1,285
returns
37
quality
1,314
This company does not typically respond to reviews

Instant Feedback

243,417 reviews

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
Follow Lindsay r.
Unfollow Lindsay r.
Share Review
Report Review

Slow
November 28, 2017

Website was extremely slow. Took almost 40 minutes to check out. Every now and then the web page wouldnt load and it would say it was blurry. Not complaining! Just wanted to let you know.

Date of experience: November 27, 2017
California
1 review
0 helpful votes
Follow Sam G.
Unfollow Sam G.
Share Review
Report Review

Slow but efficient
November 28, 2017

I enjoyed picking out my frames but it took me over an hour to get checked out due to the server crashing.

Date of experience: November 27, 2017
Georgia
1 review
1 helpful vote
Follow Amy C.
Unfollow Amy C.
Share Review
Report Review

This website is terrible. I've been trying to buy glasses for the past 2 hours. After trying to buy glasses earlier this week, I noticed how bad the website was and decided to give it a few days to get fixed- still just as bad.

Date of experience: November 27, 2017
Colorado
1 review
0 helpful votes
Follow Colin A.
Unfollow Colin A.
Share Review
Report Review

Simple
November 24, 2017

Seem to have good promotions and usually they are better priced than alternatives to their website although im just typing now to get to one hundred characters

Date of experience: November 24, 2017
Pennsylvania
1 review
0 helpful votes
Follow Tiffany L.
Unfollow Tiffany L.
Share Review
Report Review

I'm super excited for the frames I ordered to arrive in the mail. This website offers the best try-on tool compared to what I've seen on other sites. The frames truly look natural on my face, which makes me even more confident about the frames I've ordered. I can't wait for them to arrive!

Date of experience: November 24, 2017
Arizona
1 review
0 helpful votes
Follow Cassondra T.
Unfollow Cassondra T.
Share Review
Report Review

Although it takes about 2 weeks to get glasses, the quality for the price cannot be matched. I liked one frame and got so many compliments, i ordered the new colors it was released in. My coworkers could not believe I paid $16 for the glasses, they assumed they were over $200. Lenses are acceptable quality for the price. And appreciate the screwdriver and baggie/lens cleaner with each pair

Date of experience: November 24, 2017
New Jersey
1 review
0 helpful votes
Follow Victoria s.
Unfollow Victoria s.
Share Review
Report Review

Annoying
November 24, 2017

Sue signs you or very quickly and they apply their discounts before everything is added so you really do not receive a good deal

Date of experience: November 24, 2017
South Carolina
1 review
0 helpful votes
Follow Crystal L.
Unfollow Crystal L.
Share Review
Report Review

We have always had great experiences with EyeBuy products! Great prices and quality products for our whole family!

Date of experience: November 24, 2017
South Carolina
1 review
0 helpful votes
Follow Bob M.
Unfollow Bob M.
Share Review
Report Review

The checkout process is not user friendly and needed to be refreshed several times...

Date of experience: November 24, 2017
New York
1 review
0 helpful votes
Follow Rachel F.
Unfollow Rachel F.
Share Review
Report Review

Great deals
November 24, 2017

Great deals and nice styles looking forward to getting them in the mail. It's a little overwhelming how many different styles there are.

Date of experience: November 24, 2017
California
1 review
0 helpful votes
Follow Kathleen L.
Unfollow Kathleen L.
Share Review
Report Review

Looks great
November 21, 2017

Website is great. Hope product comes out great too. Past experience I had glasses that were too big.

Date of experience: November 20, 2017
Kansas
1 review
0 helpful votes
Follow Hannah S.
Unfollow Hannah S.
Share Review
Report Review

Good prices
November 21, 2017

Got 2 pairs of glasses for under $50 and they are cute and stylish. Looking forward to trying them out.

Date of experience: November 20, 2017
New Mexico
1 review
0 helpful votes
Follow Melissa M.
Unfollow Melissa M.
Share Review
Report Review

Convenient
November 22, 2017

Love that its all online. I just broke my old ones and can have a new pair shortly without having to go in to the office. Very convenient!

Date of experience: November 20, 2017
Iowa
1 review
0 helpful votes
Follow Megan C.
Unfollow Megan C.
Share Review
Report Review

Six year old with glasses. He is really good but when you need a reorder you need it quick. I like that everything is saved and I can just order his glasses again. Only thing I would like to see an improvement on is a quick Reorder option in account history.

Thank you.

Date of experience: November 20, 2017
Illinois
1 review
0 helpful votes
Follow Denise B.
Unfollow Denise B.
Share Review
Report Review

Wide variety of frames, easy site for first timers. Thank you customer service very knowledgeable, friendly and very helpful.

Date of experience: November 20, 2017
Maryland
1 review
0 helpful votes
Follow leonor g.
Unfollow leonor g.
Share Review
Report Review

Now its just a matter of waiting to see if i love them which im sure i will. Thank you for making checkout easy!

Date of experience: November 16, 2017
Texas
1 review
0 helpful votes
Follow Alex R.
Unfollow Alex R.
Share Review
Report Review

I have needed new glasses forever and was referred to this website- seriously so many cute options it was hard to choose! And the prices can't be beat. They made it super easy to order! Can't wait to get my new glasses!

Date of experience: November 15, 2017
California
1 review
0 helpful votes
Follow Blaire F.
Unfollow Blaire F.
Share Review
Report Review

So fun and easy!
November 16, 2017

The process of ordering was so fun and easy! I am so excited to get my glasses and I'm really hoping for the best!

Date of experience: November 15, 2017
GB
1 review
0 helpful votes
Follow Helen H.
Unfollow Helen H.
Share Review
Report Review

A-may-zing!
November 16, 2017

Funky styles at great prices. So affordable I can order a pair to compliment many outfits. Perfect!

Date of experience: November 15, 2017
North Carolina
1 review
0 helpful votes
Follow christian a.
Unfollow christian a.
Share Review
Report Review

I've bought at least six pairs from this website and each time i'm completely satisfied. I tend to be clumsy so I either lose or break my glasses luckily eyebuydirect always has a good promotion deal going on that helps me SO MUCH!

Date of experience: November 12, 2017