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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Thanks to EyeBuyDirect, I have such a lovely collection of glasses that I can switch them out day to day to match my outfits and mood - and only because they are so frickin' affordable. Not only are they inexpensive, the quality is unmatched. I seriously do not understand why anyone would pay designer prices for eye frames when you have all the options in the world when it comes to style, color, size, etc right here at EyeBuyDirect. Love love love it.
Affordable and decent quality considering the price! Shipping took about a week. It also comes with a nice sleeve for the glasses.
I love purchasing my glasses and nephews glasses through eyeBuyDirect if you look at how many times I purchased glasses you would see I am a person who often shops from this site. Down side is this site only prohibits you to shop for only 6 glasses and I see that they add s/h fee's! I won't be buying because I can go to other sites and buy as many glasses as I want without any limits! Listen to the customers especially if they want to buy more,... isn't that good business?
Attempted to check out 5 times, on two different browsers and was unsuccessful all 5 times because the system was unable to process that the billing address was different than the shipping address. I reached out through chat and did not receive support nor did i receive email support.
I love how afforadable these are, however I would recommend to stray away from the plastic frames. They are super breakable and not very sturdy. Mine broke and I tried to super glue them back together however it did not properly fit over the lens and therefore, it is a lost cause and I have to buy a new pair. Stick with metallic or titanium. Love the looks of a lot of the frames! Great options!
They r worth the buy! I'm shocked how quick they get shipped out! Great quality glasses too! Thanks eyebuydirect for all that you do! I look forward to purchasing again in the near future!
This is like my 5th order! I love to switch my glasses up! Eyebuydirect gives me the option to get different glasses, style and colors. I always shop with a coupon. Never had a problem yet!
I have ordered prescription glasses online from about 5 other vendors; the customer service, loyalty discounts, quality, and speed of shipping are the very best.
I had an unfortunate fit with a pair and the Customer Care APPROACHED ME to resolve the issue and followed up in a timely, professional matter. My replacement frame (PROJECT) are my favorite pair out of about 20 pairs of other frames I own and I wear them every day now. I will recommend this site above all others on every level. A+
For the past 6 months, I've been wearing a pair of single-vision sunglasses from EyeBuyDirect and have been happy with it. Great looking frames and great value. This time around, I will buy a pair of eye glasses and will test their chromatic lens feature.
There were many interesting and appealing styles from which to choose. I will plan to use this site again.
I am 81 years young and found this site very simple to use. Fantastic price so far I am completely satisfied. I will update my review when I receive my order as to the quality and fitness
Thank You
Marianne
Love this site. Just got back from the eye doctors and I cannot handle their prices. Eyebuydirect is a better way to live.
Shopping with eyebuydirect has been the easiest thing ever. With my data saved I just proceed to check out and its done. They have cheaper options that allow me to switch up my style all the time and its great to have so many options for so many different looks. I refuse to buy glasses anywhere else.
I cannot review about the glasses yet but the website is complicated to filter to your liking without being overwhelmed. Yesterday for CyberMonday their site was down all day. I called to order, and they were also having similar problems. I didn't like how they did have their csr overseas. I do not judge for some businesses and what type of service they are providing over the phone, but when it comes to technical support, it frustrates me because the communication barrier makes it very hard and longer than anyone wants to be on the phone for simple problems. Maybe like chatting would work better.
I tried for over 2 hours trying to check out but the website kept going in and out. The buy one get one pair of glasses was also unfortunate because they said BOGO Pair! When in reality it was only the frames and not the lenses that I need so I can see farther than two feet infront of my face. I just hope the glasses are worth it.
This website has allowed me to be able to provide glasses for my 11 year old son! He is extremely rough and has lost many pairs of glasses! Easy quick and afforadable
The first 2 pair I ordered worked out great. They did the Rx correct and the glasses fit as expected. Came back to order another 2 pair, this time with bigger lenses. Website was unusable on cyber monday but their BOGO coupon code still worked this morning.
I saw this website from Instagram and decided to try to get a new pair because my glasses recently broke. It happened to be Cyber Monday and were doing a buy one get one free deal with free shipping. I though "Perfect!" IT TOOK SO LONG FOR ME TO CHECK OUT THAT THE PROMO CODE EXPIRED. I was pissed. Also, I wish you could buy the frames without paying 7 dollars for lenses that I'm just going to have replaced with my prescription lenses. The cite also wouldn't let me check out with different shipping and billing addresses even though that is completely common and AN OPTION so that's stupid.
When I edited the lenses because the site didnt record the first time, it added the glasses with the lenses and kept the frames in checkout and I had two pairs and site would not delete! Very frustrating experience and took hours to get a pair of glasses. The first time was easy.
Website kept going down every time I tried to checkout. Went back numerous times to reorder and instead of clearing out the previous order (which I 'removed'), 7 frames were added to my order. Not a huge deal, but with as slow as the site was moving, it became an inconvenience and what should have taken just minutes to do took close to an hour.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nic,
Thank you for letting us know about your recent experience with EyeBuyDirect. We apologize if our customer service did not meet your expectations and we appreciate you taking the time to share your concerns.
We apologize for the inconvenience. We will be glad to help you to walk you through on processing the payment online.
You may provide your contact number and the best time to reach you for better assistance. You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you and have a great day!