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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Website was extremely slow. Took almost 40 minutes to check out. Every now and then the web page wouldnt load and it would say it was blurry. Not complaining! Just wanted to let you know.
I enjoyed picking out my frames but it took me over an hour to get checked out due to the server crashing.
This website is terrible. I've been trying to buy glasses for the past 2 hours. After trying to buy glasses earlier this week, I noticed how bad the website was and decided to give it a few days to get fixed- still just as bad.
Seem to have good promotions and usually they are better priced than alternatives to their website although im just typing now to get to one hundred characters
I'm super excited for the frames I ordered to arrive in the mail. This website offers the best try-on tool compared to what I've seen on other sites. The frames truly look natural on my face, which makes me even more confident about the frames I've ordered. I can't wait for them to arrive!
Although it takes about 2 weeks to get glasses, the quality for the price cannot be matched. I liked one frame and got so many compliments, i ordered the new colors it was released in. My coworkers could not believe I paid $16 for the glasses, they assumed they were over $200. Lenses are acceptable quality for the price. And appreciate the screwdriver and baggie/lens cleaner with each pair
Sue signs you or very quickly and they apply their discounts before everything is added so you really do not receive a good deal
We have always had great experiences with EyeBuy products! Great prices and quality products for our whole family!
The checkout process is not user friendly and needed to be refreshed several times...
Great deals and nice styles looking forward to getting them in the mail. It's a little overwhelming how many different styles there are.
Website is great. Hope product comes out great too. Past experience I had glasses that were too big.
Got 2 pairs of glasses for under $50 and they are cute and stylish. Looking forward to trying them out.
Love that its all online. I just broke my old ones and can have a new pair shortly without having to go in to the office. Very convenient!
Six year old with glasses. He is really good but when you need a reorder you need it quick. I like that everything is saved and I can just order his glasses again. Only thing I would like to see an improvement on is a quick Reorder option in account history.
Thank you.
Wide variety of frames, easy site for first timers. Thank you customer service very knowledgeable, friendly and very helpful.
I have needed new glasses forever and was referred to this website- seriously so many cute options it was hard to choose! And the prices can't be beat. They made it super easy to order! Can't wait to get my new glasses!
The process of ordering was so fun and easy! I am so excited to get my glasses and I'm really hoping for the best!
Funky styles at great prices. So affordable I can order a pair to compliment many outfits. Perfect!
I've bought at least six pairs from this website and each time i'm completely satisfied. I tend to be clumsy so I either lose or break my glasses luckily eyebuydirect always has a good promotion deal going on that helps me SO MUCH!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo